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February 2024 by A C
Horrible service by register staff. I am in at least once a week and I get held up at the register every time especially on Saturdays. They let public to shop here who are spending less than hundred dollars a visit, have no idea what is where and holding restaurant owners in line who spends thousand of dollars and more per visit and if you tried to speak up they would tell you to go somewhere else. Two register is open out of five. They need to train the register staff to be courteous and add on more staff or we infect have to go somewhere else. They have no idea what restaurant owners are dealing with and have to get in and get out quickly.The actual hard working people are in the back stocking shelves, lifting heavy items and freezing in the coolers they do have my respect. Those hard-working staff need to come work the registers and register staff should work the stocking.Will they even care about this review? The last I checked the sign still says Restaurant Depot where restaurant owners shop.
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November 2023 by Vishnu Patel
Great experience every time I get my stuff here
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August 2023 by Michael Goldberg
Excellent variety of items clean store
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August 2023 by anthony damato
Great people . Easy to get around
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August 2023 by Justin T.
All we have to say is that if you go to the RD in Andover, you will never go back to the West Springfield store. Our last visit was so screwed up with finding product or at the registers that we decided to shop Andover as we were going to the area anyway. Cleanliness, organization, variety of cheeses and foods, THE GREAT WAY THAT THE REGISTERS WERE RUN, and our list could go on. The fish department at Andover was great. This Andover store was packed with customers and everyone passed through checkout fast because of the many registers. In Chicopee, we would be five deep at each of the two open registers. The Chicopee customers should demand that this store match Andover. Every time that we go to Chicopee, we see different men who appear to be managers in a group walking around, pointing, looking at their handheld gadgets but never does anything improves here. The RD in Avon is great as well. What is the problem with Chicopee?
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July 2023 by Leighton Paulsen
The most amazing depot of all the depots. Way better than office depot or home depot
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July 2023 by sierra lyons
HORRIBLE customer service I was hung up on three times by what sounded like two different people. Not even the first time this has happened fire those ladies that pick up the phones and find some better employees before you lose more and more business.
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June 2023 by D V
Called to get assistance on whether they had a particular item and Michelle answered. I always greet people with "Hey (their name) and how are they today?" Michelle didn't receive that very well. Response was just dry and rude. You dont have to take my word for it, just call into the store and test it out. There maybe more employees doing the same. I'll continue to do what I do. People can take their business elsewhere.
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June 2023 by Tony Montana
I went in on Saturday the 17th of june and there was a Amazing gentleman that attended to my every need.His name was Jonathan I recommend that every employee take Notes of his work ethics.
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June 2023 by Hercules
Just hope this location doesnt end up like the one in baltimore in a matter of days? stay safe all
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April 2023 by B.J. R.
This place used to be a good place to shop at but not any longer. There is no concern about the length of the line or how many cashiers are on. There this morning at 8 o'clock one cashier on 10 people in line and a bunch of Restaurant Depot employees standing around doing absolutely nothing to expedite people getting wrung out.
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March 2023 by anthony torres
This establishment is well organized and user-friendlyStaff is amazing they attend to your every need
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January 2023 by Melissa Sepulveda
The workers there were so rude. It was my first time there! So I wasn’t familiar with the store. I asked an employer for help, and he refused to help me because they were closing. I had just needed two more items, and I would have completed my shopping. It wasn’t even five past seven, and they were all staring me down to hurry and finish. I felt very uncomfortable, and I will never shop there again. Kudos to Joe for trying to help me until he got yelled at by someone who may have looked like a manager smh “saying no, they were closed.”
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December 2022 by yidi dong
I bought fish here today and when I counted the price, the price was different. They explained that the fish was different, and the price was misplaced. We consumers should be careful when buying things and look at the price when calculating the price.
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November 2022 by Matt Frazier
Product selection is fine. The problem is the miserable staff.
