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August 2023 by Erin Oconnor
I had a propane representative come to my home to give me an estimate to have some propane tanks installed. Unfortunately my original plan couldn't be accomplished due to clearances and regulations, but the rep was extremely knowledgeable and was not only able to give me an alternative option but also explain why my original plan wouldn't work. I appreciate his promptness, I left him a voicemail late Monday afternoon and got a call back the next day where we were able to schedule a time for him to come out on Wednesday. He also quickly provided me with a proposal with all the information we discussed. He was available by email to answer any additional questions I had once I received the proposed agreement.Thank you!
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July 2023 by Rich Stiles
I am speaking only about the AC service. I do not have oil heat.Genuinely the worst service experience I have ever had. They installed our AC units 4 or 5 years ago, they have had problems every year. Other companies looking at their work have marveled at how poorly engineered it is.Additionally, their service is terrible. There are a couple of good AC techs, and you will be fine if they show up. There are a number who do not due basic due diligence.Last straw for me is they showed up today for a service call. They added coolant to the outside unit, which is fine. The technician did not set foot in the house, did not test the air coming out of the vents for temperature, and did even look at the unit in the attic. Unsurprisingly, this did not work. The temperature has not dropped one degree in the two hours since the technician left.ALL of this might have been okay. Mistakes happen, whatever. But for at least the third time, the owner was combative and uncooperative when I called to ask that they come back and actually complete the service call. "He can tell from outside, he doesn't need to go in." "Don't tell me he didn't do the job?" "I'll see if I can get him back there but we are slammed." Angry, miserable, jerk. Worst company in the AC business. Go anywhere else.Bottom line: Choose this company for AC if you want a company that will do shoddy work, not stand behind it, and angrily treat you like an inconvenience instead of a customer. Choose ANYONE ELSE if you want good AC service.See picture for an example of their engineering.
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June 2023 by Kristen Fellini
I have a hard time understanding their billing system. It seems as though they deliver frequently we keep our thermostat at 62° in the winter and turn it off for several months of the year. When I had called to ask about how they estimate how much oil to deliver and to explain my bill, I only received an indifferent response with no additional information about it. Their fuel delivery rate seems to be higher than other places around us. I would not recommend this place if you are on a budget as they do not spread your bills out monthly. I had frequent bills this past winter, 2022-2023 totaling over $800. Now I just received another delivery in May 2023 for almost $400. I am not sure how they determine when to deliver oil or if they just estimate. The problem is that it may all be accurate and on the up and up but due to limited information about your account and limited information given by the company, it is difficult to know.I must give them credit for their excellent response time for emergencies as well as general maintenance.Also to update: They have finally started to enroll customers for monthly budget billing however unlike other companies with the technology and easy website account viewing/managing, we are made to enroll first online then by mailing in another form (my not having a printer doesn’t help either!). I just received an email with the subject line: “It's the Last Chance to Enroll in Our Budget Plan!”
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June 2023 by Mark Sukenik
I highly recommend this company to do both A/C and heating systems. Rubin came out to do my annual A/C checkup and did an outstanding job. Very thorough!!!
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March 2023 by Peter Lurie
I was on vacation and my alarm system sent a freeze alert on Sunday as my heat had stopped working. The on-call technician was flexible in making sure that I could coordinate a family member to come open the door and let the technician in. He quickly got the heat working. The next Saturday, the same thing happened again and they responded quickly!While we finally got to the root of the problem the Lamparelli team really went the extra mile to ensure that we had heat in our house and that our pipes didn't freeze while we were away.Thank you!
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September 2022 by Mary Sullivan
I’ve been a customer for over 20 years (at two different houses) and count on them for fast response when something is broken. I just had to call for service today because of a leak and they were at my house within an hour on a Saturday! Repair was covered under my annual service contract. It’s so great to have a company that prides itself on exceptional customer service!
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April 2022 by Shira D.
If I could give no stars, I would. This company is great when things are running smoothly. They take ZERO accountability, hang you dry, and are beyond rude when things go wrong. The most horrible customer experience I have ever in my life experienced. I cannot warn you enough against this company.
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July 2021 by Joseph Feaster
I have been a customer of Frank Lamparelli Oil for more than 15 years. They have installed, serviced, and maintained boilers at 2 of my properties, and furnish the oil for both. Recently, Lamparelli installed an air-conditioning unit for me.Lamparelli is an efficient and reputable company with excellent customer service. All staff are personable from the receptionists, billing, oil to service! Even paying my invoices is a delight! If you want a company that cares about you as a customer and will deliver on what it says...then you need to hire Lamparelli Oil !
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July 2021 by Jeff Kelleher
If I could give a higher rating I would! When it comes to customer service it doesn't get any better! whether its routine maintenance or an emergency issue they have always been extremely helpful and understanding! I have been a customer for over 6 yrs and its been great!
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June 2021 by Arlene Richburg
My AC unit stopped working in the middle of the first heat wave of the season. I called this morning and they showed up and did the repairs. I appreciate your efficiency. It's nice to know there are companies like this that you can depend on.Thank you very much!!
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June 2021 by winnie uniacke
This company exceeded my expectations! Honest, knowledgeable, reliable and a pleasure to work with!
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March 2021 by Dave White
A Christmas day experience....found water on my floor,called Frank L and hooked me up with a tech...suggested it was time to think of replacement....Bill Miller came the next morning to provide knowledge and suggestions....no high pressure sale....went along with techs advice....replacement went without a hitch....the crew that varied at times from 2 to 4 guys worked without a break from 8-5....couldn,t be more pleased....have been a long term customer.....The Lamparelli family has been nothing but dependable and loyal to its customers...
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March 2021 by Billy wheeler
First and foremost I would highly recommend Lamperelli oil .!!! We’ve been using them for many years..most recently my wife had noticed an oil smell in the basement and they immediately came out to look at it and found a pin hole in the oil tank...bill miller had given us a great price for a new tank and install...a week later a new tank and extremely professional service as always...thank again for all you do and provide....
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February 2021 by Alan Watka
I have been a customer of Lamparelli Oil for 25 years. Their service has always been reliable and top notch. Any issues with our heating system has always been quickly resolved. I highly recommend them.
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February 2021 by Erick Bourke
I've been with Frank Lamparelli Oil for 15 years and have had many of there staff in my home for many different problems . They are always extremely helpful ,knowledgeable, diligent, and willing to help. And always get the job done. Highly recommend.
