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November 2023 by Ian Hutton
Mediate’s responsiveness is in a league of its own. There’s no one better. Even more, the answer is always “yes, we can do that” regardless of the question. In particular, Hasan is an absolute joy to work with.
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August 2023 by De'Jackquelyn Ranger
Terrible experience. Mediate Management Company recently took over management of my building and it’s been downhill ever since. Firstly, after several racial incidents with other tenants, and having to call the police, Mediate Management Company did not respond to any of my calls or emails where I expressed concern for my safety. Ever! Secondly, their maintenance men constantly entered my apartment with no notice or emergencies happening. Just constantly barging in for no good apparent reasons. I am so thankful I had a security system installed, and was able to properly document this happening. They set my alarms off so many times, I am sure the police were tired of coming out to my apartment. Again, when I reached out to Mediate Management about this, they did not respond. Finally, I had emailed and called, two weeks prior to my rent being due, to let them know I would be withholding my rent until they contact me about my prior calls and emails regarding my safety in the building. Instead of being empathetic and understanding, the first response I ever received from them, was from their lawyer Carolyn Turner (Ashton Law PC) telling me I will be evicted and not able to renew my lease, and threatening to take me to court for withholding my rent. She then tried to force force me to have a “conversation” with her over the phone, and when I told her several times I would rather communicate through email, so that I had her and MMC’s responses documented…she stopped responding. When I stated I welcomed the opportunity to hash this out in court, she did not respond. This is a terrible company, racist, and money hungry. The only reason they have high reviews is because they beg their tenants from luxury properties and property owners who pay them well to write standout reviews. Awful company and they should be ashamed of themselves.
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July 2023 by Michael Wertheimer
Michael Iafolla is the best property manager we’ve had in 22 years with Mediate
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June 2023 by Greg M
After 20+ years of failed management companies, Mediate has deciphered the hodgepodge of incomplete financial records it inherited and created an accounting system that handles our complex arrangement of commercial, townhouse, garage and main buildings. They've implemented cost-savings throughout the building, including negotiating a much better garbage contract; and updating/converting common area lighting in the building and garage to LEDs reducing our carbon footprint and costs. They are also on top of regular and unscheduled maintenance programs.Mediate are responsive, competent, and professional. Based on our experience, they are a rarity in Boston management companies.
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June 2023 by Brian Allieri
I am always impressed with Dimitri and today he gave us yet another reason! We have been dealing with a broken handle to our refrigerator for weeks, getting the runaround from Frigidaire. Today we were told they would not replace the handle. Feeling frustrated, I went down to chat with Dimitri and within in hour Almir was in our unit replacing both the refrigerator and freezer handles! I was not expecting this quick turnaround but am so grateful for it. Thank you to this amazing duo, Almir and Dimitri for always being available to help us out! You all add so much to the day to day of living at 100 Shawmut and we are all so lucky that you are part of this community !
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June 2023 by DAVID LAPRE
Stained outdoor deck, repair window frame. High quality workmanship. Hassan and Sebastian were great to work with.
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May 2023 by Emma O
I have lived in 33 Navy Yard since 2010. Great building, and though management companies have turned over a few times during my long stay, I feel that Mediate Management has been more attentive with issues regarding the building in general. I like that the common areas are vacuumed and well maintained and that maintenance problems are tended to in a timely manner in my unit.I especially like Patrick Fahey who is the property manager for the building because he pays careful attention to the needs of the tenants. He responds quickly to emails and tries to find a resolution to the issues that may arise. Thank you Patrick!
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April 2023 by Michael L.
A semi-fraudulent company that overcharged our new building for 2 years and preemptively moved on to their next target as our board started to look into the finances. We have since cut costs significantly, with better management. If I had more morals and deeper pockets, I would take mediate to court
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March 2023 by Kathleen Cohen
We especially commend our building manager John Sp., who consistently exceeds expectations, most recently with a water emergency in our condo and related follow up. Also Lilly, who acted quickly and calmly during the same emergency.
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February 2023 by Gary Hofstetter
Having partnered with National, Regional and Boston-based residential property management companies for over 40 years - It is evident from the view of the Developer/Owner that Mediate Management is an industry leader for all property management services.I particularly appreciate their keen sense of attention to detail and follow through as their team approaches every asset with the utmost professionalism, experience, and due diligence that allows the Owners to achieve the projects desired results.Mediate Management is a great partner and fully attuned to the assets, the residents and the owners needs
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February 2023 by Cricket Braun
Prompt, professional and outstanding work!
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February 2023 by Robert Buchanan
I highly recommend this company to manage your condominium. They are always there to answer questions and respond quickly to my concerns. Two thumbs up!
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February 2023 by Mary Lewitt
As a Real Estate agent, I have been in communication with Carol Belcher from Mediate Management, in the sale of a condominium. From our first conversation to the closing, several months later, Carol has been helpful, communicative, and professional. All of my requests from getting a duplicate key to obtaining information and condo documents were handled quickly and efficiently. I deal with many management companies and my experience with Carol and Mediate Mangement was especially pleasant.
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February 2023 by Mingli Chen
Mediate Management Team at 100 Shawmut Ave, Boston, where we live, is one of the best team with strong professional and proactive leadership along with skilled staff to meet our moving-in and everyday needs promptly and efficiently. We have also been impressed with their enthusiasm on making the complex a very friendly, cheerful and happy environment and you could get any help from the team members readily anytime you would need. Basically they have put a lots of effort in on all the thoughtful elements here to make our life easier. In addition, we have been really enjoyed the professional decorated, working user-friendly, nice and neat environment in the common areas as well.
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February 2023 by Jerry Blaine
John Spagnoletti has been nothing short of amazing as he dealt with a ruptured sprinkler pipe in our condo. He was onsite from early morning through the day making sure that everything that needed to be done was done.
