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December 2023 by C. A.
Visited while on vacation, I went to get some boots to add to my collection. However, the sales people just standing around. No one even tried to help me.
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May 2023 by Kelly Nichols
I was extremely lucky to work with Marianna Iatrou! She was so helpful and patient. Marianna assisted me in picking out the perfect spring bag. She was easy to work with and was wonderful in regards to my indecisive personality! She helped me to narrow down the my purchase to the Small Camera Bag and I love it! I highly recommend asking for her when shopping at the Tory Burch in the Burlington Mall.
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April 2023 by rose cooney
love tory burch brand. you pay the price for excellent quality products.
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September 2022 by Mayerling G.
Marianna was super helpful during my the whole shopping experience. Marianna has a great customer service. She treated my sisters, my boyfriend and I as if I was home. I will definitely recommend visiting this store and that you get assisted by Marianna. I will definitely be back!
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June 2022 by Philemon Kurian
Jackie and Kate have been nothing but absolutely phenomenal to work with. They helped me with everything I needed, answered all my questions, were very friendly and were a positive delight to interact with. I wish them the best and hope the management realizes how lucky they are to have such fantastic employees!
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February 2022 by May G.
Marianna was super helpful during my the whole shopping experience. Marianna has a great customer service. She treated my sisters, my boyfriend and I as if I was home. I will definitely recommend visiting this store and that you get assisted by Marianna. I will definitely be back!
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December 2021 by Liviu Ghimpeteanu
Excellent customer service!
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November 2021 by Brenda Remmington
Excellent staff. Got some wonderful gifts for family. I enjoyed a young lady named Charity. She was very helpful.
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October 2021 by Tina Vora
RACHEL IS THE BEST! I had been eyeing one of the handbags online for sometime and when I went to but it online yesterday, it was showing all sold out. So I called the Burlington Store and spoke with this wonderful lady Rachel who guided me through the process of buying an online gift card for the sale value as they don't accept credit cards on phone. She very patiently waited with me on the phone until I received an e-gift card which took about 5 minutes to arrive. She made my purchase experience so seamless this morning. Super friendly and a professional woman. I highly recommend this store to anyone looking to buy some luxury Tory Burch goods.
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October 2021 by Janete
Charity was so nice and attentive! she was a big help and went out of her way to help me find exactly what i was looking for. definitely shop with her if you ever visit this location
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October 2021 by Jordan Dana
Charity and Tina are the best! Answer all your questions and found me the perfect bag. Thank you both so much!
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February 2021 by Cassandra Anastopoulos
Tory Burch is AMAZING!! All the stores in the Boston area are great EXCEPT the BURLINGTON location! You will have a far better expierience at the Natick and Boston locations. My experience with customer service was very poorat the Burlington location. So for that I had to deduct a star.
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January 2021 by Kimberly Arena
I am blown away by the customer service I have received from TB, both in person and online.A manager, Christina C. in particular at the Burlington Mall in Burlington, MA went above and beyond to accommodate me in assisting my mother while shopping for her Christmas gift from us. She is exceptional and it makes a huge difference when choosing who to shop with. I will undoubtedly be shopping with TB again because of her and will be sure to share my experience with others.
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January 2021 by Garth Tempel
Very attentive and helped me right away with a purse, belt, wallet and bracelet. Only disappointment was they dont offer champagne anymore because of covid lol.
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January 2021 by Lynette Pappas
Nice merchandise. Friendly staff
