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September 2023 by Ariel P.
I've liked many of the items in this store in the past. But today I was dismayed to hear the salesperson telling an in-store customer about a recent caller who asked some questions about an upcoming sale. This salesperson repeated the caller's questions for everyone to hear, laughing about the caller's cluelessness --an unprofessional and condescending thing to do with other customers around.
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August 2023 by Veronica M.
Nasty salesperson made the nastiest face within the first 5 seconds upon entering the store with my children. I walked out and purchased the item on Shopbop.
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August 2023 by Carol Lee
I can’t believe the reviews I’m reading because clearly these reviewers are either extremely uptight or have the wrong store. Since the moment this store opened it became my favorite store in the world and run by one of the most beautiful (inside and out), caring people. Kelly takes an interest in her customers, gets to know their likes and dislikes and what will look good on them. She has great recommendations whether it’s myself, my daughter or my husband shopping. Thistle Hill is the reason I shop in Concord so the other stores, though nice on their own, benefit from Thistle Hill’s presence in the town. I prefer to shop small and therefore am fine with stricter return policies, putting down my coffee when I enter to protect the beautiful environment and fully understand the difference in margins for boutiques over chains. There is also a huge difference in quality between these store models and when you weigh price/quality/wear, the items sold by Thistle Hill are actually better economically. When it comes to reviews, remember that consumers are more likely to post a negative review than a positive one. Reasonable people who may have a negative experience somewhere are also more likely to give the shop, restaurant or hotel the benefit of the doubt before jumping to conclusions and complaining loudly to the world. I’m glad that these unreasonable people don’t plan to shop here in the future as it will make my frequent excursions here far more enjoyable. Thank you Thistle Hill for creating such a wonderful experience.
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August 2023 by susan ryan
Kelly has a beautiful shop with great clothing and home goods. All three generations of my family shop here and all find things we love! It is so nice to have such a great place, locally. Looking at a previous review I am shocked. Kelly has always been kind, and extremely helpful and attentive when I'm in her store. I have seen people spill coffee in her shop, be generally rude (rare) and know that many local shops have been plagued by shoplifters. Retail in a small town is no easy gig and it's a shame that an unhappy customer would be so personally critical. I have never seen anything but friendly attentive assistance from the staff at this shop. Such a little gem of a store!
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August 2023 by C.H. F
Lovely shop with a wonderful selection of unique beautiful clothing and well made house goods. Kelly and her team are delightful, honest and always helpful!
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June 2023 by Pim Mom
Wow. What a horror show. Do NOT go to this store. The other reviews are RIGHT! I recently had a run-in with the owner Kelly who wouldn't let me return or even exchange my purchase because I didn't have my receipt. I asked if she could look it up on her computer and she looked at me like I was from an unknown planet. She was unbelievably mean/rude to me and threatened to call the police if I kept asking her to accept the item for an exchange. I can't believe a store with such fine merchandise would have such a horrible person running it/owning it. It is truly a shame not to mention disappointing and downright disgusting to have to encounter such a miserable person, while in a boutique surrounded by beautiful things. I can only imagine her inner pain and suffering.
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June 2023 by Pim S.
Wow. What a horror show. The other reviews are RIGHT! I recently had a run-in with the owner who wouldn't let me return or even exchange my purchase because I didn't have my receipt. I asked if she could look it up on her computer and she looked at me like I was from an unknown planet. She was unbelievably mean/rude to me and threatened to call the police if I kept asking her to accept the item for an exchange. I would expect a store with such fine merchandise to also have a very fine person running the place. It is truly a shame not to mention disappointing and downright disgusting to have to encounter such a miserable person, while in a boutique surrounded by beauty. I can only imagine her inner pain and suffering.
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March 2023 by Robyn Hynes
AMAZING OWNER! Love all her beautiful products and she's the sweetest owner ever. Favorite shop in existence.
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March 2023 by Angie J.
I went to Concord and had a great day. I went into this shop thinking how adorable the clothes and bedding were. My 21 year old daughter and I were shopping and were interested in purchasing some of the clothes. The owner was so unhelpful and rude. We put down the clothes that we had tried on and planned on buying and took our business elsewhere. I do not know why simple kindness and customer service is out the window. For the price of clothing you can go somewhere better where they treat you with respect.
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July 2022 by Frank Ercoli
Absolutely wonderful shop in Downtown Concord full of carefully curated goods - from beautiful clothing, to housewares, bedding and artisans jewelry, Thistle Hill is a rare gem. Occasional sale racks never disappoint - beautiful goods at real world pricing. Adore the staff - always enjoyable conversations.
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August 2021 by elisabeth gray mckeachie
I had a delightful experience here. Kelly is enthusiastic and bubbly about her business, personable, forthright and interested. She has exquisite taste and knows how to display her beautiful items invitingly. Each and every interaction with her was fun and informative. She has lovely clothing, fun housewares, bed linens, books, soaps... purses, all top quality. We found beautiful things there and wish her every success! Concord is a gem...
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August 2021 by Serena F.
Thistle Hill is so wonderfully curated with such personal attention to detail. The owner was kind and friendly. She told us the background of each piece we tried on. I was in a sling and took a long time to try on my items, but she was so patient and understanding, even though the store was busy. I live in DC and I'm sad I don't have such a beautifully curated boutique closer to me.
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November 2020 by Allison M.
Thistle Hill is one of my very favorite stores. Such beautiful clothes, bedding and housewares. The store is always so clean, beautiful and cozy. I could stay all day. Slowly but surely I'm filling my house and closet with things from Thistle Hill -- and, everything I buy there become some of my favorite things. I see some of the other comments that speak badly of Kelly, the store owner. This really surprises me as I love Kelly. She has always been incredibly warm, cheerful and welcoming, both to me and any other person I see her interacting with. I have never felt anything other than welcomed. I will say that Kelly has been very careful to remind people to use hand sanitizer when they enter, and has been very careful in following state guidelines about returns. She was also limiting the number of people in the store at any given time to ensure everyone had plenty of space to shop safely. I guess I can see how some people might take offense at these policies, but my opinion is that Kelly is just following state rules. And, as a shopper, I really, really appreciate her care and diligence. It makes me feel very safe in her store as I know how very careful she is. I highly encourage people to check out Thistle Hill. It's a beautiful shop.
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September 2020 by ivy20172017
This is one of my favorite shops in Concord Center. The shop is filled with beautiful clothing and home accessories. The owner is wonderful and is always helpful in finding me clothes that are perfect for me.
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September 2020 by Rosemary Lloyd
Friendly, respectful service by someone who has an appraising eye and gives honest guidance and feedback. Love visiting this shop for a dose of relaxed beauty.