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August 2022 by Google user
Sales associate was very knowledgeable about their merchandise and where it was located, saved me a lot of time.
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June 2022 by nancy laino
Sales associate was very knowledgeable about their merchandise and where it was located, saved me a lot of time.
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May 2020 by Marissa Y.
900 employees but no one to help - they spend their time congregated and not helping customers. Second time trying to get a key made in 2 days. Will just drive to ACE in East Longmeadow.
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January 2020 by Kathy Sawyer
I Love Home Depot just such a Great store!!! My husband and I love to walk around and think of great ideas for our home. Anytime he says you want to go with me to home depot I'm ready!!! lol
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October 2019 by Scott Couture
i went to the Westfield store today. I bought a Ryobi leaf blower about 1yr and 10 months ago. It stopped running. I brought it in to be checked and they told me that the carburetor needs to be replaced $95.00. I also bought the extended warranty from Home Depot and then was told it was not covered. I went to the service desk. Spoke to the assistant manager (Richard). I told him I bought it about 1 yr ago and only used it about 5 times. His response to me was "I dont know if you used it 5 times or 20 times". I work with the public and would never say that to a customer. I think that is basically calling me a liar. He was very rude and didnt care. This is the 2nd time I get no help from Home Depot.
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October 2019 by R. M.
The staff will make an effort if you ask. Sometimes. This is the only reason I give this store two stars. Otherwise the stock is poor, the quality is horrible and the garden section is a mess. Things are poorly stocked, poorly labeled, rusty, dusty, and broken, generally. The employees won't offer to help unless you flag them down, but they do try to help when you ask. But even they can't deal with the fact that the stock is just really poor and badly maintained.
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September 2019 by Lori N Sonny Drewniak
the staff they are so helpfull
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June 2019 by Montell J.
Never had any issue until today. I need some work done to my garage and I wanted to speak to someone about having a contractor come to my property. No one was at the desk so I waited. Not a problem, the store was pretty busy. A gentlemen walked up to me and asked if I needed help, i said yes. He pointed me to the fellow who sits at that desk and said he will be right over, I'll tell him you are waiting. The associate did this and the older fellow without hesitation looked at me and said "Let him wait". I've spent thousands here as I've been a homeowner for nearly a decade now and they are located fairly close to me. This is unacceptable and will not be doing any business with this store.
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February 2019 by Nico Parker
They had snow shovels in stock when Walmart was sold out.
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October 2018 by Colleen Rotchford
I am not necessarily giving a review on the Chicopee Location but the whole company. I ordered a washer and dryer to be delivered to my home. While at the Chicopee store they asked if a week from the purchase date was good to be delivered? Yes it was. I got the reminder call the night before of my window on when it should arrive and then rearranged my day. An hour before the window I got a call from a moving company that Home Depot set up to deliver saying the Vendor nev
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October 2018 by Anne Wier
We went to the safety day for kids, awesome program! Too bad the weather didn't allow for tours of the emergency vehicles in the parking, maybe next time as my grandson loves those.. good job Home Depot and thank you.. looking forward to the next one!
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October 2018 by Mary Paro Hill
I ordered a refrigerator. It was back ordered but that was okay. It was supposed to be delivered on Tuesday. No one called me the night before to give me my window. So I had to contact the outsourced delivery company. of course it was automated so i found out the would be delivering it on Saturday. Hello I had to take time off of work and now you've changed the date and didn't even tell me. Now I have to take more time off. I talked to 3 different managers at Home Depot becau
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September 2018 by Barb Giroux
We had an AWESOME experience on Thursday...Nancy and Joseph in the lumber department were soooo helpful and courteous...and We purchased a grill from Drew and he Gave us outstanding service as well
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May 2018 by Brian Gladu
I recently bought a Ryobi impact gun and after the first use it broke. I called the store and explained what happened and they told me to bring it in for an exhange or upgrade. I had already told them that I lost the receipt and payed cash, but they instructed me to come in anyway and it would not be a problem. Once I got there they scanned my item and told me they could not do anything for me and that the exchange was denied. They instructed me to call the number on the rece
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January 2018 by Shawna Marie
So today my husband who shops here everyday was involved in a issue with a manager in the store over 2 young men (teenagers 16 to 17)selling candy for a fund raiser. Which yes they should not have been in the store doing it. (Not the point). This manager came up and start yelling and swearing at the kids to get the F*** out the store. So my husband was not having that and said something and he then started yelling at my husband. That he (the manager) stated he can talk to whoever however he F***ing feels. And what is he gonna do about it. My husband told him we can go outside. So the manager was going to call the cops on my husband for defend these two young men. As manager myself this is no way a manager should have spoken in the 1st place. We will never shop home depot EVER again!!