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November 2023 by Chelsea Savageau
Fantastic experience. Amazing communication and Brian went above and beyond to answer my questions and get me in and out as soon as he could. Fast, friendly service! Never going anywhere else.
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October 2023 by Steven Wilco
Again and again Brad's impresses me with their clear communication, readiness to help, honesty, transparency, and good prices. I don't know that much about cars and they always take time to explain anything I ask about. We've been using them for all our regular maintenance since we moved to Chicopee and they're the best shop I've known in years. I recently had to have my car towed to a shop in another city in an emergency while traveling. Brad's took time to consult with me even though my car was (unfortunately) elsewhere. We recommend them to anyone who asks.
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October 2023 by Journeyforautism Kaur
BRIAN is super helpful and told us what we needed for car repair. I would definitely be coming back at the place
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September 2023 by David Rybak
This is a truly wonderful story about how terrific Brian and his team are! My wife and I were driving from Florida to Vermont earlier this month. Our passenger front wheel was making a loud scraping noise and we thought it might even be a wheel bearing.We stopped driving late in the evening and stayed in Chicopee for the night (our old home town many years ago). I called Brads in the morning before 8 am. Brian told me that they were booked out with customers for another week and a half! Yikes.I explained to him my situation and he told me to bring the car in to assess the issue to determine if the car was safe to drive. He had one of his technicians (John, I think) come out to our car. He did a quick drive around the lot, retrieved a tool and fixed the issue (apparently not a major repair) immediately. I went in to pay Brian for the service and he said…” no charge, it was an easy fix”!We were on our way to Vermont by 8:10am. I can’t thank the team at Brads enough for looking at our wheel and assuring us that we were safe and good to travel.You don’t see too many acts of kindness like this. My only regret is not posting a review sooner.God bless you all and I wish you much success.Dave
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September 2023 by Al Pan
Place is really overpriced. Synthetic oil change and tire rotation brings you to $140.00 compare to dealership $100 for the same services at Balise in West Springfield. However, compare to Balise or Curry, waiting time is much much longer, waiting area is quite smelly; no coffee, tea or even water bubbler is offered.Dealerships, like Curry will offer you free car wash coupon after the service. Here it is non excitant.Would not recommend it.
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September 2023 by Leigh Youell
Always a good sign when they know most people who walk through the door. Super nice service. Referred them to everyone I work with now that our work has moved to Chicopee.
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February 2023 by Sara Nardi
Brads Service Center is the place to go if you want affordable, honest, and reliable work done on your vehicle. They’re very good at communicating with customers and their customer service is amazing! Brian and RANDALL? ? are so kind, knowledgeable and will go above and beyond for anyone who walks through the door. It is hard finding a trustworthy auto repair center that doesn’t scare you with a laundry list of unnecessary or non urgent repairs on your vehicle, and Brads is definitely one of them! Highly recommend them!!!
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January 2023 by Jonathan Sreter
Outstanding service! I had a mechanical issue while driving through the area on a road trip. They were incredibly kind, knowledgeable, and helpful. If I lived here, Brad’s 100% would be my mechanic. I highly recommend this shop to anyone!
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January 2023 by Timothy Cummings
Randall did a great job diagnosing an issue with my Ford and based on his advice, the car is running great! The best money I’ve ever spent on a repair! Thank you!
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November 2022 by Chrissy S.
My son recently brought his vehicle to this place for a front end issue. He was told it was a wheel bearing. $442 for one wheel bearing. Since his visit he has had check engine light issues, some lose parts around the air filter have been found, stay away from this place, scam artists.
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September 2022 by Brant DuBois
I have been bring my cars to Brads Service Center for over 30 years. Brian and the entire crew there are truly the best. You will not find a better place anywhere to take your vehicle to for repair. They are so nice, they listen, they spend time with you and they get to know you. The entire crew of mechanics are so knowledgeable. The work performed, the detailed review of work performed and advice given at the end is second to none! Brian and the rest of the Brads Service Center crew are all truly professionals!Services: Tires
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August 2022 by Allyson Grammo
$100 for an oil change. Complete rip off. It was synthetic oil, but no oil change should be that expensive. They said it was roughly $50 for the oil and $50 for labor. Why was labor so expensive for something that should take less than 30 minutes? The price was ridiculous.
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April 2022 by Sam Buchanan
My family and I have been coming to Brads for years, and even though my husband and I now live in CT, we will absolutely always make the trip up to Brad’s. They’ve earned a lifetime of trust with their expertise, efficiency, and professionalism, and it’s continually renewed with every single visit. We hope they’ll be around for years to come, because we know that we can always count on their honesty when it comes to any decision regarding our cars. Every member of the staff is always remarkably courteous and kind, going above and beyond to make it clear how much they value their clients. Brian and Randall especially have been exceptionally helpful over the years, and it’s been a pleasure getting to know them whenever we stop by. Regardless of the job you need done, we have and will always recommend only the folks at Brad’s to take care of you and your vehicles.Services: Oil change
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April 2022 by Shane Beswick
Guys are solid, every time. Only place I trust if i can’t do it myself. They offer a courier car, they’ve never charged me an unfair price, Brian, Hunter, Randall, and John all reliable guys if i haven’t named everyone.Services: Steering & suspension repair
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April 2022 by john Vicaire III
These guys, do great work! Worth the price! Thorough, and trustworthy, with integrity, I would recommend them to anyone!
