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March 2024 by John J.
Wow, these folks take good care of their elderly customers! I arrived early for my appointment, and they completed the appraisal of my items in much less time than expected. As a result, I was done almost an hour before my taxi would arrive. The staff asked me whether I had a ride. When I told them about my taxi's expected arrival, they invited me to sit in their lounge till then. Then, shortly before the expected arrival, I went to the front entrance to watch out the window. And the staff brought a chair for me to sit in while waiting! Excellent service! Incidentally, the appraisal consisted of a streak test and a chemical test, which showed that my items had very little value. Because of this, the staff did not even charge me anything for the appraisal!
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March 2024 by Tee D.
I am still in the buying/shopper's due diligence phase and haven't purchased anything so I can't speak to that, but I had a great experience with Luke who was helping me and Ryan who was training I believe. It was my first time here. I have driven by a thousand times and wanted to check it out. I was looking for 2 difference pieces for my fiance. I did not plan the visit and looked wildly underdressed for the public let alone a high-end jeweler and wondered if the quality of service I would receive would be based on my casual attire. That was not the case. I felt well taken care of from my first impression of the store to the last. Our interaction felt conversational and not transactional. I could tell Luke was skilled in the art of the conversation to identify what people are looking for. I saw a demonstration of his knowledge as well as a high level of active listening. I appreciated that I felt understood and did not have the unwanted experience of pushy or manipulative sales. I look forward to continuing my shopping process with them and how it tracks.
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February 2024 by Dom C.
Great place for jewelry shopping. Great selection and price but most importantly the customer service was top notch. As soon as I walked to the door I was greeted and helped with a jeweler that knew exactly what I wanted. Kirk was my salesman and he was extremely helpful. Didn't try to push the most expensive stuff on me, he genuinely wanted to know what I was looking for and helped me make my decision tremendously. We took the time to go over everything and the process was as painless as it could be. I highly recommend this store for anyone looking for some jewelry or a custom ring
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December 2023 by Justin W.
Yesterday i worked with Dave and I had an interaction what went beyond my expectations. I had been on the hunt for a new watch for some time but was not sure exactly what I wanted. Dave and I happened to start talking and after a bit of me telling him the kind of watch I was on the hunt for (but had been disappointed by every other watch I had been trying on for the past few months) he told me to hang on and went out back and grabbed a watch. As soon as I tried it on I fell in love with it and it was exactly what i had been searching for. Not only did he immediately find me something I love but talking with him was great as well. He was very kind throughout the whole process. I would highly recommend working with Dave at this location and I am 100% certain I will be back there.
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October 2023 by Michael Peters
I recently found myself shopping for both a ring and a watch. After visiting several other jewelers, I was fortunate to stumble upon Long's Jewelers in Burlington. I cannot express how exceptional my experience was, primarily thanks to Kirk. He helped me narrow down my ring search and select a watch that suited me perfectly, all while being super down-to-earth and friendly. Kirk stands head and shoulders above other sales representatives, making the entire process incredibly enjoyable. He took the time to understand my preferences, patiently answered all my questions, and also shared some great stories. Kirk's genuine, friendly approach transformed my experience into a memorable one. You won't be disappointed if you work with Kirk at Long's Burlington.
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October 2023 by Tawfiqur R.
Long's Jewelers have been in business for a long time and they have become a master of their craft. Their stores are excellent, staff are courteous and professional and overall an industry leading company. I would recommend Long's to anyone.
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October 2023 by Rachel P.
My boyfriend and I are shopping for engagement rings. Beginning stages - seeing what I like, browsing place to place. Important to know my boyfriend is Latino and heavily tattooed and we often catch him being profiled in certain neighborhoods/establishments. I'm big on lab diamonds - personal preference - but he's impartial and could go either way. We stepped into Long's. The doorman was such a gentleman - warm and engaging. The woman who met us? The opposite. She looked at my boyfriend in disgust right off the rip. She curtly asked him "what are you looking for." It was barely a question, the way she delivered it. He explains we're shopping around, I like solitaire oval shapes-- she starts cutting him off again. She snarks ":.. okay, again- what are you looking for." He says D grade, VDS1- she laughs in his face and says "you're looking at a $15,000 diamond." Mind you- my boyfriend's job brings home 3x more income than this lady schilling jewelry ... but I digress -- I chime in that I'm into lab grown anyway. Before he can get a word out, she goes on this miserable tangent. Literally, the disgust in her voice was kind of appalling. You'd never in a million years think this woman works in customer service. She kept speaking down to us, repeating how lab diamonds are worthless and that Long's would NEVER "bring that in here." Scoffing, laughing. Going on about how much electricity it takes to create lab diamonds. On, and on, and on, and on. Then she looks at ME (white female) and says "when you go to turn your lab diamond in, you'll get nothing for it. It's worth nothing." Turns back to my boyfriend - "they're great for SOME people. But not people that come here." We left graciously - the door man (absolute sweetheart, so genuine) goes, "that was fast..." I explain that I'm more of a lab girl anyway so it's not for us. He was SO sweet. He goes "hey, I like lab grown. They're pretty. They look great. Just don't spend too much on them, you know, because they don't hold their worth!" Had the woman who 'helped' us spoken to us with the same human decency and respect, she might have been able to convince my boyfriend to spend $15k on a stupid diamond. Instead, she chose discrimination and spite based on appearance. I'm writing this review 1 week after it happened - it was Saturday afternoon around 3pm. We left the parking lot roaring in laugher at how horrible the whole ordeal was, and I didn't want it to spoil such a special day for us- so I saved the yelp review for another day, where I could describe the situation objectively and without emotion attached to it. That woman is a horrible representation of the company she works for. My mom got her wedding band at Long's and couldn't even believe her ears when I told her what happened. Safe to say- I'll be getting mine elsewhere.
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September 2023 by Nik T
I recently had the privilege of purchasing my first Rolex watch, and I cannot emphasize enough how remarkable and outstanding my experience was, largely thanks to Luke.Luke was incredibly personable and relatable while maintaining the highest level of professionalism. Luke went above and beyond to listen and understand my needs and style. He took the time to guide me through the process, showing me a wide array of models and explaining their features and craftsmanship. His expertise and knowledge were invaluable, helping me pick a watch that would be a perfect fit for me. His genuine and caring nature made the experience enjoyable and seamless, especially as a first-time buyer.Overall, I cannot speak highly of Luke’s outstanding customer service. His charismatic personality, attention to detail and genuine desire for customers make him a true asset to the Long’s team. I would not hesitate to recommend him to all my family and friends for their watch and jewelry needs.
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September 2023 by Josh Jacobs
I have bought many pieces of jewelry and a couple of watches from Long's and have been satisfied every time! Karen Lincoln has been a great help to me throughout the years. She always makes it enjoyable to shop at Long's. I bought my last watch from Luke Kehoe and he made the experience very special.
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August 2023 by Brendan K
We met with Douglas P at Long’s (Burlington) and he has provided us with THE BEST experience! Douglas took the time to learn our tastes/styles, keeps diligent notes, and is extremely helpful and consultative. He is incredibly patient and is committed to making sure we are 100% satisfied with our purchases. Douglas is a true professional. We have now purchased multiple pieces of jewelry from him, and will only buy from him/Long’s in the future! He has earned our business for life!
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August 2023 by Josh L
I am very pleased with the exemplary customer service I received here when purchasing my new watch. I want to especially thank Kirk for assisting me so thoroughly and diligently. They will definitely have my business in the future!
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August 2023 by Kell Falite
Worked with Judd here on 2 rings and have had nothing but the absolute best experience. When it comes a jeweler you want to be able to trust the people you work with and I felt that the entire time. A close friend had referred us to this business and we are forever grateful. We live about an hour away but will make the drive here for all of our jeweler needs. I strongly recommend paying this place a visit everyone from beginning to end were nothing but polite, respectful, and very knowledgeable. 10/10.
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August 2023 by Peter Orlando
Great experience with Luke at Long’s getting my first Rolex. Highly recommend luke as he has a strong passion for watches. Sean and Maria assisted with taking my money no problem….lol. They were great too.
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August 2023 by Yaroslav Khalitov
Nicole was the best person I’ve had the pleasure of talking to this week. The place is really clean and well maintained, and the treatment I received was phenomenal. Nicole was really nice and definitely makes me want to come back in next time.
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June 2023 by Shahrose
I have had a wonderful experience at Long’s Jewelers thanks to Luke, who is helpful, friendly, and professional. Received the call for my first Rolex this weekend and couldn’t be happier! All the staff at Long’s Jewelers, like Kirk and Mike, have also been great and made me feel welcome. I highly recommend Luke and Long’s Jewelers for anyone looking for high quality jewelry/watches and excellent service.
