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February 2024 by Matt Wilde
Verizon messed up a return. Came to return the device and manager Angel was able to figure out how to get the return accepted. Quick and easy.
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November 2023 by Rae C
The staff was really nice and helpful. They were patient even though they were closing up to make sure I got all of my stuff on to my new phone.
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October 2023 by Jamis Moose
Absolutely awful. Terrible service did not help.
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September 2023 by Samuel S.
Terrible customer service. They are now forcing you to do video-assist rather than helping you in-store.
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July 2023 by L G.
Rarely have I received such fine customer service as I got from Michael at the Chestnut Hill Verizon store. My old phone was worn out, and hard to transfer data from. He took the old and new phones from me curbside, worked on it for as long as it took, and kept me apprised of the progress until it was done.
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June 2023 by Carrie B.
The Chestnut Hill location is the WORST! Stay away, if possible, which is easy to do, because they are hardly ever open. They have the shortest hours--closing at 7 PM--but locking the doors before 6:30 and not letting me in!!! I couldn't believe it. I don't know of ANY kind of business establishment that locks the doors well before closing time. And signing in and waiting and waiting is a waste of my time. I will always go to another Verizon location.
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May 2023 by Lisa N.
I think their egos have the best of them at this store. They used to be customer friendly, but now they are just full of themselves and of their importance. They are not even capable of discerning a question from a customer without saying you're not in queue, for a simple question? Really? When a simple answer could actually free up a customer from waiting? Very corporate and no sense of customer service. Used to be a well run store
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May 2023 by R B.
The sales people must be trained in deceptive bait and switch pushy aggressive sales tactics. So fast talking, so expert in having you look at one facet while they change others right before you sign. Look at the agreements so so carefully. I did and walked out after wasting a half hour or more in the store with two people who were continuously changing the facts. When I questioned why ( last minute) one line had a higher plan compared to 3 others she said, well that's because you are getting the $25 trial home internet. Do you want to pay $40?? They play a game of "look at the BIRD" while they change the other scenery. I wish the regulators or a newspaper would go undercover with the sales practices here. I am certain there is widespread misleading strategy not just a couple of bad apples. My husband had similar experiences when he wanted to take care of an upgrade by phone. As a company Verizon offers almost and totally "free" phones where your trade in value can equal a new phone cost. However you need to increase the cost of your monthly plan to a new plan- in order to do it. How in the world can they get away with this. You can't easily explain how they do it or why they do it - if you are a direct person. You just know it is very wrong. Update: in response to the below. Verizon KNOWS what it is doing with their confusing deals and sales methods. Not going to waste any more time. Everything I have to say is here. I ended up going to the Apple Store, they performed a free diagnostic/ repair and my phone doesn't need replacement. That's what anyone with an iPhone should do. If I have to buy a new Iphone it will be through the Apple Store too. Anything to avoid talking to Verizon.
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October 2022 by Judith T.
Stay away unless you want to sit and wait for hours with no one to help. This place needs more employees or to be an appointment only store because the wait times are absolutely ridiculous.
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October 2022 by Songee Y.
This is my first ever review! I downloaded yelp and took the time to write this review because Verizon has me pissed. I don't know his name but a bald white guy (mid 30s?) with a MAJOR attitude said there was a 2 hour wait and when I wanted to put my name down for the wait, he changed his story and said he's booked until Monday. His response to all my questions were, "sorry, no" with that smug grin on his face. It was his attitude that really rubbed me the wrong way and just because of him, I'm not going back there again.
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August 2022 by May C.
verizon wireless in general not good customer service at all. Did the promotion to up grade to an IPHONE 13 has been a nightmare. this will be the last time. hope no one else is having this issue.
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April 2022 by Rachel L.
Jamal & Vanessa we're extremely patient and helpful with transferring me from Sprint to Verizon. Although it took about 2 hours after it was all said and done. Thet treated everyone with respect and excellent customer service even though it was 1 hour before closing. Phone stores are always an exhausting experience but they had fun music playing and looked like they really enjoyed their jobs. I appreciate their hard work!
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February 2022 by Yogi M.
Really pathetic customer service. I switched to verizon and received a new sim that just would not work. The tech support assisting me on the phone with activation, and porting said I should go to this verizon company store located at 13 Boylston St, Chestnut Hills. I called ahead and was scheduled for an appointment. the specialist, manager and store general manager were very rude and unwilling to help. They would not even listen to the background or the issue, and gave excuse after excuse to get rid of me. Instead of assisting fix the sim issue, a new sim I had just received in the mail. 1st they said it's a problem with the phone go to apple, then they said you are not account owner, and instead of resolving they yell at you. Jamal- Manager, Maggie- Manager, and Vanessa- specialist were aggravated, very rude and gave aggressive responses. Train your staff or fire them. They make you feel threatened and discriminated against. we decided to call Verizon 611 from the store and got the tech to resolve the issue over the phone after the tech on the phone forced the staff to give us a new sim, which they literally threw at me with some kind of racial slurs. the whole experience was excruciating and very painful. I don't have words to describe how they can humiliate customers like this. The staff at this location needs to be trained, made to apologize or fired. I was at the store for 3 hours for something that could have taken 15 minutes. My phone is working but I don't think I want to be a verizon customer!
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January 2022 by Taylor S.
My experiences here have been great- a year ago I got a new phone and the salesman (I wish I could remember his name) was extremely helpful- he was dedicated to finding me the exact right phone for my needs and didnt try to upsell at all, aside from promoting the deals Samsung had on accessories that day, which I ended up buying. Two weeks ago, my boyfriend needed to start his own phone plan, moving from Sprint to T Mobile, and had such a hard time getting T Mobile to help (we went to T Mobile 3 days in a row) because of the complexity of the transition, that we gave up and tried Verizon since I'd had a good experience there. We didn't have an appointment but luckily someone had just cancelled so we were able to get in right away, and from the moment Marie started helping us it was such a breath of fresh air. She and the manager on duty were extremely knowledgeable, helpful, efficient, and welcoming. It was still a complex process and took almost an hour and a half to work through, but we walked away from it 100% satisfied and so thankful for both of their help. I've never felt loyal to Verizon until this experience, and now I would never go anywhere else. Thank you Marie!! You're the best!
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December 2021 by Johnny C.
Horrible retail service. Walked in and said verbatim what I needed (phone upgrade and new phone plan) only to wait 30 minutes and be told they don't handle those matters there. Gave me a sheet of paper to call and be helped over the phone. Rich and entitled area that only caters to people of the same kind!