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July 2024 by David Carlton
Everyone I spoke with over the phone or in person was extremely helpful and understanding. I can not stress enough how very well our problem was handled. Compared to other garages we have dealt with recently this was head and shoulders above service.
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July 2024 by ML C
I needed a Runflat tire for my car yesterday. I hit a pothole in new hampshire. I didn't know where to call or to go. I looked this place up on Google and happy that I did. They were nice, Efficient and took me right in the day I called, And did a great job in a timely fashion. I would recommend them.
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July 2024 by s ly
Mike was super helpful with a last minute tires change! Needed a new set of tires for a Mitsubishi mirage that has odd tires and luckily they had them in stock.
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July 2024 by John Billings
Paul is awesome! After fourteen years with Town Fair and a VERY frustrating experience I walked into Firestone on Endicott Street Danvers MA and Paul won me over. He is a class act.
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July 2024 by Sydney Rupe
Able to get me in immediately and took care of all my vehicles needs! ??
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July 2024 by Linda Turcotte
I needed a new battery ASAP. Gordon was very accommodating and I was out of there within one hour even though my appointment was for the afternoon. While I was waiting I overheard Gordon interacting with other customers. He couldn't have been more professional and polite and you could tell he knew what he was talking about. It was very impressive.
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July 2024 by Raymond Gallant
Fast service fair pricing great customer service
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July 2024 by Alexis Papamechail
They had quick, prompt service and were willing to go above and beyond to make sure I got what I need. Mike was very polite. They were fast, efficient, polite, amazing.
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July 2024 by Melissa Williams
Mike B. made the decision, installation and purchase extremely easy and as painless as possible. He was very knowledgeable and approachable about which tires I should choose. Great customer service!
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July 2024 by Michael Yu
This place is the definition of a con shop that is ruining the auto industry. Please do not ever bring your car here. I already heard bad stories about this place, but decided I'd still give it a try because they were the only place open. I had a leaking oil pan. I told them I probable just need a new crush washer, because I bought a new car without one. They called me back a couple hours later saying that "they couldn't even get the drain plug out. And I need to replace the whole oil pan. It will cost $938, since we have to take off the whole exhaust." Yeh okay I'm pretty sure they didn't even put my car on a lift and just let it sit in the lot, because when I took the car home, I was easily able to get the plug off with a wrench and barely any tug. I bought a new crush washer and new drain plug that same day. That $15 at advanced auto parts, literally fixed the oil leak entirely. And over 3,000 miles later I still haven't had any problems, regular checking underneath as well as the oil levels. DO NOT COME HERE. THIS PLACE IS AN ABSOLUTE SCAM. FIND YOURSELF A REAL MECHANIC. Really trying to milk me for $938 for a $15 fix, thanks guys, I don't know how y'all are able to sleep at night, doing that for work.
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July 2024 by Kathie Melville
This was a great place to have tire replaced. They were prompt , friendly and competent they were also had good pricing.
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June 2024 by William Campbell
Be careful with this place. They tried adding $400 worth of extra services on top of the "out the door" price on their website for a tire replacement. Then, they did not do the free alignment check as I purchased 4 new tires for my truck and that service was supposedly included. They even lied to me and told me that they did it and it was within spec. Didn't find out they skipped it until I asked to see the alignment printout when I picked up the vehicle and they admitted that they didn't even check it. I will not be coming back and am super disappointed.
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June 2024 by michael myette
The service dept rocks ,michael the manager is awesome all his staff are excellent love the tires and service dept I will not go anywhere else but to Danvers Firestone ,Paul is great customer service love the guys at Firestone thank you for caring and taking care of my babies , cars and trucks
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June 2024 by steve kapetanakis
What a wonderful experience! Replacing tires is normally something I dread, but Mike B. was fantastic. Got me in and out, 4 new tires in record time and a great price with the current Firestone rebates.
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June 2024 by Kim C
The best customer service, honest employees that don't try to upsell things you don't need but rather work with you to save money. Went above and beyond to make sure I was back on the road in a few hours driving a safe car
