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December 2023 by virginia c.
After reviewing their website, I was interested in visiting their store. I could not have been MORE DISAPPOINTED! 1. I noted the exact aisle, etc. for the item I decided to purchase. 2. Upon arrival at the aisle, it was impossible to locate the number of the item I sought. 3. I began looking for ANY WORKING INDIV. TO ASSIST ME...THERE WERE NONE. 4. Finally, the store alarm went off, I walked to that location, found a distaught older woman, as well as a "manager" and requested assistance in Aisle "X". He advised assistance would be over IMMEDIATELY! None ever arrived. I waited and noticed 2 TWO lady workers chatting and walking away as I as calling them for assistance. I ran to them. The one most verbal and abrasive was DENISE, and she advised, "I am saying Merry Christmas to my worker-friend!!!!!", and would not be interrupted by a customer pleading for asistance. I waited for her, she finally came down the aisle, continuing her very, very abrasive, LOUD behaviour and advised me the SPELLING of the SAKE was incorrect on the LAST LETTER!!! I merely suggested she replace the "A" with an "E" and see if it works. She DID AS I SUGGESTED...AND IT WORKED!!!! RUDENESS, ARROGANCE, OBTINANCE, LOUDNESS, HAUTINESS, WOULD ALL DESCRIBE HER BEHAVIOUR. She placed the Sake bottles in my carriage, I asked her if she believed an apology was warranted, and she YELLED, "YOU GO FIRST!!! AND I EXPECT YOU TO REPORT ME AND THIS INCIDENT ANYWAY!" As I was leaving the store, coincidentally, the store manager asked me about my "store experience". I merely requested the name/contact info of the top management office, which he obliged. Upon turning around to leave, DENISE and a much younger worker were standing, staring at me and the store manager (approx. 5-6 ft. away)...during our conversation. SHOP ELSEWHERE AND DO NOT BE ABUSED!!!!!! NO ONE DESERVES TO BE ABUSED ANYTIME, ANY PLACE, ANYWHERE!!!!!
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December 2023 by Jay W.
I'm a frequent traveler to the area from down South and I have used other delivery services to have a six-pack or something delivered from Total Wine & More. On a whim I decided to try their own delivery and LET ME TELL YOU I will use that option from now on. It was LOADS faster and simpler and feels right, you know? Their selection and options are easy to work through, so much simpler than going through some other web site like door dash so learn from me and go direct with Total Wine.
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November 2023 by Jeff M
Supermarket sized liquor store in Burlington. Prices are surprisingly low. They have a large selection of wines from every region including some very expensive wines that I can’t afford. They have the usual beers plus a wide variety of small batch craft beer. They have the hard stuff. Order online and they will bring it to your car.
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October 2023 by Clarissa
Absolutely amazing prices and selection!! Definitely check or call prior to going but usually online is accurate of what they have in stock! Love this place perfect for your Halloween or holiday parties. Around Christmas time it gets jammed packed to be wary
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September 2023 by Lance Thebodeau
Selection is respectable, if it's slightly under every day availability expect higher than msrp thoigh
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August 2023 by Tata Supima
Best store for all your liquor needs.
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August 2023 by keith a.
Grabbed cold beer from the fridge. Employee in cooler didn't advise he just restocked and to grab a cold one. Returned into store to grab ice and manager was rude when I explained the situation.
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July 2023 by Patricia Tambone
This store not only has wonderful prices but lots of choices. Basic and exotic. It was rather exciting to walk around. I don't need much or buy much, however, if I were someone planning an event, party, family weekend, this is a one-stop.
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July 2023 by Chris Ricci
Great place to get anything you have ever heard of. They have the biggest selection of beer wine and hard liquor that I have even seen. If you can't find what you are looking for here then you're probably not gonna find it anywhere.
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July 2023 by Jason “Boston Red Sox” Donnelly
This place is great, from prices to selections. One of the best retail liquor store franchises in the area.
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June 2023 by Buta ram Mandan
Excellent selection and friendly, knowledgeable staff. When I got to the store, they didn't have the liquor I was looking for. However, a member of staff was gracious enough to show me several alternatives that might work as well as my initial selection and make a recommendation. I took their advice, and it turned out to be an excellent decision. It's hard to find a better value than what they offer.
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May 2023 by Tyler Tchamitchian
Man, I don't like leaving bad reviews. This place has a crazy good selection and the folks on the floor are extremely helpful and knowledgeable. It's a bit rougher at checkout.I was here on a recent Saturday afternoon. I get to the counter and start unloading the armful of stuff I had and helped my wife do the same. As soon as I'm done, the guy then takes a phone call (on a headset FWIW, I don't mean he pulled out his cell). I say "Oh, sorry, are you open?" He doesn't say anything or look at me, he's looking straight down. Not talking, just listening to his call. So I wait a bit, then I say again (surrounded by the pile of stuff I've put down, trying to buy) "Hey man, sorry, are you open?". Without looking up at me, he clicks the light on his station off and he just turns around. Doesn't leave, he just tuns his light off and then turns his back on me.Great! So I pick up everything again and go to the next lane. I ask, "Hi, are you open?". He doesn't say anything, doesn't look at me, so I put my stuff down expecting to do this dance again. To my surprise and relief, he does start ringing me up.Just a quick, weird cap to an otherwise good experience. Like, I'm sure it's not easy having a ton of people coming through on a Saturday but there's no reason to be rude. Makes you walk out feeling like not coming back, like using another store, rather than be treated like an invisible inconvenience.Also good luck in the parking lot, real "life in your own hands" situation out there.
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April 2023 by Paul T.
I ordered six bottles of wine for delivery.My window for delivery was 3-5 pm. At 10:45 am they emailed saying that they were cancelling 4 of the 6 bottles.At 4:25 pm they texted me that they were now cancelling the entire order.So much for that particular wine for my guests tonight.Waste of time.Perhaps they shouldn't take orders for wine that they either obviously didn't have or gave to someone else.Never again.
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April 2023 by Gretchen B.
Total Wine & More has a great selection of non-alcoholic wines and spirits and is a must-stop for me to stock up on yummy N/A drinks. The staff has always been very kind and helpful to me. I am thankful that they have the selection they do and the prices are better than buying NA wines, spirits online. They have a very large selection of alcohol as well so I'm sure you would be able to find anything you need. They also have various bar supplies, glasses, and other things you might need for a home bar set up.
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April 2023 by jon tobin
Always an incredible selection at Total Wine and the prices are pretty great. Tip: know what you're going in for or be prepared to spend hours. Also, their staff is really knowledgeable in their particular sections - ask for suggestions to keep your trip short.
