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January 2024 by Ze T.
Now, in this Walmart store, lot of black models' pictures, for male dressing, female's, baby's, everywhere in this store. Also, guys work for shopping carts collection, were seems all changed to black. Sometimes, security as well.For 10+ yrs shopping there, since middle of 2019, for a couple of yrs (It's much better now), there were serious bias, discrimination, and even hate crime out there. And, it was worse after complaint getting filed. Store supervisor even mentioned for a couple of times - "(Things get worse because of) Complaint against Latino??"One thing must be mentioned here- A guy who wore security suit. That was about summer of 2021. This security guy should be sent from security company, he wore a broken mask. There was a obvious hole outside of and in the central of his mask . He wasn't willing to explain why his mask was broken.How could a security guy wore a broken mask in a Walmart shopping center during covid-19 pandemic?This guy is time to time still in the store close to east entrance door. Once store lead said he speaks Spanish but no English, which could be why this guy appears rude sometimes (because he doesn't understand English).The issue is:it seems the store lead scared to send out any complaint against this Walmart security who wore a broken mask and appeared very rude because he can't understand English.The reason was explained that Walmart cannot override the security company because this guy was sent by security company but not Walmart. Or, it's up to the security company but not Walmart. Or, Walmart has to follow up security company's lead. Some like that.
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January 2024 by Kendra O.
Website says they have items in stock and even gives you the aisle it's in, but it's not there. There's no workers to be seen anywhere, when they do see you they dodge the customers
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October 2023 by Jackie K.
The worst store in the area. Employees are rude, ignorant and useless. Needed spray paint that and had to wait for 3 employees to finish their conversation , looked at me like I was bothering them. The girl would eventually helped was talking on her phone. Went to electronics to buy an item locked up, one woman rudely said she didn't have a key as they were right in her hand, asked the 2nd boy girl person who also had keys said heshe didnt have keys! Couldn't buy razors locked up cuz no one to help and if you find someone they "don't have keys"!!! Walmart, the store to offer you the worst possible experience and then check your own self put as everyone stands around talking, use paper bags the rip like tissue and to top it off they want your receipt as they treat you like a thief. It's a lie if you think the prices are the cheapest . It's also a lie that the workers are friendly ....ha! What a joke! Walmart is part of the dumbing down of society.
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August 2023 by Vincent L.
Adding pictures and revising my original review. A typical Walmart supercenter: a busy hub of activity almost all day long. As is usually the case, things on the grocery side will be well cleaned-out by the end of each day. Indeed, the produce, meats, and dairy sections were empty or thoroughly picked over when I stopped by. At least things weren't overtly messy, and I was able to grab some quick snacks and drinks that helped me finish a road trip back to the Boston area.Otherwise, prices on both the grocery and traditional discount store sides looked similar to other Walmarts I'm used to: affordably cheap, especially when compared with another big-box store with a bullseye logo and with mainstream regional supermarket chains. Literally a live business case study in mass purchasing power.Pro tip: there's an Electrify America charging station on the other (Home Depot) side of this massive strip mall parking lot (yelp.com/biz/electrify-a… ).
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July 2023 by Steve R.
Don't bother shopping here, especially if it's within an hour of closing. The employees won't help you, the management won't help either. They obviously don't want to make money. What's the point of being open after other stores close if they're not going to sell you things after the other stores close. I suggest going to Target or any other store.
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June 2023 by Josue G.
I ordered a cake for my 3 year old daughter 2 weeks in advanced and the day before the party they cancel my cake order! if I can I'll give Walmart -5 stars I will never shop or order from here again!
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May 2023 by Jennilee O.
Had to call Walmart this morning 4x before they picked up and it after 8 and they open at 7am. Bought a serent collar for the dog and when I went to put it on the container was empty. I called to make sure I can explain and return the product. We'll a very rude Spanish picked up sounded like she just woke I proceeded to tell and ask and she cut me off and says you have the receipt well bring it back and they change it and just hung up with out anything. I tell you what do you have workers that for Walmart I spent 30 mins waiting to get an employee yesterday to get the dang Serento collars and I was the only customer frustrated and waiting. Chicopee Walmart (Hellmart)!! is the worst. Drive to Hadley better! Customer Service and attention is 100x better they. Chicopee are just there to be there and be paid not to help anyone. 10 yes living here and still the shittiest service! I am Hispanic and that makes me sad. Hearing it seeing it and experiencing it. Laziness is real!
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April 2023 by Eugene R.
I want to preface by saying I really feel for Wal Mart employees - I have some friends who either work or have worked at Wal Mart so I know what it's like. I wish they were treated better and given better pay/benefits. That said, the way me and my disabled friend were treated tonight was nothing short of hostile if not directly threatening. We went in just before closing, and by the time we had checked out and we're leaving the door we came in by was closed. They said we had to walk around to the other door then walk further through the parking lot to get back to our car. My friend has trouble walking due to a past surgery so we asked if they could just let us out the door we came in. The man said no, so we asked if he could call a supervisor. All well and good, right? Well about 5 minutes later a massive security guard comes over and tells us to leave. She said they couldn't open the door and to walk around. We continued to ask for a supervisor, at which point the guard became visibly upset with us. Another employee said to my friend "well you were walking around fine before, you should be able to walk further around to get back to your car." I was mad that she was insulting us and questioning my friend's disability. I wanted to say something back but thought it best to not provoke her, and to just let her walk away. Then 10 minutes later the security guard returned, this time with 4 other people clad in work pants, steel toe boots and black shirts. I'm assuming they were stock workers but had no name tags. I hear her say "Jesus Christ, they're still here?" Um, yes, we're waiting for the manager to talk since you told us to wait for him. At this point I'm scared. I don't know if the cameras are still on, and it's just me, my buddy and a ton of workers who are all pissed at us somehow. Literally all we did was calmly ask for the door to be opened. Finally, one of them walked us to the door and opened it with his key. Literally ALL they had to do was have us wait for the guy with the key to let us out, and instead they made a massive show out of it as what, a threat? Like wtf is wrong with you?
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October 2022 by Kenneth L.
The layout change you made in store is terrible. Now if hard to find what I am looking for, and the self checkout which doesn't take cash or give cash back is just terrible. Also to top all that off, you don't carry pant size for big people. Good thing there is Amazon!
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February 2021 by J R.
Great fully stocked Walmart pleasant employees and prices were reasonable and fresh produce.If I lived here I would do all my shopping here!