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September 2023 by Jeanne Jenkinson
Todd could not have been more helpful to me as I had time constraints around my purchase of a new bed. My house and contents sold very quickly and I needed to replace my bed immediately. (stressful)I have been a loyal customer of Mattress Firm for many years and for many homes. I have never been disappointed in the quality of the product, but Todd surely went to the top of the list regarding customer service. He willingly stayed well beyond his scheduled work day, he was knowledgeable of all product, honest and professional. I would highly recommend his consult if you’re interested in a new bed!
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September 2023 by Jerri Newman
Patty is so knowledgeable and kind that she made the experience of buying a new mattress a pleasure. She was also very patient and nonjudgmental with my agonizing over spending money, as she showed me mattresses from the entire range of least to most expensive. Patty in the Burlington store is amazing, and I love my new mattress! I’ve slept better this past week than I have in years, and I’m pleasantly surprised that my overall health, energy, and aches and pains are all much improved already! I look forward to what feels like reverse aging thanks to getting good sleep. Thanks Patty!
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September 2023 by MASOUD BUISIR
My wife and I went to Mattress Firm store in Burlington and we received the best customer service from Patty. She explained everything. She was very informative and made our purchase a breeze. Thank you Patty for your service and your help.
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September 2023 by Alex Taratuta
Patty was excellent guiding me through my mattress purchase. She provided great information during our store visit and she was very helpful completing my order when I followed up the next day after making my decision.
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August 2023 by Carter Perry
Great service! I was able to receive detailed help from the “sleep expert” at the location on all the options within my interests, what was shown in the store and what wasn’t, and how to get the most bang for my buck. They were all very upfront and open as any sales person can be about what I was buying and how the whole process works. They even helped with some of my incredibly specific instructions in delivery. I’m sure if you ask the right questions you’ll be more than satisfied.
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August 2023 by Lindsay Murphy
We had a great experience. Patty was very knowledgeable and helpful. We were able to pick out a great mattress in our budget within an hour.
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July 2023 by Cecelia Sherwin
My partner and I came here to try their mattress selection. We both prefer different sleeping positions and have different sleeping habits in general, so we were seeking advice and recommendations for a mattress that would suit our needs. Sadly, the experience was very hands-off and the salesperson was mostly reading off a tablet. When I explained that it didn't really seem like there was anything that would suit our needs, as the three mattresses that were recommended were unsatisfactory, we were told to "return with an open mind". Overall, pretty disappointing.
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July 2023 by Meghan West
Patty made our first mattress purchase very easy. She figured out what we are looking for quickly and helped us narrow down our options. She gave us as much time as we needed to make a decision and we never felt rushed. The store is tucked away, but it is easy to get to and there is ample parking.
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July 2023 by Mike
We visited the Burlington store on a busy Saturday afternoon. Both Patricia and Mike acknowledge us while they were helping other shoppers when it was our time Patricia worked with us and ultimately we chose the Tempur Adapt. Her help was appreciated and I feel she never tried to move us from our choices only pointed out the positives in the choose. Great Experience well worth the trip to Burlington. Oh and everything was in stock and we will get it Monday!!
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July 2023 by Shruti Bhatia
The reason this place has such a high star rating with this many reviews is because they're amazing. They got me and my boyfriend a great mattress, and our muscle pains have been reduced so much. Yes, mattresses, in general, are expensive, but an expensive mattress is worth the investment for your overall health. Also, the staff working here (Patty and Mike) are so helpful, accommodating, and caring. Despite the warehouse supply issue, they were still able to ensure I got my free accessories MONTHS after I purchased my mattress when they easily could've turned a blind eye. Great mattress firm location. I recommend this mattress firm and the mattress I got (Tempur Breeze) to all my friends. I also came here because my aunt recommended it to me
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July 2023 by Meghan Callahan
my first experience buying a mattress, and patty made it so relaxed and easygoing! she was incredibly patient, let me take my time, and was super helpful. even when we called back a couple hours later with a situation, she handled it :) thank you guys ! I recommend shopping here.
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June 2023 by Sheryl Walsh
Excellent experience. Highly recommend this Burlington store. Patty was knowledgeable and so helpful. I especially appreciated the way she encouraged me to take my time with my decision. She made me feel comfortable and confident with my choice.
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May 2023 by Erin Clark
The Mattress Firm in Burlington had an excellent selection of mattresses. Patty, one of the store’s sales associates, is phenomenal. She had great knowledge of the products, was respectful of my budget, and showed patience during the selection process. She was incredibly helpful throughout the whole process of buying my new mattress; I would definitely recommend this store!
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May 2023 by Mark Lawrence
Five stars! Alan and Mike took excellent care of my wife and I. We learned a lot about what we really needed to relieve morning back pain. They let us try many different combinations of mattresses with and without adjustable frames. We haven’t bought a mattress in 20 years so it was great to deal with someone who took the time and completely without pressure get us into the right mattress. They also stayed within our budget.
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April 2023 by Chris Karandang
Patty assisted me and provided stellar support to meet my needs.. ensured that all my options were considered in terms of quality of comfort and budget.. as a first time customer Patty also offered the best satisfaction guaranteed deal and looking forward to getting restful sleep!! She even offered after 4 months if I wasn’t satisfied with my sleep they would deliver another mattress at no charge to my doorstep.. highly recommend Mattress Firm and ask for Patty!! Thank you for improving my quality of life and quality of living. God Bless!!!
