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November 2023 by Jack Dunk
Huge thanks to Christen Martinez for helping me and my mother for changing the name on my T-Mobile account and upgrading me to the Google Pixel 7a. You guys are awesome.-Jack Dunk
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July 2023 by Omar Valdez
Came in to replace my phone through insurance and manager wasted my time talking about it and then initiated the wrong process. I had to call insurance directly to get it sorted. 4 days later and still waiting for my pixel replacement.
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June 2023 by Miguel Omar Valdez
Came in to replace my phone through insurance and manager wasted my time talking about it and then initiated the wrong process. I had to call insurance directly to get it sorted. 4 days later and still waiting for my pixel replacement.
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April 2023 by Marisela Coto
Although I was angry with this company, because of a process with the phone that took them almost 5 months to solve. Today I want to give 5 stars to an employee of that store , his name is Marco .finally he helped me to solve my problem. In addition, yesterday I went back to the store to buy a new phone and Marco was very kind and patient and was able to help me with the needs I had to have my new phone.
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December 2021 by Travis Bumgarner
Jeremy S was super helpful. Had two unsuccessful and frustrating attempts at getting what I needed from Verizon and AT&T with no luck. I was into T-Mobile and out what my new hotspot very quickly.
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November 2021 by Gina Dulong
Waited an hour and there were only 2 people working, busy with 2 other customers the entire time. Didn't even get acknowledged. Had to leave to get my kid from school, so who knows how much longer it would've been! Went at 1pm on a Thursday thinking it would be less busy, which didn't seem to matter.
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September 2021 by Jay L
I bought a pre-paid SIM card at the store, which didn't allow me to activate an account on line. I went back to the store the next day and heard that the sales rep shouldn't have sold the SIM card because an account should be opened at the store. Even though they admitted their mistake, they refused to refund the SIM card and charged me for another SIM card for an account activation. I ended up paying for SIM cards twice.
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June 2021 by Smita Patel
Only T-Mobile store that is always running low on T-Mobile Tuesday promotion stuff and the only one that has fake one item per account policy. Never had issues at other stores
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April 2021 by mani mathew
Went to this T mobile store after they switched to T mobile from Sprint. Had a interaction with the current Manager Mr. Dustin. He was very patient and resolved the issue. Great Service. I had very bad experiences from the old Sprint store there and I went back there after 5 years.
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March 2021 by Jeff Melton
Professional and kind staff. Appointment time was maintained.
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January 2021 by Vickie Maria
I purchased a phone, and paid it in full November 2020. I then saw the same charges on my bill. I went down to the store located on 91 Middlesex Turnpike. While I was there. The manager walked out instead of trying to help me! Paperwork was then copied, to be given to the manager for when he returned from his break. Every time I tried to follow up with Jim (I believe that was his name) I would be told he would call me back. I did this 4 times, and he never called me back!!! I gave up contacting him, and filed a fraud charge with my credit card company. The one star is against “The Manager” The staff was very nice, and helpful. Unfortunately, they could not resolve my issue. It was delegated to the unhelpful manager!!!!!
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January 2021 by Bridgett Garballey James
These guys were very patient and helpful! Great experience:)
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October 2020 by Ariyana Bonab
Customer Service is wonderful! Jae Destin was so patient with my phone issue and remained in the store even after it closed to help me get my phone fixed while i was on the spring customer service line! Definitely recommend.
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October 2020 by Alexandra Covucci
I came in with some really frustrating reception issues after switching from t-mobile, and I honestly thought this was gonna be a long, arduous process. What I found was that employees Amna N and Jae Destin made my experience WAY better than I could have imagined. My issue was fixed so quickly, and both of them made sure to check my coverage, my phone, my settings, and everything I needed. Honestly, I wish all customer service experiences were this easy and pleasant!
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October 2020 by Krikor Stepanian
Jerome and Michael was very helpful. Toyota couldn't set up my bluetooth on my car, and they went out their way and I thank them for it.
