Nissan of Merrimack Valley Parts Center

Most Recent Comments

• May 2024 by Bryn Dews
  Fast help, got the parts I needed and friendly suggestions.
• January 2024 by David D.
  Bought a new 2023 Frontier here and was satisfied with purchase and routine service. Decided to have my other 2015 frontier serviced there. I made an appointment i wanted the thermostat changed. Talked to the service manager and he said it would take about an hr which is correct from what every other person says including you can actually watch it being done on you tube. Star to finish 45 minutes. They sent me to parts to get pricing on the thermostat it was roughly 20.00 and one gallon 50/50 antifreeze coolant which is another 20.00. I get there the service rep tells me he has to make a quote, comes back almost 30 mins later and quotes almost 450.00. When I ask him to explain he's says it will take 2 hrs which contradicts everyone including his own manager and when I confront about the parts he lies. The only reason they get 2 stars and not one is for previous service which they will no longer be getting. Someone should explain to these people that there is something called the internet and you can get parts pricing and labor estimates pretty easy. I could tell right from the start this kid was scamming me. By the way they did not even have the thermostat he said he would have to go get one even though I made an appointment. I will no longer be purchasing from them either. Its too bad 1/9/2024
• December 2023 by Tim M.
  A dealership that lets you just come in for a recall and doesn't try scaring you into thousands of dollars in other repairs or buying a new car deserves five stars. I brought my Leaf in for a recall and got in and out without feeling like I was held hostage. Staff in service were nice. Will keep them in mind for my next car.
• December 2023 by Wayne F.
  I am leaving tomorrow to dive to Maine and the oil maintenance indicator and the tire indicator came on. I stopped by the dealership and asked if they could look at it. The service advisor said not to worry, they probably just came on because they were not correctly reset at the last service. There was no one else there and he seemed like he didn't want to bother checking anything. By the way the last service was done at this dealership, so they would have made the mistake. The tires did need air. I won't be going back there.
• October 2023 by Teresa M.
  Buyer beware I started my journey with this dealership because they had a used Toyota rav 4 for sale. I sent an email for some more information. The sales rep made a personal video and sent it to me. Then continued to email and text me that the car is a great value, if I'm interested, I should see it sooner than later. I drove up on that Saturday. Yow was my sales rep at that point. Nice guy, (sales rep) but nice guy. I decide to buy the car. Drove nice. Fully loaded. They stated the car would be ready that Monday. Well, Monday I was told it was in the shop, Tuesday, still in the shop, Wednesday still in the shop. At this point I'm a little heated. Thursday, I get a call from Nellie (service department) Nellie is probably the best person to deal with at this place. No bull shit. She tells me the car has NOT been in the shop the whole week, she just got it. It needed the EB cable repaired and then sent to be detailed. They FINALLY deliver the car to me that Saturday. (1 week without the car I just purchased) 2 Weeks later, driving home from work, car is overheating. WHAT?? I call Nissan. We all agree to have it towed to the Toyota dealership down the road from me instead of Nissan 45 minutes away. That following Monday, Toyota calls me to say the head gaskets are blown. FANTASTIC I call and deal with Chabel. He sends me a web site to see a Ford Edge he will trade me. I hemmed and hawed. I called on Thursday, spoke to John because Chabel wasn't in. I told John I was coming in that Saturday to test drive the Edge but if I didn't like it, have a check ready for me for the Toyota. I email Chabel on Friday to reiterate what I said to John. I will be up tomorrow to test the car and if I don't like it, have a check ready... Friday afternoon, I found a car at another dealership. I email chabel and state I will be up tomorrow for the check as I bought a car elsewhere. That was at 3pm on Friday. He emails me back at 8:30 Am on Saturday stating there is no one there today to sign a check. HUH? So, what if I didn't like the Edge? I then get on to the general manager Chris who apparently has no clue what is going on. (OK, sure) He agrees to have a runner bring me the check on Monday.. (which finally happened) Their website states they are under new management. Give them a chance...I can only imagine how horrible they use to be? It is not a place I would ever recommend; the sales team are all lying POS... My ONLY positive experience was with Nellie, in service. She tries to do the right thing, even if she gets some back lash for it.