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February 2024 by Amaya Finklea
I love the service, area and my overall piercing journey with them. Only thing is the price is over the top sometimes (you have to realize you are paying the jewelry $30+ each piercing and not by a pair) but I guess that comes with good jewelry and service.Also you can’t call them if you are running late to your appointment. They only have a 5 minute grace period and are VERY strict if you are even a second late haha. I tried to call once and the line was disconnected or something so I couldn’t reach them and had to reschedule. So be aware of that even though it’s small.
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January 2024 by Carolyn Bernstein
The vibes are good but when you walk in the salespeople don’t come up to you. When they finally do, it feels like they are simply waiting for you to decide what you’re gonna buy..kinda annoying tbh. Really cute jewls and the piercer was very kind.
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January 2024 by digglea
3* for the management, 5* for the piercer. Made an appointment to get my ears re-pierced after not wearing earrings for a long time. Arrived a few minutes late as the left turn on Route 9 was backed up and I sat through 4 cycles. Then had to find a space in the parking lot and make my way to the store which is tucked away. When I arrived I was told my appointment was half over and they could reschedule me for 2 hours later. I started to leave but given I had just driven 40 mins to get there, went back in and asked if I could please be accommodated. Loli (piercer) said ya, no problem. She did a great job. Anyone who knows this area knows it is tough to get around town. Never thought a piercing shop would be so strict on timing. Weird business model to try to turn people away when a 10 minute appointment can net $100+. Would make more sense to try to accommodate as I imagine it’s not really a repeat business kind of thing for most people.
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January 2024 by Germaine Pacombe
I had a positive piercing experience at Studs, particularly at the Chestnut Hill location. The skilled staff and welcoming atmosphere contributed to my satisfaction, making it a place I’d recommend for piercings.
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November 2023 by Eileen Moynihan
Everything is really clean, they're organized and professional, and they have a great selection of jewelry. I got my second lobe piercing on both ears in June. Everything healed really well, went back for the post downsize and everything. I just changed the earring for the first time. The only reason I'm taking off a star is that one of my piercings is crooked :( and I just noticed. It's like it went through my lobe at a diagonal, so it doesn't match the other one. The piercing on my right side is perfect! The left side is crooked, and the backings of earrings knock into each other when I wear earrings in both piercings. I'm sure I'll get used to it and all will be well, I'm just a little disappointed.(The photos are mirrored, so the first two are my right ear, second two photos are my left ear)
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November 2023 by Mera Oalmann
the absolute worst customer service I have every experienced happened here. I went with my cousin to get her ears pierced for the first time and we were 3 minutes late and denied service. We left at a logical time but there was an accident which made our drive take longer than expected and even after explaining that to staff we were denied service while the whole place was EMPTY. Not to mention the attitude we were given by the workers was so unprofessional they should be ashamed. Instead we took her to Claire’s and they were happy to pierce her ears with no problems. 11/19/23
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November 2023 by Leanne Hammonds
I made an appointment for my daughter to get her ears pierced here and we arrived a few minutes late due to traffic and having trouble finding the store since it is tucked into a tiny ally of the shopping center. When we did arrive there was a sign propped just outside the entrance to the store that said walk-ins welcome, so I thought surely they would still honor our appointment. No such luck. There was one other person in the store when we arrived. We were told that because we were late they would not be able to do her piercing. The receptionist was not unkind but she was not in the least bit apologetic or empathetic. She did offer to reschedule us another day. No thanks. We will try somewhere else.
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November 2023 by Elena Hammonds
Arrived there 1 minute past the “grace period” and was refused service. The store had one person in it, not busy at all and had a sign that said “Walk ins welcome!”. They can welcome walk ins but don’t respect their scheduled appointments. The woman who helped us was not rude but definitely wasn’t empathetic towards us. Would not go back!
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November 2023 by Jocelyn Sharp
I got two helix by Rhi, and she was amazing. It was my first time getting a helix and she walked me through the steps. It was very smooth process. Thank you Rhi and the lady at the front desk, for the positive experience.
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November 2023 by Silvia Cerqueira
Incredible experience re-piercing my ears after having my original holes surgically closed. They made sure to account for the closure but maintain complete symmetry. So precise and great consultation. The piercer was incredibly knowledgeable and very gentle. Love! Highly recommend.
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October 2023 by Zahraa Ali
Absolutely the best experience as a muslim hijabi. I felt comfortable and safe. I was reassured and truly will be going back.
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September 2023 by c cabral
I had an appointment and a arrived a few minutes late and the girl that was to do the piercing stayed in the back the whole time. the manager saw me standing there waiting. No one tried to assist me, then the girl appeared from the back and i finally asked when would i be next and she refused to do my piercing because i was "late". She argued with me for about 5 minutes and informed me there was only 5 minutes left for my time slot. I informed her it was my birthday and that no one had greeted me or called for me to get my ear pierced, she continued arguing, wasting what time i had left and refused to do my piercing while the manager looked on dazed without uttering a word. This was an example of the poorest customer service i have ever experienced... Do better!! 9/9/23
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August 2023 by Eesha Sachdeva
My mom and I had a great experience getting matching piercings to celebrate my 21st bday. Piercers were so nice and made us both feel comfortable with each step of the process and what to expect.
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August 2023 by cassie lavigueur
I thought I booked an appointment this afternoon through the website last night and when I got there I found out the appointment didn’t go through because I didn’t finish all the steps and the women at the counter was kind enough to accommodate me without having me wait a long time. The staff were extremely friendly and I would and do recommend this store to anyone. Such a great experience every time I go in there!
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August 2023 by Julia Olszewski
Had to go back because my flat back piercing became imbedded in my ear- staff was incredibly nice, worked quick to fix the problem and I instantly felt better! Have not had a bad experience at any studs, would highly recommend!!!
