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March 2024 by jose petit
Great service, all friendly and professional.
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March 2024 by Robert McHugh
Great service as always, I lost a screw that holds the lens in and the lens kept falling out. I took it in and with no questions asked they took my glasses and had them fixed in 10 minutes.
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March 2024 by Ava Bognanni
great experience! very friendly staff
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March 2024 by TE-YUEH LIN (Derek)
Great service and comprehensive explanation
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March 2024 by Yuliya Polyakova
I popped in today to get my Ray ban lenses swapped out from my old frame. Staff were so kind and accommodating. The optician, I believe his name was James, took his time to do the work and made sure everything fits me well. And no charge! Thank you so much!
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March 2024 by Nancy Rodriguez
Tim the sales person that helped me today was one of the best that I’ve worked with in a long, long time! he gave me insight on pros and cons on the two frames that I was torn between yet he did it in such a manner that I felt like he was shopping for himself or a loved one. I felt like the service was definitely geared towards ME, the help didnt feel like just a sale! Tim went the extra mile or ? lol can’t recommend it enough! I haven’t gotten my glasses but I just know Im going to be happy, can’t wait to wear them. He knew exactly the fame I was looking for initially and an alternative and help with my complimentary shade to decide from which none of this was available at my optical shop/drs office that I’ve been going to for 20+ yrs (which I do love Btw) thanks Im so happy that I literally just walked in on a whim ??
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March 2024 by Stewart Ginsberg
Awesome experience!!
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March 2024 by Agnes Sandor-Kerestely
They are nice, quick and did a great job
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March 2024 by Fred Florendo
Kristine greeted me enthusiastically and helped me with getting an adjustment for my eyewear from Kim…both these associates are the reason I keep coming back to LensCrafters. Both deserve a HUGE raise!
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March 2024 by Ashish Kumar
Kim was awesome and extremely courteous
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March 2024 by Zaki Zaki clari
James adjusted my glasses so they don’t slide down my nose. He did a great job!
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January 2024 by nijea shannon
Kristine is amazingggg, she helped me find the perfect glasses for me, the cheapest way possible!
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January 2024 by Jane Carter
My lens had popped out of my partial wire frame. Even though I had not purchased my glasses at LensCrafters, I was in need of help and James fixed them quickly at no charge. The staff was cruelly and helpful. I will definitely consider going to LensCrafters Burlington for my next pair of glasses.
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January 2024 by Alison Rabideau
Kim was great thank you!
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January 2024 by Frank Chang
At LensCrafters (store 325) in the Burlington Mall, you do need to double check everything to correct their mistakes.My first bad experience was 3 years ago when I picked up my order, they gave me a pair with a totally wrong prescription. They asked me to go home and text them my prescription again. Then they acknowledged their mistake and ordered a correct pair for me. But they didn’t call me to pick up again. Two weeks later, I called to ask, and then they said my order had already arrived.Three years later, I ordered another pair at the same store (325) today. After making the payment, I asked them to make sure the order has all the features I specified. To my surprise, this time they missed (1) crash resistant, (2) edge polish. They didn’t say sorry; they just quickly corrected the mistake.I’ll write another review when I pick up this order. Who knows what else could go wrong again. This is probably my last time to buy eye glasses from this store.
