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April 2024 by Dan V.
I went to Concord Lumber today to pickup some hardware and I needed some paint. I went to the paint counter and stood there for 10min and nobody was around. I stuck my head outback and yelled "Hello" and got no response. I then went up to the front counter and asked if anybody was in the paint department that could help me? The guy at the main counter told me that the guy in the paint dept would be back in just a minute. I walked back over to the counter and again stood there for a minimum of ten minutes and again nobody came to help me. I again walked back to the main counter and again I politely told the same guy as before that nobody had come and that I needed help in the paint department. Again I was told that the paint dept guy would be right over because he had just stepped out back for a minute. I politely told him that he didn't just step out back for a minute because I have been standing over there for 20 minutes at this point but again I walked back to the paint counter stood there. After another 10 minutes past, I could not wait any longer and was pretty frustrated that I had been waiting for a half an hour and that nobody from the main counter did a single thing to try to locate the paint guy and they all were fully aware that I had been standing there for an excessive amount of time. I totally understand that small businesses get busy, but the store wasn't busy! I will go there again sometime in the near future and update this review because I'm hoping today was an oversight. There's no way customer should have to wait a half an hour and basically get brushed off when you asked for help!
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April 2024 by Roberta L.
Generally I have a fine experience. This time I left the store having worked with a salesperson who was to send me a quote for a replacement item needed soon, as painting was being done. None came. The one star rating is because there is no way to reach the store for follow up by telephone. You call that number and get two not appropriate choices (for me) and it hangs up. Very poor customer service. I also filled out the contact me on the website and have not heard anything.
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October 2023 by J. Kevin Nugent
I would like to acknowledge the friendliness, helpfulness and knowledge of the staff at Concord Lumber. Phil D'Angelo went way beyond the call of duty to help me locate the product I requested.
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April 2023 by Nuf Ced McGreevy
Concord Lumber’s ineptitude has set our project back at two months so far. They ordered a window for us without window jams. We have ordered 32 windows before for our house our in-laws have ordered 27 windows for their house and even our contractor has never heard of a window coming without jam. They don’t return emails they don’t return phone calls and the phone isn’t usually answered anyway. Maybe they treat contractors better, I don’t know. But if you are a homeowner you’re sadly better off in a big box store.
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December 2022 by Larry Fry
We bought a grill from here and was very impressed with the service! They assembled and delivered it which was a huge help, especially given the size. They are always very helpful when we go in.
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September 2022 by Ricardo
More expensive, but convenient... You're paying for the convenience of not having to go to Home Depot and boy is that valuable.
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August 2022 by Peter G
Price gougers....bought 2 sticks of PT lumber because closer than home depot...come to find out the price I paid was 2x what home depot charges. Only going back when absolutely necessary
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July 2022 by Nathaniel Marcum
Much better service than big improvement stores. Their lumber is less likely to warp and twist; worth any price difference.
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July 2022 by David Levin
Great hardware store!Friendly, helpful, knowledgeable staff.
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April 2022 by Jim Gettys
Good hardware and lumber store. Limited selection but well selected.
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January 2022 by Jwindish (Navigate the world)
Great and friendly staff, always a great experience
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October 2021 by Michelle Brosnahan
After many specific requests and reminders, dropped off an entire project's lumber smack in the middle of my seeding lawn.Seems to me, someone who does business by the ton *already knows* exactly how to make a delivery properly. They just didn't want to.They are offering no response at all.
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September 2021 by Rodrigo J Diel
Helpful staff.
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August 2021 by Windisch Renovations Windish (Traveling 4 life)
Great and friendly staff, always a great experience
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May 2021 by Tamuna Smith
These people have no idea what they are doing, we had terrible experience with them. messed up whole order and they are impossible to work the problem with. They waste your time waste your money and don't even feel responsible
