-
January 2024 by Douglas felizardo da rosa
Founding member here started around 2018-2019, started with a family plan and was told my rate wouldn’t be going up, turned out to be a lie, I’ve had my membership increased about 4-5 times now, last time being a 60$/month increase, they also got ridiculous rules for guest policies and hours; for the price you pay one would expect them to at least have a electric generator in case of power outages, but no, every time there’s an power outage you’ll have to wait for it to pass for them to be able to open, equipment breaks and it takes forever to be fixed, not to mention how over crowded it is, at times you will not find even a parking spot, just horrible and with the new apartment complex opening across the parking lot that comes with full gym membership and access to the pool, things will get even more chaotic, they keep increasing old members prices to get rid of them so they can get new members for higher rates, overall this is a very greedy company that doesn’t care much about it’s members and their concerns, will be canceling my membership soon as this place just keeps getting worse and worse, very disappointing experience unfortunately, if you're serious about working out this is definitely NOT the gym for you.
-
January 2024 by Kathryn Coleman
This could be an amazing gym -- maybe the best gym ever -- if it were a local gym without any attachment to a corporate program. For those needing childcare or who are happy to workout independently, this is a perfect place and is well worth the price of the ticket. The people who work here are unparalleled as are the facilities. If you’re wanting a community, particularly as it relates to CrossFit style classes, group conditioning, or weight training (esp. if you are a woman), I would look elsewhere to a more local gym. Corporate has gutted that here and otherwise excellent trainers/instructors are so hamstrung by their overlords in Minnesota, AI robots could teach the classes and probably soon will.
-
January 2024 by tara mclaughlin
Little to no classes for adults anymore. There is all stretch classes & kids activities. For the price we pay, there should be more options for adult classes in the morning & evening. There is no variety and too many kids running around. Something needs to change
-
November 2023 by Hannah Wiest
This life time location is amazing. The teachers are so great- especially Elise. And the front desk staff, specifically Bobby and Cameron, are very helpful and attentive.There’s a great community vibe here for parents of young kids. The outdoor pool in the summer is so fun and the kids academy is really well run. I always felt safe leaving my kids with the people working there. Bella runs things so well and the classes they have for kids are great.We moved and had to cancel otherwise I would’ve stayed for a long time!
-
November 2023 by Jason c
Have been a member of lifetime for about 3-4years since living in NYC before. Transferred to MA due to work travel and had been coming to this location mostly. When I first came here about 1year ago everything was okay, but then it kept getting worst and worst until I finally decided to write a review as I normally don't like to give a bad review right away. I always give them a chance to improve.... but looks like nothing has been done and they still try to keep increasing rates(while the locker-room are kinda dirty, Shower's are gross not much cleaning from staff, short staff issues, Manager's don't seem like they care to try to improve what's going on) ? To me it just seems like they ignore the problem due to their staffing issues, which i don't really understand?This is a very questionable place now. I have spoken with other member's in this facility as they agreed with me, so I'm canceling my membership asap, and going somewhere else until they fix this problem. It's sad to see alot of fellow coworker being member's for awhile leave due to the poor management team at this location.
-
October 2023 by Stelios Nika
Had a family membership for the last few years. It was never a good value to begin with due to the limited amenities compared to some of their other locations. They recently emailed that there would be no rate increase for existing members. Weeks later they emailed saying there will be an increase. They will be adding 100s of new members from the condos they’re building. It will make it even busier and a worse value that it already is.
-
August 2023 by Tahseen Jamil
I joined in 2019 and back then the experience was so much better. Now it’s like paying hundreds of dollars for any other gym. It’s filthy and overcrowded. They keep raising the price every year but no improvement. If it wasn’t for the Medford location I would cancel my membership.
-
August 2023 by Marine Alimyan
I am very disappointed in LifeTime Burlington.Have been a member for a year. As a premium gym with a premium price I would expect the standards of customer service to be higher. I have been disrespected by Jenn Foley , who proudly presents her as a MANAGER. I am a regular cycler and I know and love all the cycle instructors. On July 22nd, 2023 she appeared on the schedule as Sub for AMP cycle class. I felt like I am in Aurora Cycle class instead of AMP CYCLE. The music was awful, her energy was terrible and I was bored in that cycle class which never happened to me in the past. I took my phone to respond to a text and Jenn Foley came to me, and told me to step out of the class to text and pointed the door …………… in front of everyone in the cycle studio. I left the class immediately, went to one of the managers to tell about the incident, to share how rudely I was treated. I received a call from this instructor Jenn , who told me that she did the right thing pointing the door, telling me to step out to text , instead of apologizing for ruining my class, my workout and my Saturday. She also told me , that she hopes not to see me in any of her classes in the future and to use the back bikes if i am going to be texting. At the end she said LET’S AGREE TO DISAGREE TO END THIS. There in no signage ,WHATSOEVER , in any of the studios where is said NO TEXTING . I am going to go to higher ups and talk and post about this unethical behavior to a customer, until I hear an apology from the staff on behalf of this MANAGER . There should be absolutely no situation in which an employee treats a customer this way.
-
July 2023 by Sam Z.
It's a costly Gym. The steam room was the only reason I signed for, Almost for last 4-5 months we had to call the main desk to fix it. For last couple of days it has been completely broken . Not sure how long will it take .
-
July 2023 by J S.
The female manager who was extremely rude with horrible manner. Many employees work in the kids area on the second floor are also rude without good manner. Generally speaking, the facilities of this gym are good, but the overall quality of the staff is too poor.
-
July 2023 by maya k.
Gym is very clean, including the locker rooms and pool area. Consistently clean, and they get good marks for that.They have a wide variety of instructors, and I have found them all to be personable and skilled teachers.Why 3 stars?Unless you go at "off hours" (which is hard to do if you have a job that lets you pay for lifetime) it is incredibly crowded. Classes are often packed to the brim. They could easily add more classes, particularly yoga and Zumba to make them more widely available. If you don't sign up in advance, they are often full.The pools are amazing, but again, often full. They host a ton of swim classes and host a swim team and if you go after work, there is a good chance you won't find a swim lane. We pay nearly $4000 a year for two adult memberships, and, at that price point the club really needs to be amazing in terms of pool access and class availability.(without being packed in like sardines). Bottom line: If you don't want year round access to a pool (albeit at strange hours if you want availability), go elsewhere.
-
July 2023 by Jenna
family joined in 2019. used to be very clean, and very well run. The food is good but overpriced. over the last few months, the club seems to get dirtier and dirtier and the services seem to get worse. in the cafe, i recently found a used dirty diaper that nobody was getting rid of on one of the chairs. pools and locker rooms have gotten dirtier. disappointed in what has happened to this club.
-
June 2023 by Ben B
This gym allows individuals to use cold water swim lanes to walk. Originally I found this gym very well run. However, management fails to understand that individuals who are swimming laps should have priority over others who are not. I will be canceling my membership here.
-
June 2023 by David C.
The blonde manager treated me and many other people my age with a horrible manner quite literally treating me like a dog. This is completely unfair to pay so much money and to get treated horribly she should get fired immediately.
-
June 2023 by Wei Lin
I am writing this review to express my deep disappointment and extreme concern regarding the substandard care provided to our 7-month-old infant at the Kids Academy. Our experience with this facility was nothing short of a nightmare, and I feel compelled to share it with other parents who may be considering enrolling their children here.When we initially consulted over the phone, we were assured that they provided on-on-one care, where each child would be attentively looked after by a dedicated caregiver. However, upon arriving to drop off our infant, we were shocked to discover that there were only two adults present, responsible for the supervision of 6-7 infants in the room. This blatant misrepresentation of their caregiving capacity was the first red flag.Despite our reservations, we reluctantly left our child at the facility, hoping that their promises of quality care would still be upheld. Regrettably, our trust was completely shattered when we returned to pick up our baby after approximately 1.5 hours. We were appalled to find her crying on the ground, her nose and eye brows visibly red from prolonged distress. To our utter disbelief, there was no staff member present to attend to her needs, and it seemed as though she had been abandoned and left to suffer.Furthermore, when we requested permission to enter the infant room, as we had done during drop-off, the staff denied our access. Their refusal to allow us into the room, coupled with their obvious intention to hide the mistreatment our child endured, is completely unacceptable. It demonstrates a complete lack of transparency and accountability on their part.The negligent behavior displayed by the staff here is both distressing and infuriating. As parents, we entrust our precious children to these facilities with the expectation that they will provide a safe and nurturing environment. However, our experience has revealed a severe breach of that trust and a complete disregard for the well-being of the children in their care.I strongly urge any parents considering Kids Academy here to reconsider. Our unfortunate encounter highlights serious issues within the establishment's management, supervision, and ethical standards. The lack of adequate staff-to-child ratios and the callousness exhibited towards our infant's distress are indicative of systemic failures within the facility.It is my sincere hope that this review serves as a warning to other parents and prompts the necessary action to rectify the situation at Kids Academy. No child should ever be subjected to such neglect and mistreatment, and it is the responsibility of them to ensure the safety and well-being of the children under their care.I implore the management of Life Time Kids Academy to conduct a thorough investigation into this matter, take appropriate disciplinary action against the staff involved, and implement substantial changes to prevent such incidents from occurring in the future. Our children deserve better, and it is imperative that we hold childcare facilities acceptable for their actions.
