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January 2024 by Kathleen M.
I have been to Home Depot, Chicopee Ma a few times over the past 6 weeks. I received the beat customer service from a young man named JT! He was very knowledgeable, professional, asked all the right questions about the job I was doing in my basement. I am most grateful for all of his help. I hope Home Depot knows how lucky they are to have an employee like him! Kat Morris
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December 2023 by Ze T.
About Home Depot stores, the management in there may not be the ones that can really be responsible for something, nor other than the system can handle with. Even though the management lead would share some info, such as else where, that might be helpful for people to try for.
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July 2023 by John A.
I had a broken key in my dead bolt. Zion, your key specialist, in the Memorial Dr., Chicopee store provided me with excellent service. He took time to try various methods to remove the remaining part of the key. Manny and Ian also provided assistance. I was impressed with all three of your employees. JHA, 7/14/23
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July 2023 by Jennifer N.
My husband and I came to cash in on a 15% off in-store coupon we received and saw that this location had 11 units of a discontinued Home Depot-exclusive POLYWOOD chair that we wanted. Mary-Kate from the Customer Service desk helped us and was able to find only 2 chairs up in aisle 8. Unfortunately, we wanted a total of 6 so either the system was incorrect (as most retail stores' systems are) or the other chairs were unable to be located. They then tried to help order 4 more chairs online to ship to us but the system wasn't allowing them to since it is discontinued. They tried calling for a Manager on Duty but, like MODs at any company, they were unresponsive. Another associate, Luz, joined in by reaching out to another store in the area. We really wanted to give the sales to this location since they had spent so much time bringing down the chairs and since the system said there were 11 chairs at this location. Another associate, Kathy, came to help and was actually able to find 4 more chairs! Thank you thank you thank you for those who went to incredible lengths to help out! I hope someone from management sees this because the team was persistent, collaborative, and just phenomenal.
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January 2023 by Alissa V.
one of the night staff manager (Paul) is very unprofessional. he is very rude to his staff and treats them poorly. the staff are what makes your business run and treating them poorly is unacceptable.
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November 2022 by Brian H.
First of all the people working here are the rudest bunch as ass hats I've encountered at a Home Depot. Secondly, this store refused to give me a military discount, something I've gotten for the last 26 years. I spoke to a manager that stated HD how requires you to register and your limited to $400 annually in military discount. You know who doesn't do this? LOWES! Guess where I'll be spending my MILITARY pay from now on? Not Home Depot. And definitely not in this store. Horrible, horrible service. There's a Lowes just 4.5 miles away, go there!
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August 2022 by Google user
Sales associate was very knowledgeable about their merchandise and where it was located, saved me a lot of time.
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June 2022 by nancy laino
Sales associate was very knowledgeable about their merchandise and where it was located, saved me a lot of time.
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October 2021 by Mark P.
very high prices on every thing, dirty store, and the music they played was not in english???????
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July 2021 by Dale T.
Worst company ever. bought a 3 piece appliance package. The delivery company said the fridge won't fit and left it in the hall entrance of my 2 family. when I saw the fridge in the hall I called to have it removed due to it is blocking the exit for my tenant. the company moved it to the front yard and that's where it sat for 2 days. It has been 2 weeks since they removed the fridge from my yard and still have not refunded my $1100. If I could give zero stars that would be to may. Worst service throughout the entire company.
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May 2020 by Marissa Y.
900 employees but no one to help - they spend their time congregated and not helping customers. Second time trying to get a key made in 2 days. Will just drive to ACE in East Longmeadow.
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January 2020 by Kathy Sawyer
I Love Home Depot just such a Great store!!! My husband and I love to walk around and think of great ideas for our home. Anytime he says you want to go with me to home depot I'm ready!!! lol
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October 2019 by Scott Couture
i went to the Westfield store today. I bought a Ryobi leaf blower about 1yr and 10 months ago. It stopped running. I brought it in to be checked and they told me that the carburetor needs to be replaced $95.00. I also bought the extended warranty from Home Depot and then was told it was not covered. I went to the service desk. Spoke to the assistant manager (Richard). I told him I bought it about 1 yr ago and only used it about 5 times. His response to me was "I dont know if you used it 5 times or 20 times". I work with the public and would never say that to a customer. I think that is basically calling me a liar. He was very rude and didnt care. This is the 2nd time I get no help from Home Depot.
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October 2019 by R. M.
The staff will make an effort if you ask. Sometimes. This is the only reason I give this store two stars. Otherwise the stock is poor, the quality is horrible and the garden section is a mess. Things are poorly stocked, poorly labeled, rusty, dusty, and broken, generally. The employees won't offer to help unless you flag them down, but they do try to help when you ask. But even they can't deal with the fact that the stock is just really poor and badly maintained.
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September 2019 by Lori N Sonny Drewniak
the staff they are so helpfull
