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February 2024 by Andrew Lakkis
I recently had the unfortunate experience of dealing with Porsche of Burlington, and I must say, it was beyond disappointing. My Cayenne Turbo has been in their possession for about a month now, and throughout this time, I have received zero updates on its status. To add insult to injury, despite their apparent inability to provide any sort of timeline or progress report, they have continuously denied my requests for a loaner vehicle.Their excuse? They claim they need approval from corporate for a loaner vehicle, yet they've failed to even initiate this process or provide any reasonable explanation for the delay. It's as if they're content with leaving me stranded without transportation while my vehicle sits in their shop collecting dust.Long story short, the car was involved in a minor accident due to a failure with the brakes. They did not engage upon stepping on the brake pedal. Luckily, this happened in a parking lot where we were not driving at a high speed. After calling in today and speaking to the manager hoping for an update, I was told that his team was still trying to deduce whether or not the brake failure happened before or after the accident. What a slap in the face. You would hope that after having the car for a month they would have at least attempted to diagnose the issue.Initially the vehicle had been towed to a different dealership. When we had the vehicle transported to Porsche of Burlington- where servicing the vehicle would be more convenient- they had the audacity to question why I even brought it to them in the first place. Talk about unprofessionalism at its finest.Throughout this entire ordeal, I've felt disrespected, disregarded, and utterly frustrated. It's been a month of being strung along with empty promises and ignored requests. Despite providing all the necessary paperwork and reports they requested, they've chosen to ignore my pleas for assistance.Save yourself the headache and avoid Porsche of Burlington at all costs. Their lack of communication, incompetence, and disrespect towards their customers is unacceptable. It's clear that they prioritize their own convenience over providing satisfactory service to their clients.
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February 2024 by BARBARA COFSKY
David Corbin was extremely professional, thorough, timely, knowledgeable, and helpful for my husband, Greg. He and Jason Figueroa were a fantastic team to work with when we purchased our Cayenne. We look forward to doing more business with them and would highly recommend them.
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February 2024 by Brian Cappadona
Very helpful in the buying process.
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February 2024 by jennifer knowles
I cannot say enough positive and glowing remarks about Jason (who answered my initial call inquiry) and Philippe Chanail (who helped me with my trade in) and Maurice from financing. Jason was so helpful and gave me as much info as he could before I came in, then was there every step of the way for financing, as well as fully explaining my trade in price. It was exactly what I had hoped and Phillipe is not only incredibly kind but incredibly knowledgeable in all aspects of the process. This was the exact OPPOSITE of what most people say car buying is like- zero pressure, thoughtful and attentive service and actual sales hospitality!!! Would come back here every time and could not recommend this enough.I wanted to add on to my review because I wanted to mention that I was not buying a Porsche, I was trading in my Mazda CX-5 for a newer model. But they TREATED ME like I was buying a brand new Porsche for 5x the price. So know that whatever you are buying from them, you will be treated with the same kindness, attention and respect! And I wanted to also say that Maurice went above and beyond to find me the best financing price and I felt like I was being helped by a dear friend!
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January 2024 by S DeSan
GT4 RS
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January 2024 by Charles Pithis
This experience was the best from start to finish.Top notch dealership.Raymond was totally professional and i would recommend asking for him when you come in.
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January 2024 by Sherif Hashem
By far the best customer experience and superb customer service I have ever encountered. The entire team went out of their way at every step of the process. Soup to nuts in a few hours I was able to drive away with my dream car exactly how I wanted with every thing I wanted. Raised the bar so high to a level that one can only aspire too.
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January 2024 by Dexter Wang
Staff are pros. Will handle everything.
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December 2023 by Call Angel
I saw a car online I call I spoke with John drive over saw the car loved it Johhn was very helpful in helping me with the car he then introduced me to Maurice from finance who did my financing of my car for me he was very friendly pleasant and very very patient with me because I can be one of those hard to please customer but Maurice made it happen now I have to say thanks to the crew John from Sales Maurice from finance and the cleaning crew for all that you have done in the process o my car continue and keep up the wonderful job that you guys are doingAngel
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December 2023 by Sheri Bouchie
Great service dept. Prompt and easy to work with for scheduling. Kept me up to date through the process.
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December 2023 by Jaime Ramirez
I recently purchased a 2020 Tesla Model Y from Porsche Burlington and had a great experience. I worked with manager Jason Figueroa and salesperson Joe Lozado, and they were both very helpful and knowledgeable. They made the process of buying a car easy and stress-free. I would highly recommend Porsche Burlington to anyone looking to purchase a car.
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November 2023 by Aldorae Barrett
Normally I wouldn’t write reviews but I have to say something about the Burlington Porsche team. My family Literally was between a rock and a hard Place I just had a newborn and I needed a second car For my wife. They had a Variety of other model cars which they help me select from. They help me select a 2019 Nissan Marano that was in perfect condition and fit my budget. my wife was very happy that they helped me to acquire that car which we are still driving today and she loves it every single day. The team was extremely polite, friendly, courteous and sympathetic to my needs and my budget it was the best choice I ever made and I will be forever grateful and will be a returning customer thanks.
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November 2023 by Ali Alimi
These guys go above and beyond!!! Totally saved my A@@! I think I might have gotten teary eyed when they told me my car was fixed:) They made time for me even though they had a fully booked up schedule! I APPRECIATE IT!!!
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November 2023 by Chad Klinefelter
Friendly sales, but... disappointing. On a Tuesday, I scheduled a test drive for a Thursday. After taking my time driving and inspecting the specific car, I was sold. But as soon as I stepped out of the vehicle, I was directed to take a seat inside, upon which I was told that someone else from four hours away had called that morning, asking if they could send a down-payment in order for this dealership to hold the car for them so they could immediately make the trip to come test drive it. The dealer said yes, and immediately upon me getting out of the car, it appeared that other party had been waiting for me to return with the car so they could take it for a test drive, and ultimately buy it that same afternoon.Even though they told me they generally don’t hold cars for people, I can completely understand why they held this car for the other party. But ALL they had to do was call me or email me to let me know. If I had received a memo that morning, after they accepted the other party's down-payment, I would have saved myself four hours mid-week. I got emails and calendar invites about "my" car, and took my time with it in-person, only to be informed immediately afterwards that it was likely not going to happen anyways.So, after taking time mid-week to sit in upwards of two hours of traffic total and thoroughly inspect this car, it turned out my time was wasted from the beginning. That disappointment has sat with me for a day now. I’ll just be bummed out the next time I see one of those Herb Chambers billboards. I hope they consider potential customers’ time and energy in the future.
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November 2023 by Junie P
Porsche Burlington exceeded my expectations in every way. Special thanks to Maurice who played a pivotal role during my purchasing process. Highly recommend!
