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September 2022 by Jennifer S.
I was looking for options on rugs and flooring for my basement. Justin listened, looked at the photos of the room I brought, and gave a few recommendations for my needs. We scheduled a visit to measure and quote the room. It was an odd shape, so he gave some different options that would cover 90% vs the whole room. In the end it was only like $250 more to go with total coverage of the area. No pressure on the sale, either, more giving pros and cons for each option. Installation day the crew called to inform they were on the way. From start to end it was done in about 4 hours. Everything looked really sharp which is impressive given all the weird corners a New England concrete basement can have.
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August 2020 by Tom OBrien
Great Service! Reasonable prices. We went to the store and worked with Justin to find the right carpet for our bedroom. He came out as promised to take measurements of the room and quote us a price. The carpet came in as promised. We scheduled an install date. They came on that date, moved a very heavy piece of furniture and installed the carpet. They took away the old carpet and padding and cleaned up nicely. We are quite pleased with Baystate Rug and Flooring.
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December 2019 by Sue Zamis
I used Baystate Rug on a few occasions. I had an outstanding experience every time. Sales team was very knowledgeable, great installation and competitive pricing! All around excellent experience.
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December 2019 by Jim jasmin
Great prices and excellent service
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December 2019 by joe lavallee
3 years ago, did $40,000 renovation withthem .. awesome job! Now that their inside people and their installer left this year (for unknown reasons), I have 1 (one) floor tile that needs replacing.... photos, 14 emails, 6 ph calls, and no return call. The owner will not respond nor reply in any way. Never was I rude at all. This has been going on for 8 months. DO NOT USE this company. They have lost many contractors that swore by them (from what I hear) !Just awful ... ZERO customer service. Either they are bought up by someone or they close and any deposits will be gone forever! I don't like to write poor reviews but, they have NOT stood up to normal expected customer service service. [To post, I guess you need to hit a star but, I don't even give them one]Update:Well, after a couple of Cust Svs people being replaced, there is a newer lady named Beverly that is awesome! She stepped up to the plate after a long time looking for help.She turned my faith in the hope of trying to get "back on track" to the good Company you were.Thank you Bev!
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May 2019 by Jim G.
Great store and amazing customer service had my mother's house kitchen floor redone from the first contact with Don to the great installation done by chris and jeremy. second to now they even leveled my mothers fridge when done and made sure everything was in place after hey finished. they were clean professional and accommodating throughout the project. highly recommend this company.
