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February 2024 by rosa knudsen
The lock on my bracelet broke and I went in for help. The manager came over and rudely told me I broke myself insinuating that they never break. Then she told me and she’d exchange it this one time as a courtesy, but with n attitude.
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January 2024 by Beta Al
Loved the service the manager Jessica was the best she helped me pick my mom’s wedding ring, I can’t explain how happy I left store ❤️I would be back whenever she was patient with me and she took her time to explain everything about the ring.
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January 2024 by Jeanne Haynes
Ordered online so I just had to pickup but they had someone there just for that. So it was quick
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January 2024 by Mariette Ayala
The store representative literally told me that all the charms I was looking at "was ugly and they only put the ugly ones out". They told me none of the charms were on sale as they ignored the three trays of charms that were underneath marked for clearance.
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December 2023 by Natasha Barreira
I was at the store with my family today on 12/20 to buy some bracelets; When we entered the store we were greeted by a friendly girl; However, the young man who was working together looked at us with hostile looks; my little one took a bracelet in her hand, given by the saleswoman for her to look at, and the saleswoman turned to get more bracelets so my husband took my daughter's bracelet and put it back on the counter; This young man took everything that was on the counter and hostilely removed it from in front of us. I felt so terrible about this situation; that I can't even describe it.When my little one left the store, she cried so deeply that seeing all this as a mother broke my heart and filled me with indignation.This sealed attack made me and my family feel like we didn't belong.
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December 2023 by Gaby Menjivar
Went in to buy my mother a charm bracelet for this upcoming christmas and I walked in getting stared at but no one offering to help and the one girl who did offer kept giving me a dirty look and just handed me a catalog. Most unfriendliest store & made me feel like I did not belong there
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July 2023 by Catherine Jarry
The customer service was horrendous. Everyone in that store stared at me like I was some homeless person who wandered into the store. I needed help with something and the woman was too busy to put down her tablet for a minute. The others were just conversing about God knows what. I’ll never come back to this store location. Nashua is 100% better
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June 2023 by Danielle Hodgkins
I went in less than 5 mins before closing and needed to make exchanges for my Mother's day gifts and the store manager was amazing. I will be sure to always come to this Pandora location for all of my needs hands down the best experience. I got my bracelets and rings exchanged and was so happy with all the help she provided me and even check to see if they still had the promotion bracelet available.
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May 2023 by Philip Kinnane
Went in today to try return some jewellery that I bought for my wife and and she didn’t like, first sales person said no “you need original receipt” I bought this from him and he remembered me, I had the gift receipt and card used to purchase, said he couldn’t do it. I knew he could all you need is the product and card used to purchase like every other store. Called pandora customer service and they were very helpful the agent said I can return with gift receipt and card used, had to walk back into store with customer service on speaker and wouldn’t you know they figured it out just like that. They obviously don’t want to make returns as hard as possible because they loose commission etc, my wife has a lot of pandora jewellery and it was my go to place for my mom and teenage daughters. Not anymore, spend your money elsewhere people where you’re not treated like a fool
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May 2023 by Deirdre Kinnane
I have NEVER experienced such deplorable, disgusting and devaluing customer service in my life. I was treated so poorly from THE MANAGER for JUST wanting to return a item. I was given false information regarding the return process (which pandora headquarters later confirmed with me) I felt sick to my stomach leaving that store and will never step foot into it again.
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April 2023 by Najat
I’m not sure why there are so many negative reviews on here because I have always received great customer service from this Pandora location . I went to exchange a bracelet that I got as a gift and they exchanged it for me with no problems at all even though another location refused to do so . Kelsey is super friendly and helpful , she helped me pick out charms and was very pleasant . I have went to this location another time as well and everyone was helpful and very nice . I believe that they have changed their staff because I have never seen anyone with the names mentioned in the previous comments at this Pandora location .
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March 2023 by High Vision Gaming
Great experience employee really nice and someone helped me pick up bracelet and charms for my fiancé which she lovveddd them thnx again
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January 2023 by Daniele Gomes
This store doesn't deserve any stars. One of the worst stores I've ever been to in my life. They are miserable and arrogant. has no regard for its customers.
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December 2022 by Angelica Suero
Bad service they don’t even ask if you need help
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October 2022 by Jay Kizll
As others have said, the customer service is horrible here. Trish could at least acknowledge people.