-
November 2023 by Mary White
Great selection of hardware and an amazingly helpful staff.Wide variety feature some nice luxury brands. Like a jewelry store of hardware. They carry all price points. So nice to see and feel quality differences. Keep stores like this open and don't buy on line.
-
October 2022 by Andreas Apostolopoulos
All the hardware and knobs you could ever desire ??
-
August 2022 by Maxim Briskin
Huge selection of cabinet pulls. Friendly and knowledgeable staff.
-
May 2022 by Franck B
They were recommended by our carpenter/main contractor. We replaced all the door levers, deadbolt, hinges and door stops in our house.I really appreciated working with Lucy and her colleagues.a) They’ve a lot of choices, all good quality.b) Lucy was very transparent about the prices on the 3 quotes we made. We did not find Emtek hardware at a better price, even on any online shopping sites.c) Lucy really helped us to understand the different options and qualities. Even if we changed our mind 3 times, Lucy was always patient and helpful. Lucy shared the quotes with us, which allowed us to check that we did not forget any anything and to realize that Stainless Steel finish was not available for hinges. We now have the same key for all the 3 entry doors.d) They have a locker smith service. At delivery, 1 deadbolt was not configured properly by Emtek; they corrected it in 5 minutes.We highly recommend them for quality of materials, quality of interaction, pricing and range of options.
-
May 2022 by David Manning
High quality wood, fair price and delivered for free. On top of this, received amazing customer service every time over the course of several communications. Will make all future lumber purchases with Friend!
-
July 2021 by Sean Crosby
Lucy and the guys at Mack are fantastic. Been going to Lucy for hardware for a long time. They know their stuff and can get you what you need.
-
May 2021 by Aaron Saunders
We purchased hardware for a front door from Mack several years ago. Mack is a unique small business with an amazing selection I their cool showroom. Recently the rather expensive hardware on the front door failed. When I called to explore purchasing a replacement Ken suggested we take the problem to Baldwin. Baldwin replaced the entire set. This kind of customer service is rare these days. Complements to both Ken at Mack and Baldwin for standing behind there products. Highly recommend local business.
-
March 2021 by Tamara Tate
Ordered our kitchen cabinet hardware. The staff is extremely helpful and follows up immediately with questions. Thank you for a wonderful experience. We will be returning to Mack for our front door hardware!
-
March 2021 by S B.
Very impressive showroom, conveniently located at the intersection of Middlesex Tnpk and Rte 62. Extensive selection for all budgets, including high-end quality brands of which I was heretofore unfamiliar. Ken was very knowledgeable and helped us with a few unique hardware applications. Definitely the largest selection we've seen in northern New England and Massachusetts.
-
June 2020 by K Z.
Can't say enough good things about my experience here. My budget was limited, and I was worried they would only have things above my price range. I was honest about my budget up front, and they worked with me to help find the right things for me. Ken was super helpful and informative (I learned a lot!) and spent time dealing with my chronic indecision. They have a huge and beautiful selection. I can't recommend highly enough!
-
November 2019 by Kelly Bothwell Conrad
Endless options. The only trouble is narrowing your selection!
-
September 2019 by Cathy L.
I went here for the first time this summer looking for handles for a built-in chest of drawers. I have never seen anything quite like the selection they have here. Loved it so much, I will order here and have things shipped to other states where we have property. Seriously, I found latches and hardware I literally could not find anywhere else after trying pretty hard. Ring latches are one example. They had three manufacturers. Next time I have a requirement, I'll be looking here first.
-
August 2019 by Mark Colan
Expensive, selection only fair
-
May 2019 by Jin Judy Choi
Great customer service and beautiful selection. Give yourself some time to peruse because the inventory is huge and they have a very wide range of styles! They have some things in stock and others need to be ordered. Tip: bring in the hardware you want to replace. If you are doing doors take measurements! I'd say call ahead so the staff have what they need to best assist without you having to do multiple trips!
-
October 2018 by Eshita Gandhi
So many options and the staff are so helpful.
