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April 2024 by Melissa
I had the worst customer experience there. Will never step foot in that store again. I can’t believe I have to take time out of my day to post this horrible experience as a the owner wouldn’t contact me to discuss when I left my contact information IN PERSON with her associate. Hopefully this associate will read this and get some sense and do better at her job or maybe seek a new career as she is totally miserable. One top of that, the owners recognize her ignorance and bring it to her attention that customers shouldn’t have to tolerate her rudeness. This employee, which I later found out is the store manager woke up on the wrong side of the bed that day or pissed off she has to work a Saturday afternoon. Her attitude was awful In fact she looked like she rolled out of bed and went to work. She didn’t want to be there took it out on me. I can’t believe this is the stores manager and how she conducts herself in her profession. Furthermore, the employee was so ignorant as I proceeded to ask her questions about their spirits as she mumbled nasty words under her breath. She was so disrespectful brought it to her attention and repeated it again what said . I was taken back by how rude she was that I had to leave the store and my bottle of wine behind as that’s how turned off I was by her demeanor. I tried to contact the owner four times about the hideous experience and bring it to her attention but got blown off by her employees and they all just covered for her. Even so in customer service the associate is suppose to treat customers with utmost respect and she failed to do so. Probably a relative or they don’t pay her enough. Big surprise. Worst off, on my last phone call to the owner, still never got to speak to Phyllis was told the issue was resolved and not allowed in the store( for what) what a joke. Lastly, as if I would even give her and him a dime of my hard earn money to be treated like that. There are plenty more liquors stores out there out there that would appreciate the business and not treat customers like crap because she can. Based on her attitude I’m sure it’s not the first and not going to be last Do better Drum Hill Liquors and your manager there needs a reality check and a lesson on customer service. Rude as hell. Hopefully nobody will experience what I got that day but speak up if it happens it’s not right nobody has the right to treat somebody like that. Shame on you manager. Lastly, the owner doesn’t care about her customers just cares about her profits and never got a call back so disappointed Phyllis.
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February 2024 by Geoffrey Feldman
Well stocked quality options and staff that knows what is available
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February 2024 by Christian Haberlin
Well-stocked, local liquor store. Friendly folks and prices close to NH Liquor stores in many cases. They even carry some lesser known cocktail ingredients.
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January 2024 by Ernest Zezze
Great spirit and beer selections
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January 2024 by R.P. Tighe
Friendly and knowledgeable.
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December 2023 by frank bognanni
Always has what I want and I get something different every time
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December 2023 by Robert S.
Helpful staff, good selection, convenient I've been seeing here for many years, recommended
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November 2023 by František Tulec
Every single time the service was very nice and the range of goods is more than wide. A pleasure to shop.
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November 2023 by Andrew Nazzaro
A great wine selection with a really solid choice of liquors.
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August 2023 by Chet Morey
Great place to shop, have a ton of different varieties of liquor and beer and they seemed to have a decent wine selection. Not really sure wasn't in there for for wine. Prices were good, I purchased some bee that I'm not able to get where I live and some whiskey that I'm been wanting to try.i would highly recommend this place for anyone in the area or to anyone passing through.
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August 2023 by Markus Lewis
NH pricing locally! Great selection. Great staff.
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August 2023 by Tom Markham
Wow, what a huge selection of craft beers. Hundreds of different ones to choose from.
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August 2023 by Matthew Majane
Kinda pricy but a good place
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July 2023 by Hyunguk Ra
Be sure to take your ID with you as they will check it. The price is much cheaper at Costco.
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July 2023 by Hammie The Bull (White Bull Terrier)
Stopped for a few nips and Lottery !!
