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August 2024 by Stelly Stel3
Lil young kid with glasses was a big help and custom my hat did an amazing job
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June 2024 by BMW Dee
John from Lids locker room was amazing time and time again. Great store and great staff to work with
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September 2023 by Edward J
The girl was very helpful she figured out what i was looking for and got it down. Generated a sale for the store!
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August 2023 by Bryan R.
Not that anyone is reading reviews of the mall lids before buying an over priced hat from a teenage who has no interest in being there. Went on a Friday afternoon with my daughter on our way down to the Red Sox, my 6 year old daughter, very excitedly said that we were going to the Red Sox game to the person working here and was totally ignored, no acknowledgement, no excuse for something like that automatic three strikes from me but it got better. She tried on a couple of hats that weren't a good fit, wasn't offered any kind of assistance or hey the kids hats are here and was just asked are you all set to check out. Finally found a hat for $40 that kind of worked and was handed a cell phone and was told to enter my email.. said I didn't want to and at that point teen angst refused or do or say any else, I swiped my own card, grabbed the receipt from the print out and said goodby, forever... ,
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July 2023 by Gia E.
Went to Lids to purchase a hat for the Women's Soccer World Cup and was rudely greeted by an employee that snickered and loudly remarked "NO ONE WATCHES WOMENS SOCCER". We decided to leave and will never be returning to any Lids stores going forward.
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April 2023 by Heidi M.
I can't say enough about Lids in the Burlington Mall. My son purchased a hat with his Uncle's initials that had recently passed away. He did not notice the middle initial was incorrect when he brought it home and the manager Alicia was very understanding and stated right away on the phone to bring it in and she will give him a new hat! The customer service is amazing. This is his 5th hat from this store!
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January 2023 by John Georgopoulos
The manager made several promises about providing products and services and apon my arrival, I was told that they were unable to follow through.
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September 2022 by Jeremy Vranas
Got a visor for my babes
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September 2022 by Mark T
Very rude person with a chip on her shoulder who has no interest in doing her job.
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June 2022 by Marco Beatrice
Very rude person with a chip on her shoulder who has no interest in doing her job.
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May 2022 by M A
I wish I could give 0 stars. I’ve never received such a terrible service before! I bought a hat and went to another store when I realized the woman didn’t give me the receipt so I went back to ask for it and she was really rude -with no reason- saying that it was in the trash and she would not look into it and she didn’t give me a copy or smth like that! Her tone was so rude and she was turning her eyes while talking to me. Very disappointing
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February 2022 by Vladimir Perez
Everything you want from your favorite team #Pat #celtics #Bruins and great discounts
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December 2021 by Derek Anderson
Lots of hats for every team you can think of...but don't expect a dollar store, they're on the top scale of $ for sports memorabilia. They also have jerseys and other sports wear. There is a glass enclosure at the register with football helmets and other similar items. Be prepare to pay $$$...but everything is made well. You get what you pay for.
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December 2020 by Ernest Vocell
The manager was extremely helpful and kind. Large selection. Prices were high but it is the mall
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December 2020 by Sporty Stuff
If I could give them a zero I would they treat people like toddlers in there worst service every.
