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February 2024 by Mitch Steinberg
They didn't have the frame I wanted. Mike. the manager, did a search and found me a pair in MA. They are being shipped to his store this week. OUTSTANDING SERVICE!!!?
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January 2024 by Ariana Ghahari
wonderful customer service! thank you JJ!
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January 2024 by Wendy Vargas
Friendly and helpful staff to discuss options and keeping things cost sensitive. I really was pleased that it was open until late hours.
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December 2023 by Michele Siegfriedt
Didn’t have a good experience at LensCrafters inside the mall. Was ready to call it quits but went to Macys LensCrafters and Amanda was so patient, & knowledgeable helping me find best pair glasses I’ve ever had!
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December 2023 by Praful Thakkar
Everything was excellent.You made it look so easy, Matt Silva, we felt so relaxed.You were 200% knowledgeable, knew what to do, how to get the best.One word - it was an amazing experience.Thanks a million.
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December 2023 by roderick rodriguez rodwyla
Matt was amazing we need more people like him in retail.
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October 2023 by Cassy Parceiro
Matt is such a great person all around! He is extremely helpful, friendly and informative. He has made my visit at lenscrafters amazing! The manager is also great and friendly. Beyond happy with their customer service and help.
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September 2023 by Melody Escobar
Our experience was amazing. We were very indicesive but Matt made the experience fun and stress free. Would definitely recommend.
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September 2023 by Dawn
Matt Silva at Lense Crafters at Macy’s in Burlington was amazing. Great service and skill. I am switching to this branch at Macy’s!
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August 2023 by Cat Rabie
This review is for Lenscrafter inside Macy’s. My husband came in for his annual eye check up. It started off fine but as the exam went on he felt extremely uncomfortable because the device used for the exam fell off on him several times. It came to the point that my husband was having doubts. He politely told the doctor he wouldn’t want to continue the exam and walked off.My husband went to the other Lenscrafter also located in the Burlington mall and he was more than happy with the service he received there.
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August 2023 by Mary White
This is my go to place for glasses and sunglasses. It primarily is because of the JJ. I had been around many other places and the service, attention and professionalism is unmatched. This is my third pair of glasses with this location. I wonder why I even look at other places since this is an effective use of time when you get great service and the selection was very good.
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August 2023 by Hoang Thai
Matt is amazing! He helped me throughout my whole experience at lens crafters! Compared prices, helped me with the insurance benefits claim. He even explained everything from detail to detail and no bs or beating around the bush just to get a sale. He is a straight up forward honest guy that really helped me picked the right glasses so i can finally see again. Eye doctor Sonya is also amazing! She is very friendly and helpful during my eye exam. My overall experience here is absolutely amazing! Definitely recommend coming here for you’re eye needs! Definitely 5/5star rating across the board!! Ya’ll have a customer for life! Thank you for a pleasant experience.
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August 2023 by Anoop Purushotaman
Came in to the store with a bent frame of my Prada sun glasses worth $400. Was expecting a expensive repair, but Matt fixed it with in 5 seconds and zero damage and charged me $0. Best experience ever!
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August 2023 by Abdul Akeeb Shaikh
JJ is always pleasant, friendly and is very helpful every time our family checks in at the store. Our family and I highly recommend JJ!
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August 2023 by Hannah Ahmed
Matt has excellent customer service and I really appreciated how he gave me support in helping me choose glasses & sunglasses
