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July 2023 by Luke V.
TLDR; rude and incompetent staff who are less than helpful in every way. I visited Smith Auto Recycling today and was frankly appalled at the experience. The employee at the desk was rude and incompetent, which I was able to gauge pretty quickly judging by the MAGA and QAnon infused interior decor. I asked about parts for a "2004ish" car of a specific model that the online inventory showed was in the lot. He searched the make with incorrect models a few times as I continued to try to explain he was plugging in the wrong names, but he told me they only had a 2014. I asked if he was sure, and he retorted that I could pay the entry fee and look myself. I walked out. Then, I realized that odds were he was indeed just incompetent, so I went back in and showed him the exact stock number and lo and behold, the car was there. It was mired in a swamp. I had to pick my way through a 6 inch deep pond to pull parts, which they easily could've had any number of things out as stepping stones. Finally, to add insult to injury the part was inventoried as being in great condition with no damage, but there were numerous stains and scratches. At the counter, I brought this up and the employee just pointed to the sign that said "ask before, or don't complain about prices," but of course the price listed was for a part in great condition. I paid and begrudgingly wished the employee a good day.
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April 2023 by Rob V
The male employee is extremely rude and unhelpful. I’d recommend Sam’s Pull A Part in Worcester tbh.
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April 2023 by Prestige Auto Center
BAD TO DEAL WITH NEVER TELLS YOU NO WARRANTY ON ELECTRICAL PART THAT DID NOT EVEN FIT & I'M A REPAIR SHOP THEY RATHER LOSE A CUSTOMER THEN WORK IT OUT THATS PER OWNER
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July 2022 by Sal Salles
Maybe I went to the wrong smith junkyard, because my experience was totally different from the other reviews. I was looking for a part for my Jeep Wrangler, so I went to smith and asked if they had any Jeep in the lot, the owner himself said that they had 10 Jeeps. They charged me $5 bucks to go in, I gave my credit card but he he asked for cash only, I didn’t have cash, so he pointed to the atm machine. I took the cash, gave it to him then he let me go check, I stayed there for 2 minutes because I forgot to tell him that I was looking for a Jeep Wrangler but he had none of those. I went back to him, let him know what happened, but he just ran away and started working on his bike. I know that is only $5 bucks but he (the owner) could handle this situation differently.
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May 2022 by Bob Kilroy
Smith's is a great place to get used parts for just about any car. They also have tons of great tires and even a few used cars for sale. The folks that work there know their stuff and can point you to the part you're looking for. They also buy junk cars. Whether you want to get rid of a car or find a part cheap, you should check out Smiths.
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May 2022 by Anonymous Rodriguez
Can't complaint about the prices or anything, guy in the front was really cool and got me some help with moving parts without a hassle, keep up the good work guys. Parts were just as described on their website.
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December 2021 by Astrit Gashi
Do not buy any parts from this company we bought an engine from them we spent time installing turned out to be a junk we called many times for our refund engine was picked up he hast refund our money yet its been 4 months stay a way from this guy not worth the headache I will file a complained with attorney general
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November 2021 by Joe V
I picked up a transmission for a Toyota Highlander almost a month ago. Turned out to be a bad unit. Just went back and returned the trans. Was really impressed with how quick and smooth it was to return it. Was given a full refund in less than 5 mins. Highly recommend and will definitely return here to look for more used parts.
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November 2021 by Tyler Valois
Great experience! Gave me a great deal on my junker and picked up same day!
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March 2021 by Ren Rubio
This place is just trash, do yourself a favor and go to sams pull apart in Worcester where there’s better customer service plus the great selection of cars which this place lacks.
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January 2021 by Abigail Harris
Extremely rude - Horrible customer service from a male employee. Requested over the phone prices for a specific parts off a specific car. I was told they were available and then was called and told they had been sold. Man copped and attitude when I asked how they had been sold. I was told it’s because he did not write up the sale. It appears they are extremely disorganized. The woman on the phone Alison was extremely kind and helpful however.
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January 2021 by Abigail H.
Extremely rude - Horrible customer service from a male employee. Requested over the phone prices for a specific parts off a specific car. I was told they were available and then was called and told they had been sold. Man copped and attitude when I asked how they had been sold. I was told it's because he did not write up the sale. It appears they are extremely disorganized. The woman on the phone Alison was extremely kind and helpful however.
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October 2020 by Naiomi A.
If your minority this is not your best stop, really bad expire really disrespect full and the way the staff treat you, their humanity is poor and gross.... They are not willing to help first and last time stopping by! I dont recommend it.
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July 2020 by Bill Heinle
Great service!
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May 2020 by Donna Barberio
I have been a customer for years great bunch of people there
