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October 2023 by Nabeel M.
Horrible experience from beginning to end. Horrible value for your money. Blatantly rude and disrespectful staff. Ignored by staff while at register for 15 minutes, then were almost pushed aside in order for them to check out another customer. Browsed through the store. Not a single person stopped to check in on us or see if we needed help.We had ordered shoes as a gift for a relative which were the incorrect size. We came in to have them exchanged for the correct size and have them shipped to our relative's address. We notice a line at the register. Fine. 3 people in front of us - no problem, they're given proper service and out within 5 minutes total. The second we get up to the counter, all customer service reps disappear. We wait 15 minutes and even have an older woman employee come ask if anyone has helped us and then leaves again! Finally we have someone help us out. However, this gentleman doesn't seem to understand our needs of shipping our shoes out as a gift. Clearly he's had too much caffeine or on something as it's hard to follow his train of thought based on what we're conveying to him. In the middle of all this, another sales rep tries to usher us to the side in order to check out another customer, WHILE we're in the middle of our transaction. Insanely rude. Clearly our money is not as green as the other customers'.We considered returning the shoes and buying from elsewhere as this store and service is not worth suffering through. You couldn't pay me to shop there moving forward. Will not be returning.
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October 2023 by Jeanine G.
Awful customer service. Everybody looks miserable. If you don't like people and customers, you should work at a desk job behind a computer. People are absolutely horrid at the store.
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December 2022 by Summer C.
Just heck no, the amount of clothes and over stock inventory for their clearance section still to be very expensive to buy. I just don't need to buy materialistic things, was hoping to find a nice xmas gift. Almost got some Kate Spade PJ's for $50 but it came with shorts and I need pants. Also still selling Balenciaga which is not good (I recommend looking up the articles of what they have negatively been doing) A box of chocolates that are probably not good was $40!!!!
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November 2022 by Chaya B.
I had the best time at the MAC counter today. Mariam was so nice, informative, incredibly helpful and personable. As I walked up to the MAC sales person didn't acknowledge me ( because she was going to lunch) Mariam was at the Lancôme counter, I didn't make a huge purchase. Not a whale by any means, but a life long guppie for sure. * Mariam, I hope Bloomies recognizes you for job well done!
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November 2022 by Caroline W.
I will NEVER shop at Bloomingdale's. Recently the credit card company reported a late payment to the credit bureau despite the fact that I never received a bill or an email prompt to pay. Ive never paid late duiring the four years I possessed a Bloomingdale's credit card. I reached out to appeal and got no consideration. in the meantime my credit has gone down 150 points despite no late payments in 15 years. Not at all customer friendly and as I result I have closed my account. A horrible overall experience.
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October 2022 by Ed G.
My wife has bought so many items here and we have been very happy with them. Their customer service is top notch as well which is very refreshing these days!
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October 2022 by Jen A.
This review is catered more to their alterations/tailoring "department." I put that in quotes since I never actually met a tailor. I had brought a dress to be hemmed and it took a while to find a salesperson to talk to. The first person I found rudely told me to go upstairs, and did not seemed to want to be bothered with questions. The second person I found actually was very nice, and why I am giving the store two stars since she actually did her job. She brought me to the fitting rooms and found another attendant to help. When I put on my dress, the attendant said that she would be right back with the tailor. But I didn't see anyone for 25-30 minutes. She didn't even come back to to give me an update and I couldn't find this salesperson again. I made the decision to leave since I already felt stressed out and found a local tailor. So don't come here for alterations since it is not worth being forgotten. I'm also not sure if this was because I had a dress that I didn't purchase at Bloomingdale's (someone I know said they prefer to alter the dresses that you buy there) but either way I would not go here for tailoring.
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August 2022 by Pranitha R.
Hi,WORST CUSTOMER SERVICE!!!! NEVER BUY HERE AGAIN!! I made an online purchase for which bloomingdales delivered part of the order which went missing and i immediately contact bloomingdales regarding this and instead of resolving the issue, they blocked me. As in my money is gone and i am not sure about the other part of the order whether they deliver it or not. worst customer service i have seen. I don't understand how i am blocked they bloomingdales made a mistake. They never contacted even UPS regarding the package. I want my money back
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March 2022 by Maylee Austin
The lady who helped us at Polo department was extremely helpful and knowledgeable. Great experience!
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February 2022 by Aries S.
Many of the pictures featured are older... nothing like today. For the past 10 years Bloomingdale's at The Mall at Chestnut Hill has been going down hill - you can see it. The men's building and housewares at one end of the mall is just a sad representation of what it used to be. At one time the men's was in a separate building across the street in the lower mall. The general managers used to have a level of professionalism and civility - respect. You'd see them on the floor working with staff and greeting customers. No more. They keep getting younger and younger (maybe because I'm getting older) but they seem to be shallow, entitled, arrogant, and above it all - they forget they are 'managers' and stand behind the counter and are not the clients or customers - many who have been coming for generations. We were there recently. No sofas or chairs to sit on or relax on... which used to be around the departments. The suit selection was sad and very limited. And we used to buy three or four suits at a time, mostly Canali Suits... and you could tell they were quality. Now... they don't seem the same quality. Maybe - perhaps - seconds or a lessor grade or cut. No more Burberry... and the cashmere pull overs are so thin you can see your hand through them. Men's shoe's a joke. The bathrooms at times have been filthy. Huge open bare spaces on the floor where merchandise once was. Limited or no displays at all - just bare spots. And they're stretching out stock to make it look like more. It's not of the cache it once was. It's rather like an Outlet Store. There is few staff and some look like they just rolled out of bed, or are working through a 'recovery program,' and appear ungroomed dirty. And many of the men don't seem to shave. They could put some effort into it... any effort - and if this is their effort then where is the training and mentoring. There's no connection between client and staff. No one to help you. And the attitude is insincere and just 'why am I here.'I think Macy's has a better product and more staffed with product. There's nothing special about Bloomingdale's. It seems to be riding on its name and it seems to be a fading name. There's better options. Saks. Nordstrom's. But, I think it all begins with the store's general manager... I don't think they understand what Bloomingdale's was and I think they appear to be too important and full of themselves to actually roll up their sleeves and make it work. If the staff doesn't respect the manager - and the manager acts arrogant - and controlling - it reflects on them and they should be fired and replaced with an age appropriate leader that actual knows what the Bloomingdale's brand is (sadly was) about. Shop online, go to Saks, Nordstrom, or even the outlets and find your own tailor. It will save time and energy.
