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July 2023 by Larry Bessie
The owner is so low he tried to take advantage of people’s need for mobility assistance , it is full of trickeries and lies
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March 2021 by steve andrews
I have been using this guy as a last resort unpredictable careless waving a gun around
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February 2020 by Jis
I wholeheartedly agree with the most recent review. This place is absolutely terrible. I would give this company zero stars if possible.A month ago, I ordered new forks for my wheelchair, and the wrong parts were ordered. The technician came by and tried to replace my forks (with the wrong wrench). He then told me that I had ordered the wrong parts when the company had actually ordered the wrong parts.(I've been in my wheelchair for the past 10 years; I know the correct names for my wheelchair parts.) He still charged me for having to come even though he didn't fix my wheelchair. I then had to reorder my parts and never got refunded for the other parts (because the company claimed that I gave them the wrong order).A week later, I received a call from UPS telling me that the address on my package did not exist. It turned out that this company had written my address incorrectly. The only way I could get my package was to physically go to the UPS store, so I had to pay $40 for an uber to get my new parts.And those are not even the worst things that have happened to me. Yesterday, the technicians came at 2:30 to take my wheelchair, and they told me that the repair would take around 3 hours. Although I can't do anything without my wheelchair, waiting 3 hours in my bed is not too bad. However, 6PM came around, and I received no call or wheelchair. I called them only to for them to tell me that my wheelchair would not be fixed today and that they would have to deliver it tomorrow. I was incredibly upset by this news, especially because I was the one who called them first, and they wouldn't have told me this information if I didn't call. So then they told me they would give me a replacement wheelchair. However, this replacement wheelchair wasn't delivered to me until 9PM. I was stuck in my bed for 7 hours, and it was one of the most demoralizing experiences ever. I have never felt sodegraded and ignored in my life. Thankfully, I had supportive friends who visited me and helped me to not spiral, but would never recommend this place to anyone. Also, the recpetionist seems to have zero empathy.
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February 2020 by Katie Roberson
I worked with Chip! He was very nice, professional and answered all my questions. They delivered my scooter late the night before my arrival and didn't hold it against me when my plans changed for a later pickup.The only reason I gave it 4 stars we because the scooter battery life wasn't as long as I was told... leaving me stranded down town and pausing my vacation for 4 hours to charge long enough to at least get back to the hotel. Spent $30 to see a movie we had already seen so we could plug it in.
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February 2020 by Daniel Call
Very nice staff. They are hidden at the end of the hallway...pretty hard to find. Extremely expensive, I thought.
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March 2018 by Bonnie Petersen
My daughter forgot to bring her wheelchair battery charger when she flew into Boston. We called to see if we could get one to fit her chair. Everyone we talked to was very helpful and they accommodated her needs. Thank you so much Wheelchair Express!
