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March 2024 by C K
The manager at this facility is rude unprofessional, and has no customer service skills what so ever. They don't maintenance or wash there vehicles and they send them out on the road with safety issues. The managers name is Shavawhn and I've never received or witnessed such unprofessional behavior in my entire life the facility is filthy and is a complete zoo!! Never rent from hertz Chelmsford you will be very disappointed!!
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March 2024 by Lina Arenas
Worst experience ever, they gave a broken car. only drove car 2 miles. Not only they didn’t help, I had to pay for a towing company to bring back the car.such a poor customer service.
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March 2024 by Sergio Espinosa
President's Circle StatusOn March 15, 2024, I rented a vehicle from this location. Despite one of the benefits of skipping the counter and heading straight to the car, I waited to be assisted in a congested environment. The crew was willing to put me in an SUV instead of the scheduled car. The SUV had 3/4 of a tank, low tire pressure, and low fluid indicators that lit up. Before returning the vehicle, I made sure to refill the fuel tank to 3/4 capacity, precisely as I had received it. Today, 3/20/2024, the invoice contained a fuel charge. When I contacted them to challenge the charges, the gentleman on the phone stated that because he was not present at the time of the drop-off, he couldn't do anything.
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February 2024 by Chase Moore
Visited this location 09/12/2023 ….. 10/10 starts for Shevonne, and her team. She is the most joyful, energetic and passionate person! Loved working with her and would definitely visit this location again. Made the Hertz experience amazing.
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February 2024 by mbh
Lack of communication, waited (during business hours) over one hour outside for someone to show up. Very unprofessional. I Will not use their service again.
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January 2024 by Joel Franzoi
I needed to rent a car but I didn't know if I would rent it for a week, the attendant told me that if the car was returned earlier I would only be charged the amount for the daily rates that were used. Long story short, I rented the car for a week and returned it after a day and was charged for the entire week.
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December 2023 by Erin Considine
If I could rate it 0 I would. The absolute worst customer service experience I have ever received. After I made a reservation to rent a car and bunch of running around. I am told that the car I reserved is not available anymore and they blamed cooperate for the mess up. That I could do an upgraded car and because I was renting the vehicle the same day it was now double the amount then what I reserved the day before. They failed to mention all of this the first time I went there or the second time I went back. No they decided to wait till the third time I was there with every little piece of info they asked for. Place is a nightmare and so unprofessional. Blessing in disguise I took my business elsewhere where.
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November 2023 by Frankie500
Honestly has a fantastic experience considering theof my car accident.My car was being repair at the shop down the street from Hertz.Having a rental car near the shop was so convenient. Upon entering, I was greeted by Shevonne, she was so awesome!Unfortunately just my luck there were no regular cars. Except a chevy bolt electric car. Shevonne told me I was going to like this car. I being driving this car for a week and I really enjoy my rental car is sooo fast. I love it!!All men enjoy a really fast car.Great recommendation.Shevonne is who helped me and she was so hospitable and thorough. In Massachusetts sometimes good customer service is hard to find. But at the Hertz at 170 Middlesex St, North Chelmsford, MA 01863 Shevone will go the extra mile with a SMILE.I highly recommended this rental car to anyone, just ask for this awesome sweet girl.Thanks for the great work Shevonne!!!!
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November 2023 by Ephantus Muhindi
They don’t have enough cars and are inconsiderate . Treat customers with cold shoulder. Feels like with was dealing with an embalming products dealer. Very horrible
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October 2023 by Kelsey Desrosiers
Nice people and easy to work with. Had an issue with my credit card, the women I was working with (forget her name) but was very understanding and patient. Extended my rental without an issue.
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October 2023 by william manolopoulos
Can’t tell you how pleased I was on renting a vehicle from this establishment. From my original phone call to my driving away, everything was 5 star.
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September 2023 by Carmen R.
Very rude receptionist wouldn't even acknowledge me she was on a personal call speaking her language and I had my insurance agent on the line to verify the amt. the insurance gave me. Insurance waited 10 before I gave up and hung up. Instead of helping me her other co worker walked in and then she started talking to him. I asked her who the owner or manager was she responded that she was the owner. Anyway after 30 minutes she approached me I explained to her that my insurance would cover 30 a day she said np and she said she would put me in an suv on her to help me out im like ok get me out of here gave my license and credit cards I asked how much she was charging and she said don't worry insurance will pay I said they will pay 30 not 48 :she said np u pay the rest plus 15 insurance after I said no insurance it was the worse experience ever rude liar and very deceitful place. Never again I think new owners
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August 2023 by ashlee naticchioni
I have tried calling this location now 6 times to pick up my insurance provided rental car to have my car repaired from a collision, and everytime I’m either told I’ll get a call back (and never do) or there’s just no answer at all and no voicemail to leave a message. Super unsatisfied already, hopefully my insurance will transfer me to another location.
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August 2023 by Gary Harrington
On Friday 7/14/23 I needed to stop into this branch to have my wife added to a rental we picked up in Salem, NH earlier that day. The young lady that stopped average was doing to help us was absolutely amazing. Your lucky to have this representative in your ranks.
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August 2023 by Nick Blaise
Shout out to shevonne and allyssa for taking care of me on short notice. I needed a car for work at the last minute on a holiday weekend and Shevonne kept it 100 and found me something reasonable. Every car rental place has a lot of moving parts, but I appreciate Shavonne and Allyssa for slowing things down, being knowledgeable, and supportive. Enterprise who? Amirite?
