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October 2023 by Jenn S
Previously used company they bought out, so they had all my info. Got price when scheduled. Driver was great, very nice. Looked at my bank account they charged me $426.00 more. When I called the women was rude telling me I had 2 tanks. I informed her I didn’t have 2 tanks two yrs ago, so I don’t have 2 tanks now. Rudely stated she would have someone call, and hung up. Called back nice girl answered and she right away realized it was a mistake, will have someone call. Guy/manager calls 330p blames the driver, so I guess the drivers do the billing with NO OVERSITE. Oh everyone is gone so I’ll get back to you, NOPE. Did survey sent to me, was not a good one. Got a call immediately. Oh this will be fixed today, he says. Now, it’s been 4 days since and I still don’t have my money back and I’m being told it could take up to 14 days. VERY POOR CUSTOMER SERVICE. Will be filing with better business bureau and small claims for all other bills that bounce because some of us don’t have it like that. DO NOT USE THIS COMPANY
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August 2023 by Brenda Madden
In 20 years I never had, or knew you were suppose to have , the septic tank pumped. John Jr was very helpful explaining the process and quickly finding the tank. He is both professional and pleasant to work with. Thank you
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August 2023 by Gary S. Wetreich
John Jr was extremely helpful. He explained how my septic worked and was courteous and very professional. I would highly recommend him and request him again. Thank you
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August 2023 by Kevin Sargent Sr
John Jr did a great job! He was on time and very pleasant to work with. He is a great asset to Wind River Environmental. John is a true professional. 5 stars for sure……Thanks so much John!Service: Sewer repair
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July 2023 by Scott MacDonald
John Cocco Sr has always been great. He had a helper today who was nothing but a great worker and complete gentleman. Excellent service. Highly recommend Wind River.
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June 2023 by Jhoanne Giatoro
John Cocco Sr. and his team showed up on time and did very quick work. They were professional and very efficient. He was very pleasant to talk to and we are grateful for their service.
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June 2023 by April Mittlefehldt
We’ve used Wind River Environmental multiple times and have always had great and timely service. Today we had the pleasure of working with John Jr. - he was very helpful in answering all my questions, offering advice to better protect our system, and extremely efficient. I never feel over or under sold with this company and appreciate that so much.
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June 2023 by Donna Woodworth
We had our septic pumped today by John Cocco SR. Of Wind River Environmental and he was so helpful and informative! He was very thorough and made sure our tank was cleaned out to the best of his ability and supplied us with a product to keep our septic healthy! I highly recommend this company and especially John Cocco SR. Thanks John
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June 2023 by Jaime L Pepper
John Cocco Sr. Provided expert advice and service. He was honest and thorough and the company had estimated a larger tank capacity but he quickly understood it was smaller and charged me for less. As a first time septic system owner, this was greatly appreciated!Service: Septic system installation
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June 2023 by Erin Calvert
Made appointment to get septic system pumped. John Cocco Sr was very thorough, and cleaned out the whole filter system as well which was shown to be all clogged up. He explained the current problems in detail and how to adequately maintain a well functioning system to prevent any further problems. I highly recommend John and Wind River Environmental!
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June 2023 by Kris Faivre
This year marks our 20th year using Wind River for our septic system needs. Today, John Cocco Sr. performed routine pumping of our residential septic tank. John has also serviced our property previously. He was very knowledgeable (he even had someone he was training alongside him today!). He arrived right on time for the appointment, which Everyone can appreciate! He was helpful and outgoing and performed the job well. What’s not to love?! See you next year, John!
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June 2023 by Laura M
We had our septic pumped by John Cocco SR and he was great. He was extremely friendly and very knowledgeable. He explained everything he did and gave us some of the best information. He took the time to make sure everything was in great condition. He really went out of his way to accommodate us. We needed to put in risers and he quoted us a price right on the spot. He followed through with everything he said he would do ie scheduling the installation of the risers. We are so happy with him. I will ask for him every time I call for a pumping.
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May 2023 by Paul MacDonald
John Cocco Sr. From Wind River came today to pump our Septic. I had several questions about the system , the layout and proper maintenance. John was very helpful and thorough in explaining and answering all my questions. Very courteous and professional. Five Starr for quality serviceService: Septic system installation
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May 2023 by tracey McGrath
I had my septic system pumped out by John Cacco SR. He has been here before. He was very pleasant, professional, personable and explained everything to me about my services performed today and made sure I was comfortable with everything that was done during my services and treatment. I would very much recommend WindRiver . Thank you - 5-Star service.
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May 2023 by John Whittaker
Septic pumping. John Coco Sr. Discussed upper weir wall deteriorating. Recommended Tee and filter. Discussed possible timing for next week. John even gave recommendations on putting dirt and grass back in vs not and keeping grass alive if not. John was courteous, knowledgeable and very observant of the system.
