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March 2024 by Edward Boisvert
Amie was very professional and helpful
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March 2024 by Susan Johnson
Kay was very helpful in setting me up with my storage unit. She showed me a couple of different units to choose from. Also, Kay was very knowledgeable and super friendly! I highly recommend!
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February 2024 by Chris Marie Martin
I've been at this place for quite awhile with a storage unit and the employees are always so pleasant and helpful! The place is kept clean and safe. They always give you great service and answer any questions I have and if they don't know the answer at that time they will get an answer for me and either email me of call me.
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February 2024 by Adib Sayegh
Ivy is very kind and informative, she let me see two storage units before deciding which one to get. She is very patient. Because I was already stressed, I couldn't sign in and finish the reservation she took her time and made the reservation and helped me unlock my profile. Then was able to sign in to the public storage app. Thank you Ivy! Great help and made me want to do business with Public storage.Go see Ivy in the Chicopee location. Thank you!
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February 2024 by Angie Santiago
Prices are getting crazy and I Been a customer for 5 years.. But I wanna thank the lady at this property for all her amazing help. She has always been very nice and she is the only one I usually talk to seeing that I have tried communicating with others and getting no where.
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January 2024 by Marion Larese
A very nice Lady helped us out. Gave us a unit on the end as we are handicapped. There was a special deal and we are grateful the service was extremely awesome.
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January 2024 by Jiselle Batiz
Rented for 2 years. Price went up $50 dollars within the first year and again another $50. So in 2 years they increased it $100 dollars from the original rent amount. I know things have gone up but this is no way to retain good tenants who were never late in payments. My unit's ceiling was falling apart, I had no light inside my unit and where the lock goes, it is broken since day one. They never fixed anything. Left this place and won't return ever again. And please don't fall for their online low prices, those go up a lot in just 6 months. .
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January 2024 by Javier Santiago
Ivy was so nice and helpful she is always helping me out and customers
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December 2023 by Jack The Cat
Well, well, well. The time has finally come. I put my trust, my heart and my belongings into the public storage of Chicopee, and let's just say it was all ripped to shreds, much like the lock they put on the door of my storage locker. I have to say, I'm disappointed.
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December 2023 by Ray-Ann Senuta
Well the day I went there for the first time, the door to the lobby was locked. I was supposed to sign a paper. Well no answer. But I did call a number and the lady on the phone told me to enter with my code. Ok cool. But I had to figure out myself where my unit was. I had to guess which section to go to. Very unprofessional in my opinion. Anyways, upon my departure I did notice a young man with puffed out hair wearing a blue storage shirt with a name tag. He was in the back of the office building and he appeared to be getting high. I think that if you need an office person, make sure that they are there for your customers.
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December 2023 by Angel Dejesus
Broke in to my unit and stole a bunch of stuff now there security system is down how ironic f-that place definitely don't rent there sounds like one of the workers broke in and took the stuff definitely inside job front desk told me they called the cops but it was a lie so ones i did i asked the cop and he looked in his pc and they did not call or made a report he did say hes been there 6 times since oct he actually even showed me the claims Def a inside job he even agreed 11-17-2023!!!!!!!!...
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December 2023 by Surey Sostre
Racquel Really helped accommodate me. Very friendly and great customer service ! Thank Youuuu
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November 2023 by Reynaldo Perez
Racquel was a great help she helped me with my gate code the app and autopay. She took me to my unit helped me out with the door she was amazingThank you Racquel
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November 2023 by Tina Blais
Racquel is Awesome...She has helped me with dealing with several issues...my broken door...my daughter trying to get into my unit after my things... keeping on point with getting back to me n a timely fashion...
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November 2023 by Giovanni Rosario
Racquel helped with all my storage needs I needed to down size and she really went out here way to clean out a unit for me thank you Racquel!!!
