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December 2022 by virginia c.
I purchased a few items online that required returning. Unfortunately, the pictures online did not depict the garments as they presented themselves when received. Upon returning the items, intended for Christmas giving, I was immediately advised I was unable to receive a credit card credit due to my end-of-October purchase. It was necessary to receive a merchandise credit. I mentioned they were Christmas gifts, and the arrogant manager, a young woman with a nose ring, blatantly told me it was "too bad". I mentioned Amazon's policy for Christmas returns being from Oct. 7th and Macy's by the end of January, and the list goes on. The manager continued to argue with me. Beware...Loft Sales people and managers are NOT CUSTOMER-FRIENDLY! TAKE YOUR BUSINESS ELSEWHERE.
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July 2022 by Kristin Knowlton
Good sales, kind staff, large dressing rooms. The quality of clothing and fit have gone down in recent years…
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February 2022 by Sarah Zipkin
Great experience and super helpful staff. They helped me find an item at another store (that was out of stock at that store) and were very thoughtful. Highly recommend.
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January 2022 by Umesh Raja
I drove all the way from NH. Reached there at 7:45 and store time mentioned outside was 8PM. (Same as google). But the girls on counter had already closed the door and didn’t let me in.
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August 2021 by Jim O'Brien
The customer service manager was amazing
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October 2020 by S S
I have been to this store and never got a good customer service. The employees at this store need a training to handle diverse customers, they are rude af!
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March 2020 by Sarah Greenlaw-Quinton
Still closed for renovations. Sign says they will be reopening end of February, but not open yet and its Feb26th
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February 2020 by Jessica L. Hatlen
Place is closed down as of a visit on 2/11/2020. There is a padlock on the door and peeking inside the place is in disrepair.
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January 2020 by Paula Lorusso
Rude rude rude!!! I would travel another 10 miles before I would ever go into this location again. The cashier was great but the manager on the floor was horrendous! Now I understand all the negative reviews.
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December 2019 by Matilda kallas
Loft is good place to shop for clothing. But I am not so lucky to find clothing of my like
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November 2019 by Nicole Gelinas
I read all the reviews about rude staff here. They must be replacing some people because the woman who helped me was fantastic. I didn't have a receipt to return an item and she did everything in her power to help me. Great customer service goes a long way!
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September 2019 by K K
I recommend going to another location or ordering online. There is always at least one very rude employee here. There used to be more rude employees but now there are new employees that are nice. Hopefully the remaining rude ones will be fired.
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July 2019 by Toni Walker
Quickly becoming my favorite
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January 2019 by Jacquelyn Nolet
If you're looking to interact with rude employees, I suggest you stop by this location. Not a single employee offered to help and walked around the store pretending to be busy so they didn't have to help customers. There was a line at checkout and an employee proceed to continue steaming clothes in front of everyone while we all waited for the one cashier available. It was then my turn to check out and I asked the cashier to see if she could look up and see if other sizes were available and she sighed and acted like it was such an inconvenience. This is my second time at this store and most likely my last. Rude staff on both occasions.
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September 2018 by Fadwa Khalil
Nice and friendly crew. Love the styles.