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April 2024 by Kara
If I could leave a zero star review, I would. My family recently came into this store to find something for prom and not one person from this store made an attempt to greet them or help them. All they did was stare/glare at them and they decided to leave. I would hope that in 2024 people would not be so blatantly rude and racist but unfortunately people still are. This location needs to do better!!
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April 2024 by Robert Morency
Just had the most bizarre experience at the Burlington store. I have shopped at this store multiple times and have gotten excellent customer service. Tonight I walked in and neither of the sales representatives would even look at me….. once I did get one of them to engage in a conversation with me he did the bare minimum….. neither of these employees did anything to assist me or to make a sale…….
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April 2024 by T W
My son is disabled and Cole and Bill stepped up for us. Both were so nice, and made us feel comfortable. If you go, ask for Bill or Cole, and you will be happy with your experience!!! Also, it is a welcoming store. Thank you, thank you thank you!
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February 2024 by Austin Bendetson
Amazing experience, smooth and easy
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February 2024 by Nick Nocco
My experience here was more pleasant than some of the others who left reviews here, the staff was helpful and I got some good deals on pants for work
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January 2024 by Jimmy Tillman
Caleb was amazing and the reps are so great and knowledgeable.
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January 2024 by Victor Huang
I came here to buy a suit just to have and the first thing I noticed was how amazing the customer service is. When you walk in, they greet you and ask if you need any help.When I bought my suit, they listened to the look I was going for and when I wanted to change or something wasn’t right, they would go and grab something to to better fit my description of what I wanted.I also had to get the suit tailored and when it came in, I actually had to exchange my pants as I felt it was too tight and the whole process was smooth and painless.This is definitely the place if you want affordable suits or if you’re getting into men’s fashion.
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November 2023 by George Hilterbrand
If I could give 10 stars I would, James was great couldn’t ask for a better more professional stylist, other stylists interjected and gave great opinions these are real people who have their finger on the pulse of men’s style! I came in with a idea and they molded it intosomething amazing, I look like a million bucks for less than $700 all I can say isdrop in and they will do the rest! I get compliments on my suit all the time “you must have spent $2k on that” and I send them on down to the warehouse and tell them it’s a lot less than you think, once you see what they can do with your budget you’ll be amazed.
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November 2023 by Geronimo
Just had a great experience renting a suit for a week from now. Was a bit quiet on Sunday afternoon. I was helped immediately, and even with time to try on some testers, the whole process took 20 minutes. Very fast and friendly service!
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October 2023 by Julia Schlegel
We needed an outfit around a sports jacket and a lot of help. Bill did a fantastic job! Within 20 min my husband had a very tasteful and trendy outfit. We will absolutely go back to Bill!
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October 2023 by Annie Golovcsenko
I came into this location to return an item. The manager assisted a man who clearly arrived after me (a woman) before helping me with my return. No need for the patriarchy to run rampant in 2023. Very disappointed in the customer service here.
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October 2023 by Katie G.
I used Men's Wearhouse for our wedding party tux rentals. It was by far the worst experience. First off - they always had a different answer for when the men should be fitted, when they should pick things up, when they should be resized, etc. - one of the employees actually turned one of the groomsman away at the store because it was "too early" to be fit.3 days before the wedding the groom's tux did not fit and did not have enough time to be resized and reshipped - he was resized a total of 5 times! We ended up buying a completely different and new suite!Every single groomsman had an issue with their suites from the pants to the jackets, to the tie - it was literally awful and so much extra stress.The day before the wedding a groomsman picked up his suite (after being sized 2 times) and the jacket was so tight it was going to rip in the back. The employees said "there is nothing they could do". The day of the wedding he had to drive 45 mins to a different store to pick up a new jacket which the store DID NOT HAVE!!! He wasted 45 mins there and 45 mins back on the wedding day without having any changes after being promised a new jacket.I had the worst experience with not only this store but also the Somerville store, Peabody store and a store in New Hampshire. If you are a bride seeking suite/tux rentals look anywhere else, save yourself the unneeded stress of this.
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September 2023 by Junhuan Wang
I came in with my friend (we are Asian), three staffs stood behind the counter just looking at us not speaking to us not offering any help. Soon after, two Caucasian customers came in, staff came quickly asked Caucasian customers how he can help and then show them the suits. The same time, me and my friend were still alone not getting any help.
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September 2023 by Linda Theiss
Cole is amazing! We frantically went in 2 hours before a wedding and needed a shirt, tie and shoes. Cole was quick to determine the size we needed and gave us exactly what we needed. He was so calm and quick. We really appreciated his help.
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September 2023 by Anny Vargas
Was helping my brother search for a suit last minute. Bill, your sales associate is a rockstar! He paid attention to our needs and personalized our service all throughout our visit. He showed us all the options, he spoke to us about pricing, sizing and what would work best with my brothers new attire. Thank you, Bill, we felt well taken care of and motivated to return to your store.
