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March 2024 by Patrick Burns
When doing my 2023 taxes they admitted that they made blatant and very obvious mistakes on my 2022 tax returns that they were “glad they found” or else it would’ve costed a lot in fees and interest, however I am still on the hook for the cost of the mistake, fees, and interest, when it was their mistake. When asked if they were going to cover the cost of the mistake they asked if I had bought their “peace of mind” upgraded service.. beware. If you want “peace of mind” and things done right do not come here they can actually get you in trouble with the IRS from their mistakes.
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March 2024 by sandra Vilchis
Georgia, front desk receptionist is extremely rude and reactive. She has poor interpersonal skills and does not have the ability to listen and comprehend to try to connect a person with a tax expert. I have been going there for many years and I never encounter someone like her there. This place is amazing and they should consider having her answer the calls. Beware of Georgia ! she is very angry and short tempered.
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March 2024 by Leonard Natoli
Have worked with Krisrina at HRB for several years. Very professional, knowledgeable. And caring. Also, the HRB website is intuitive.
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February 2024 by marybeth blanchet
Worst place, you. An hear everyones business
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January 2024 by Susan Gignac
Great place
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June 2023 by Vilmaria Flynn
Good healthy relationship with my tax preparer!
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May 2023 by Dave Boule
Worst service I have ever had. Do not go there for small businesses. You will get no response from your tax preparer Kristina. Avoid like the plague if you need your taxes done on time. Better to go to the Nashua office or the Dracut office.
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May 2023 by Jen Pirroni
Everyone who works here is super helpful and nice. If you need help with your taxes, this is the place to go. I've been going here for years.
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April 2023 by Keith Lauro
Kristina is great, I would recommend everyone go see her next year for tax season.
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March 2023 by Jenny Saldarriaga
I was a walk in, and within a few minutes I was sitting (my choice) with a tax professional, who was very nice, knowledgeable, efficient asking questions and at the end, explained everything in a way that I could understand all the numbers.
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February 2023 by Ping Li
They are not familiar with part-year resident filing. I would have lost $1000 if I did not contact the MA DOR and make an inquiry.
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May 2022 by Graciela Felix
The WORST! My parents when to go file their taxes for this year. Once the associate started he noticed that they had an error from last year, to his surprise my dad told him “you where the one that filled it for us” he was embarrassed. Fine they had to do an amended report ! Mind the facts my parents work for the IRS! They can’t owe the IRS! He got rude and started treating them wrong. He did the amended and did this years as well. Owing the IRS money they were not counting on. When they left to their surprise, there was another error! If you don’t know how to do your job don’t put other peoples jobs at risk. Atletas have someone to help you during the process. I gave him the benefit of doubt, so I went my turn. To my surprise walaaa a month passes and I get no updates on my taxes. I called the customer service line to check my taxes and they notify me the IRS has rejected my taxes due to an incorrect information filled out. There is no way you can make a mistake 3 times! I’m sorry but someone needs to do something about this! Mind the fact they lost my paper work for almost 3 weeks, 3 times I went and no one could find my paper work. Until someone named Cheryl found it. Cheryl thank you for your help but let me tell you Robert needs a bit of more help!
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May 2022 by Carolyn F.
I was in a pinch to get my taxes filed and what a big mistake going here let me tell you. I was told to ask for Hannah and she is not very thorough because she entered the wrong SSN on my tax return and it was rejected by the IRS and I got a phone call from Jarad and I informed him my SSN was entered wrong on my tax return. I was going there for Kristina Grasso and after reading Mohammad S review she is not good either. I just want to say that get your taxes done somewhere else because you will be sorry going here. Listen up all you employees at this location you all might want to find another job because you are not good at this one.
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May 2022 by Cathy Seiler
Shelly is amazing and I really appreciate working with her on my taxes. She always goes above and beyond to help me.
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April 2022 by Linda Marinaro
We enjoy coming to see our accountant Katherine Palmer. She's very thorough and pleasant to work with. Thank you Katherine Palmer & H&R Block.
