-
February 2024 by Spencer M.
I live in Maynard, not Somerville. I have been dealing with W. Concord Pharmacy and its family-owned chain of pharmacies since 2008 and consider them a critical element in my healthcare. I also used their compounding at W. Acton pharmacy for my beloved cat when she had cancer. I cannot recommend them enough. Example: On Friday, I went to an annual exam with one doctor, who doubled one of my RXs and sent it in. W. Concord called me to see if I knew my RX had been doubled, or was that an error. I told them that was right. This morning, W. Concord called again. They said they had received a new order for the original dosage. Which was right? They called the doctor to confirm. This is emblematic of the care an attention they give. I've had concerning episodes with every one of the chain pharmacies. We are lucky to have this family group available. They also deliver. This is not the first time I have given them a five-star rating. It may not be my last. But where else these days do you encounter this kind of service and care?
-
July 2023 by Wayne F.
Great people and service. They have a wide array of products and knowledge which oshare.
-
January 2023 by Bill P.
Independent pharmacies are getting hard to find. This is a good one. Have used them for many years.
-
May 2022 by Chickadee S.
Helpful staff. A store that has a little of everything, including vaccines. There is a brace section for knees, feet, ankles and more with staff that are familiar with the products. Parking available.
-
March 2021 by Masarah Taktak
The best diaper rash cream ever. Every time I use it for my baby it works right away and it made it better and better I’m barely using any now after couple months of using baby ease.
-
August 2020 by Marcia S.
I have been going here for years great friendly staff a d very knowledgeable. They have a good variety of over the counter as well and cards. They offer the flu shots and shingles when available. Convenient parking.
-
April 2020 by Marybeth B.
After CVS in Bedford MA refused to let me purchase an OTC product ( Arnica Gel) at the drive thru window and would not bring it out to car I called the West Concord Pharmacy. They could not have been nicer. They took my credit card payment over the phone, put the product aside with name on it and told me to just call when I arrived and they will bring it to my car. The whole interaction was was pleasant and efficient and I got the product I needed. I'm going up look into using them for my prescription as well.
-
November 2018 by Walter H.
This is the nicest, most helpful and most folks you could hope to deal with when dealing with prescriptions, insurance limits, vaccinations, refill scheduling, not to mention first aid and other supplies. Phone or walk-in, doesn't matter, just great. Such a joy compared to any of the big chains.
-
August 2018 by Pamela P.
I've never been completely satisfied with the big chain pharmacies we've used in the past, so in moving to West Concord, we decided to try our local West Concord Pharmacy. The store is always well-stocked and clean, and the staff has been very friendly and pleasant. There is never a long wait to pick up my family's prescriptions. The reason I'm writing a review is because I walked in yesterday to pick up a prescription for a bad case of poison sumac (or oak?) around my ankles. Before leaving, I asked if a pharmacist could check the rash because it was red, swollen and oozing. Linda and Beth came out to look, and both were alarmed. Beth dropped what she was doing, and took about 20 minutes to clean and dress the wound with her own personal products. She specializes in wound care, and was very knowledgable about follow-up care. She suggested I fill the prescription for an antibiotic, which I did. I'm so grateful that Beth Gardner took such time and care with me. It is clear that she is very passionate about health and wellness. I don't typically write reviews, but I just couldn't believe the excellent customer service I received.
-
January 2014 by Jen B.
West Concord Pharmacy is a really nice neighborhood place. Everyone seems to know every customer, and that just adds to the atmosphere of excellent service and efficiency. I barely have to wait ten minutes for a refill after ordering it when I walk through the door, and there's a wide (if slightly pricy, due to the nature of the store) selection of OTC products that you can't find at chain competitors. I always feel taken care of when I shop here.
-
August 2012 by Susan P.
I needed help fitting my daughter with a cast cover, protective shoe for her cast, and crutches. I was absolutely thrilled with the kind and conscientious service that Beth provided. She went so far above and beyond the "call of duty." She let me take the boots outside to my daughter, to try on. She fully and clearly explained how to adjust and use the crutches. And she helped with choosing the right type of cast cover. She was just amazing. Every time I have shopped here, I am always impressed by the excellent service.
-
November 2010 by Katrina C.
i went in with an issue with a prescription issue being that my doctor never sent it in. the pharmacist called my doctor while i was standing there and explained my problem. best service i have ever had and will continue to use this pharmacy despite having moved 30 minutes away. the ladies behind the counter had the interactions with the other customers. overall i am very impressed with the place.
