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February 2024 by Fabio Scirocco (BlueDaisy)
Prices way to high. Not even close to anyone's else's in the area. Seeing less and less people going there...and for good reasons. Woman working at the counter rude, didn't even try to help.
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February 2024 by angel torres
Overpriced left rear brake hose off on rear brakes,paid 250 for brakes to get bleeded,then they wanted to charge me 600 dollars to change one caliper and brake hose.I refused,so they left rear back brake hose not connected,never going back.
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February 2024 by shannon mercoucheff
Super quick and very friendly.
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January 2024 by Latrina Denson
These people are an ethical, and they trying to make me pay for something that I should not be paying for
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December 2023 by Sparkie Allison
I called Monroe for an oil change appointment based on a mailing that I received for. $39.99 synthetic oil change. The manager pull up the information on the computer for my 2018 Pathfinder for an appointment. It wasn’t until I got to Monroe that she told me that is is not $39.99. It $92.00. She could have said that on the phone. That was sleazy. I no longer think well of Monroe. They have raised their prices dramatically recently.
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December 2023 by shannon orourke
Waited 2 hours for them to do my oil change because they did not have my filter. Instead of telling me that they drained the oil out of my car first so I had to sit and wait for them to hunt down a filter. It also cost $130.00 which is WAY more than I’ve ever paid.
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December 2023 by Jennifer Bennett
Professional, accommodating and fast. Everyone has been great for all my visits.
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November 2023 by John Sullivan
My new tire was installed fast while I waited on Sunday.
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October 2023 by Abigail Bowden
Benjamin and his team were able to replace four tires with no appointment within an hour. They were friendly and accommodating. Will definitely be going back for other services.
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August 2023 by Bruce S.
We had issues with the locking lug nuts on our car. When I stopped at Monro auto service in Chicopee, Nate, the store manager, could not have been more professional and helpful. He was genuinely interested in solving my problems and was open to a number of options. The solution was excellent and fully met our needs. It is without hesitation that I recommend Monro, Nate and his excellent team! Keep up the good work.
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May 2023 by Scott Kenny
Fast reliable service reasonable prices ask for Ben tell him Scott sent you.
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March 2023 by Tim
Came in for a single bearing, they told me I needed two done, then they said I needed an axle. Asked $1100+, and after only doing an axle, charged me $600 and said the transmission was bad and sent me on my way without touching bearings. Told me it could be thousands to have my car good again and referred me somewhere else. Went to another shop (not the one they referred), paid $400 for just a bearing and now my car is back to normal and sounding great. They said my transmission was absolutely fine too. Don't trust Monro with your money or your car. I basically donated them $600 and I'm never going back!
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March 2023 by Rebecca Morin
I had my brakes done, 2 months later my brake light and VSA light came on. So I brought it back in to find out what was going on. It turns out the guy that did my brake job never put in any brake fluid.
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January 2023 by Dorys Zelaya-Barnett
Came for a regular oil change, and they go above just that. They check the whole car to make sure everything is ok. They are straight forward with explaining everything to you and pricing. This is why I never go anywhere else, their service is amazing.
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January 2023 by Mike Ryals
Great service. Took me in right away. Wasn't pushy for other services. Excellent customer service, turned on Frozen for my 5 year old while we waited.
