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July 2023 by Irene Murray
Great people Jack made us feel at home and Tyler very helpful
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May 2023 by A Patel
Tyler and his team are amazing. I worked very closely with Tyler and his expertise and recommendations were excellent. He is incredibly responsive , patient, and made sure that all the questions my wife and I had were answered. We live in Boston but picked the burlington location because we heard it was a little bigger. We will continue to use the same location because of our wonderful experience.
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February 2023 by Sarah Lynch
Run, don’t wal, but run to the Burlington Love Sac store!!I do a lot of research before making a large purchase and my recent purchase of a love sac sactional was no different. I was a little nervous about purchasing a love sac, I tend to be a traditional style type of gal and I wasn’t really sure I wanted a love sac (I mean my brother had one in college) but Whoa, was I impressed! The sectionals are quality, sturdy, beautiful and totally and completely customizable so they are a great choice for a growing family or for anyone who needs to change things up like I do. You can change the color, fabric or set up (two couches, no problem, a couch and 2 chairs, no problem) and the fact that you buy pieces means that if I need to expand or if something gets damaged (I have 2 cats, a BIG dog, a teenage and a husband, need I saw more) I can just replace it!Ok, now for the real reason for my review… the team at the Burlington store was AMAZING! First they work as a team and really work together to make sure each customer receives the best attention and support in making a decision. This is not a high pressure place, it’s a relax and cool place to learn about their product. I think over the course of a few days I must have worked with everyone there and it was seamless! A really amazing sales experience. However what really blew my away was the text message I received after my furniture was delivered. Honestly I didn’t notice the message until days later and responded at 7pm without any expectation on receiving a response and nearly fell out of my very comfortable chair when I received a quick text back! I work I a service industry and this team is tops! Taylor - Thank you for being a superstar!!If you are in the market for living room furniture Love Sac should be on your list to check out and if it is RUN don’t walk to Burlington! You won’t regret it!!
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January 2023 by Ben Beaudry
Jack at the Burlington Mall location was wonderful! He knew a ton about the products and customized options that fit our family’s needs!
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November 2022 by Cam C.
Great products... but the employees at the Burlington store are extremely pushy, follow and stare at you the entire time since i know what I'm looking for and make purchases when I am ready. They are extremely passive aggressive pressuring you to ONLY make orders with them and when you make orders with other stores as well and not theirs, since i have multiple products from lovesac and I just moved to the Burlington area.. very odd behavior from employees that are apparently non commission based. I called about a product and they basically told me to deal with another store since i made a purchase there and hung up me as i was talking. If you're going to check out lovesac go to the Fenway or Northshore location. Way better customer service there and friendly employees!
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June 2022 by Christopher Savio
Great buying experience. Staff - Tyler in particular - was patient and very friendly in helping us design the sofa and worked with us on getting the best deal. I wish all buying experiences were like this.
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June 2022 by Amanda O'Shea
Our LoveSac couch has shipped and will be arriving over the next couple of days. I can’t really speak to the quality of the item yet, as we are waiting for our basement to be finished to set it up. That being said, the customer service is nothing short of PHENOMENAL!!! Jack at the Burlington Mall store was knowledgeable, personable, and even put on some tunes so our 3 year old daughter could dance! He was an absolute pleasure to work with. This was not an inexpensive item, but receiving that level of customer service, and the continued service with shipping updates, directions for when the couch arrives, etc., really makes it worth it. We had a great experience and can’t wait for our new couch, sac, and ottoman to arrive!
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June 2022 by Erin Webster-Shaller
Friendly store staff made it really easy to design a custom configuration for our space. Sales team wasn’t pushy, and even gave us a heads up on an upcoming promotion so we could save some money. Such a simple, no stress buying experience!
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June 2022 by Laura Farquhar
We have been looking for a couch for 18 months and we finally found the one!! Tyler and Jack at the Burlington store were so helpful and patient with us. They helped us set up several configurations until we found a few that would work for us. They patiently answered every question we had (and there were a lot) all while playing with our son. I can’t wait to get our new couch!
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March 2022 by Leah Marie
I purchased a couch which I received today. I went to the store in the Burlington mall to purchase this to ensure that the right pieces were ordered to complete the set that I wanted. I noticed while assembling the couch that one of the seat covers was incorrect and the store told me I would have to return it before the correct piece was shipped or I would have to purchase the correct piece. Now that everything else is together I noticed that all of the back pillows except for 1 are the incorrect size as well. I have been trying to get someone at customer service for over the last 2 hours and no one has called me back. I would like to speak to someone ASAP. This is not what I would expect for a $5000 couch
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February 2022 by christine tea
My experience here at this location was great. The turnaround time was fast. Thanks so much to Tyler and his team for their work and support on my exchange process. Highly recommend their showroom for above and beyond great services.
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October 2021 by Mike Tassone
Great service, exceptionally fast delivery. Highly recommend
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August 2021 by John D.
This company is a joke. In December of 2020, I spent 4K on a couch and didn't get 1 set of covers. Tried calling the store, corporate, the warehouse, e-mailed them, couldn't get any human person to respond. Finally went back to the store and the sales manager (who I purchased the couch from) tells me "I didn't order the 4th set of covers"..... Who would order a couch without 1 set of covers? Ended up having to pay out of pocket for them. All smiles and guarantees at purchase time, but when something goes wrong lovesac wants nothing to do with you. A friend of mine bought the exact same couch this week and none of the feet will screw into the base, all the holes are cross-threaded. Garbage Chinese quality being sold at top dollar by employees who don't care about their customers. Spend your money elsewhere.
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August 2021 by Steve DeBellis
Mutiple great experiences with Travis at the Burlington Mall location! We have two CitySacs which we purchased and are very happy with. The purchase experience was quick and easy and all the accessories we needed were in stock. The showroom is super comfortable and pretty much all of the common products were on the floor to look at and demo. Recently we were in a pinch and needed a shrink kit for a move. Travis was able to hook us up and gave us all the instructions necessary to get our CitySacs back into the duffles. I will miss this location as it was super convienient and we always walked out after a positive experience!
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August 2021 by S C
Mark was very informative, and he took his time explaining all our options with the sofa. He was able to answer all my questions. So far, my buying and delivery process has been very efficient. I bought the sofa set on Saturday, and it’s being delivered on Wednesday. Earlier than what I expected.
