April 2015 by Michael X.
I give this bank a mixed review. It depends which branch you go to. The Billerica branch was very professional,yet at the N. Chelmsford branch I was handled in a very poor manner. I started a checking account there and tried to order checks.It took about 6 weeks to get them as they were not ordered by the management there properly. The order went in the first part of March ...did not get checks till 4/8/15....unacceptable. The N.Chelmsford branch blamed the post office in that I had wanted the checks delivered to my PO Box. The branch told me that they had issues with PO boxes and that if the checks did not fit in the box I would not get the checks. Give me a break! From other banks such as Citizens,I have ALWAYS HAD MY CHECKS DELIVERED TO MY BOX WITH NO PROBLEMS. Enterprise/N. Chelmsford did not properly order the checks. I checked with the post office and they said they never received any checks from the bank. Interestingly when I ordered checks from Enterprise from the Billerica branch,they arrived at my PO Box ...no problem. So it depends which branch you go to.That has been my experience. I finally got my checks at N.Chelmsford and the branch manager was very unfriendly and rude to me,because I doubted the story about problems with PO Boxes.Despite her rude demeanor I would argue that the management at this branch, it would seem is either unable or unwilling to tell the truth. Enterprise Bank? Be careful of the branch you choose.