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October 2023 by Oscar Sanchez
Why do they say they are open 24 hours a day..?Adjust the actual schedule you work ??
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July 2023 by Flower Power
I love SHELL! The people are so nice and helpful. They have such a great variety of things there. For instance I stopped in for gas and I saw an ashtray (I needed one badly) and I was like "YES!" and I also bought a drink and snacks as well. There's a D & D in there if you like them (personally I don't), too. It's a great gas station.
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November 2021 by Lyah Dimoglo
It is time for pump upgrades, those screens need to be changed!
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July 2021 by Katie “The Fabulous” Stroup
I love Shell because they have everything as well as they have fuel rewards that are actually obtainable by buying products in the store as well as by buying gas! I was able to save 15 cents a gallon last time I went just by downloading the app!
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July 2021 by stealth592
Another cust had altercation w me over nothing. She was aggressor , Employee came out, she says “Oh he’s my friend !!” and he immediately stuck up for her
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June 2021 by EJ1Nate 413
went there and asked if they were hiring and the guy said yes but gave me a website to a summer resort in dubai instead of their actual applications. dont recommend working there
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October 2020 by Joshua Rodriguez
Very rude horrible customer service
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September 2019 by Stan Ryndin
Fix your pump handles , they don’t hold on
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August 2019 by Kris Bray
The staff at the west st. chicopee location are incredibly rude. I already posted on the shell page what transpired. my wife and I spend hundreds a month thousands a year at shell. we are in our local 2 shell station stores daily. after what the staff at west st chicopee ma did. we won't nor will our family and friends go back to any shell. we will get a rewards card from the shell around the corner and spend our money there. other customers have had recent problems with the staff there as well and was posted all over social media.
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April 2019 by Angie G.
Reading all the reviews about this particular Dunkin is kinda wild. I've never had a bad experience in my 2 and a half years of coming here other than just having either not enough cream cheese or just too much of it on my bagel lol. I think people are to quick to write reviews on how terrible their experience rather than not second guessing to write a good one. Anyway, I go through the driveway in the morning when I get a chance. Everyone is super sweet which is kinda surprising since its early in the morning and since employees are human too, I kinda figured they would be grouchy or tired but NOPE. They're super sweet, nails are manicured, the girls are always SO nice. This time I was running late when I ordered my coffee and bagel. I got my coffee but I think they forgot my bagel so they politely asked me if I could park my car in the front so they could deliver it to me, which was way more than necessary. The girl delivered my order and sincerely apologized. It wasn't a big deal at all to me, I'm pretty laid back but the apology was so genuine and sincere it was honestly so cute that I started to feel bad haha. Anyway, I forgot her name and had to call the store to get her name. She's not only a good example for other employees to follow, but I can tell she's a genuinely sweet person too. Thanks, Elizabeth :)
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April 2019 by Deborah Ryals
Nice people! Needs to be proactive on the clean up though!
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February 2019 by Will H.
This dunkin doughnuts is the f****** worse they always throw out my out my online order. I have never had a issue with another other dunkin but this one ....... f****** unbelievable
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August 2018 by Aimee D
Some one has stolen my identity dont live near this place whatsoever theg do not have a working phone number and i have made a complaint and dispute with corporate have not heard a thing.
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February 2018 by Lisa C.
This is probably the worst Dunkin' I've been to. Convenient spot to stop before going to work or wherever you may be going , but they're so inconsistent. I might get one good tasting coffee a month there. I keep going back thinking it might get better the next time, but sadly I'm always wrong. It's not that hard to listen to what kind of coffee someone is asking for. Very frustrating when you count on a delicious coffee to start your day, and this Dunkin just disappoints , and wastes your money, every time. Don't waste your time stopping .
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December 2017 by Elizabeth B.
This is probably the worst coffee establishment ever. The bagel was so badly burnt the cream cheese melted and turned a lovely light brown color. The blackened parts could not have been missed by whatever person put the cream cheese on it wrapped it up and served it. People clearly don't take pride in their work here. Once my husband delivered the bagel to me at the hospital where I had been all night with my sick baby I could only call and talk about how awful it was. The woman who claimed to be the manager was very condescending and had no discourse or apology to offer. No one here has any need to do a good job as they will never be spoken to to try and MAKE A BAGEL AND CREAM CHEESE It's not hard. Have some pride.
