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October 2025 by Denise- Marie
They are quite responsive - once you walk in, minimal hours albeit the pricing is exceptionally high.
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July 2025 by Teva Smith
Joey Heinz and crew are a level above the rest
World class
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April 2025 by Evelyn Coutu
This is second time that they have installed carpeting for us. The 1st time was approximetly 40 years ago. Both times they did an excellent job. They were prompt, friendly and professional. Our liviingroom looks fantastic now!!! I would highly recommend them!!
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March 2025 by Sean Hogan
We recently replaced flooring in two areas at our office in Easthampton. The team at Baystate Rug and Flooring did a great job, they were on time and professional. I would highly recommend their service.
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November 2024 by Jason F
Sourced our Pergo Extreme Preferred LVP from them. Excellent price, cash and carry, and came within a week. So happy we cancelled our Lowe's order and shopped with our local distributor! Thanks Heinz!
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September 2024 by Roy Dawson
Good place to find reasonable price good quality flooring.
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September 2022 by Jennifer S.
I was looking for options on rugs and flooring for my basement. Justin listened, looked at the photos of the room I brought, and gave a few recommendations for my needs. We scheduled a visit to measure and quote the room. It was an odd shape, so he gave some different options that would cover 90% vs the whole room. In the end it was only like $250 more to go with total coverage of the area. No pressure on the sale, either, more giving pros and cons for each option. Installation day the crew called to inform they were on the way. From start to end it was done in about 4 hours. Everything looked really sharp which is impressive given all the weird corners a New England concrete basement can have.
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August 2020 by Tom OBrien
Great Service! Reasonable prices. We went to the store and worked with Justin to find the right carpet for our bedroom. He came out as promised to take measurements of the room and quote us a price. The carpet came in as promised. We scheduled an install date. They came on that date, moved a very heavy piece of furniture and installed the carpet. They took away the old carpet and padding and cleaned up nicely. We are quite pleased with Baystate Rug and Flooring.
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December 2019 by Sue Zamis
I used Baystate Rug on a few occasions. I had an outstanding experience every time. Sales team was very knowledgeable, great installation and competitive pricing! All around excellent experience.
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December 2019 by Jim jasmin
Great prices and excellent service
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December 2019 by joe lavallee
3 years ago, did $40,000 renovation withthem .. awesome job! Now that their inside people and their installer left this year (for unknown reasons), I have 1 (one) floor tile that needs replacing.... photos, 14 emails, 6 ph calls, and no return call. The owner will not respond nor reply in any way. Never was I rude at all. This has been going on for 8 months. DO NOT USE this company. They have lost many contractors that swore by them (from what I hear) !Just awful ... ZERO customer service. Either they are bought up by someone or they close and any deposits will be gone forever! I don't like to write poor reviews but, they have NOT stood up to normal expected customer service service. [To post, I guess you need to hit a star but, I don't even give them one]Update:Well, after a couple of Cust Svs people being replaced, there is a newer lady named Beverly that is awesome! She stepped up to the plate after a long time looking for help.She turned my faith in the hope of trying to get "back on track" to the good Company you were.Thank you Bev!
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May 2019 by Jim G.
Great store and amazing customer service had my mother's house kitchen floor redone from the first contact with Don to the great installation done by chris and jeremy. second to now they even leveled my mothers fridge when done and made sure everything was in place after hey finished. they were clean professional and accommodating throughout the project. highly recommend this company.
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September 2018 by T H
East longmeadow was better
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September 2018 by Britt Richards
I called Bay state rug to see about getting some work done and was told that all the sales men wear busy that was on Monday , so I left my name and number. On Wednesday after getting no response I drove down there . I talked to the owner seems that we know a lot of the same people . It was looking good ( so I thought ). Thursday a lady who works in the office came to take measurements. Thats the last i have heard from them its been a week later nothing. I wasted a lot of time dealing with these people so my advice look elsewhere.
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September 2018 by Dave Helman
Have used Bay State many times in the past.
They are our "go to" for our flooring needs. Always pleasant and helpful.
