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January 2024 by Emily H.
It's been a few months and I never heard back from the store about my experience, so let me say this: If you're considering buying a dress from Glitterati, DON'T. And don't even think about having alterations done here unless you want to pay hundreds of dollars for a shoddy job that doesn't get finished on time, or if you want to get verbally berated by the seamstress when you try to point out the issues to her. Heed the warnings of the 1-star reviews. I wish I had. I would have saved lots of money (and a few tears after getting yelled at in the store). My ordeal started when I bought a mermaid-style dress back in September. It was missing some sequins (they still charged me full price), and it needed alterations since it was a size too big and the beading needed to be replaced. I paid for rush alterations since my event was happening soon. In my fitting, the seamstress pinned all the places the dress needed to be taken in: straps, zipper, back seam below the zipper, pinned both layers of hems to cover my heels (which I wore to the fitting), and marked all the places there was beadwork missing. But despite paying a lot of extra money for rush alterations, I wasn't told I could pick up the dress until a day after the date they originally stated. I live out of the state, which I'd told them, so I'd already planned my travel around the deadline they set. The seamstress wasn't there when I picked it up, and they handed me the dress as though I were expected to just take it without even trying it on. But I tried on the dress before I left, and it was a good thing I did: none of the missing beadwork had been replaced. There were still loose threads and sequins hanging limply off this very expensive dress. Many of the alterations the seamstress had pinned in the fitting weren't done, including taking in the lower seam to fit the mermaid dress closer to my body. And despite pinning the hem so it would cover my shoes, the inner hem was a full 4" too short. You can't add fabric, obviously, so the hem was ruined. I told the cashier all the problems, so she took careful notes and said she'd take the dress back to the seamstress to fix and would let me know when I could pick it up. I also requested the seamstress be there when I pick up the dress again. By the time the dress was ready a second time, it was already several days after the original deadline, so this could no longer be considered a rush job (but they were still happy to take my money for it). I put on the dress and the seamstress pointed out all the places she'd fixed the beading, bragging how she'd spent several hours fixing it the day before. I reminded her that I had paid for this to be fixed by the original deadline, but she hadn't done it as she'd promised. I also pointed out the hem that was too short, and that there were a couple places she'd pinned in the fitting and they hadn't been taken in. Parts of the dress were still hanging off my body. She proceeded to shout at me, yelling how she'd spent hours fixing the beading (again, a job I'd already paid her to do the first time that hadn't gotten done), yet refusing to address the ruined hem or the other issues with the fit. Finally, she got her assistant to quickly take in the back seam (it was slapdash and done in a few minutes). She never apologized for the lateness of the dress, never acknowledged the alterations she had promised but didn't deliver, and shouted at me during the entire appointment while I quietly asked for the fixes I'd paid for. Eventually, I asked if I could just get my money back. Not only was this no longer a rush job since I didn't get the dress by the deadline I requested, but the hem was ruined by being cut several inches too short, the alterations had not been done properly, and I had been verbally berated for asking that the repairs be done and the alterations be fixed. The kind person at the counter said she would ask her manager, took my phone number and everyth
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December 2023 by CJ ..
At the Burlington Mall location I found Kiki to be extremely helpful and supportive in finding a fantastic MOB dress. I am a size 16 and found nothing elsewhere. There was no wait time for the dressing room. I do find their no refund/no return/no exchange policy to be a bit extreme, but I can understand that they likely have been burned so many times by dresses being returned worn or damaged, that is likely the basis for it. I did not feel I was pressured into buying anything. I have read the reviews below and will make sure I do not go to their recommended tailor for alterations however!!
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October 2023 by Ashlee Scola
The selection of dresses in the store was absolutely beautiful! I was able to find my perfect dress within just a few hours of looking. Casey O helped me as soon as I walked in, and she was so kind and supportive throughout my entire visit. She had a great eye for any features I was looking for in my dress, and found so many for me to try. I picked about 10 dresses to try on, and stopped at 5 because Casey went back out to the floor and found the perfect dress that matched the color, fit, and style I was looking for and fit the occasion perfectly. Me and my mom wouldn’t have found that dress without her!Thanks so much to Casey, I’m really happy with my dress!
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July 2023 by talia carbone
If I could give a zero I would. I had a great experience buying a $340 dress 5 days ago for a wedding. Unfortunately on July 2nd the wedding was called off and I wanted to see if I could return the dress because I have no place to wear it. Since it was 3rd & 4th of July holiday I decided to call today on the 5th to see if this extenuating circumstance would provide me to be able to return it. I talked with someone who said they would call me back because they had to check at 1pm. I did not hear back so I brought the dress in at 4:30 and was told to wait while they called someone. When the girl came back she said because it’s almost a week there is nothing they could do. When I mentioned it being the 4th she said still no. I even went to saying that they could keep the dress and refund me just $300- so they would get the untouched dress still in the protector, never been worn and they could keep the $40. I tried to be reasonable because this store is one of my favorites and I always recommend people to come because of the variety and quality. Now I will never buy anything here again. I wanted to speak to a manager since not only was I not told about the return policy but the fact is that the wedding was called off and because of a holiday they wouldn’t issue a refund. I hope people see this and because I am a blogger I will not recommend anyone to shop here based off of this second interaction. The experience getting the dress was great but now they didn’t even try to come up with a resolution at the Danvers location.
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July 2023 by Talia C.
If I could give a zero I would. I had a great experience buying a $340 dress 5 days ago for a wedding. Unfortunately on July 2nd the wedding was called off and I wanted to see if I could return the dress because I have no place to wear it. Since it was 3rd & 4th of July holiday I decided to call today on the 5th to see if this extenuating circumstance would provide me to be able to return it. I talked with someone who said they would call me back because they had to check at 1pm. I did not hear back so I brought the dress in at 4:30 and was told to wait while they called someone. When the girl came back she said because it's almost a week there is nothing they could do. When I mentioned it being the 4th she said still no. I even went to saying that they could keep the dress and refund me just $300- so they would get the untouched dress still in the protector, never been worn and they could keep the $40. I tried to be reasonable because this store is one of my favorites and I always recommend people to come because of the variety and quality. Now I will never buy anything here again. I wanted to speak to a manager since not only was I not told about the return policy but the fact is that the wedding was called off and because of a holiday they wouldn't issue a refund. I hope people see this and because I am a blogger I will not recommend anyone to shop here based off of this second interaction. The experience getting the dress was great but now they didn't even try to come up with a resolution at the Danvers location.
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June 2023 by Pat Holstius
Nice selection of gowns but stay away if you need alterations. There were 2 alterations requested and only one was done. We were charged the full amount for both alterations. I called the Danvers store regarding a refund of $100 for the work not done and was treated with much disrespect. I’m still waiting for a return phone call to rectify the situation. I emailed the owner of the store and no response from that person either. I should not have to pay for work not completed.
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April 2023 by Dee R.
Pam, Helen, Ashly O in the Northshore mall location we're AMAZING! They really went above and beyond to help my daughter find the perfect prom dress.
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April 2023 by Melissa Heidenstrom-Smith
Horrible customer service, we have called 4 times about the alterations on a prom dress and no one has any information about it being done or not and doesn't call back after being told a manager will call back! We are an hour and a half away so we can't just pop in to find out.
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March 2023 by Katie B.
I went to Glitterati at the North shore mall to get my prom dress and the service was amazing. They suggested getting my dress hemmed at their other location in Danvers so I took their word for it rather than bringing my dress to my regular tailor. Big mistake. The woman who manages this place is like Abby Lee Miller on steroids. She's a raging c u n t with the worst attitude imaginable and made the experience miserable. The people who worked with me to do my alterations were so kind and generous, I feel so bad they have to work for the wicked witch of the west. This woman acts like a bat out of hell and she looks like one too. Don't go here for alterations unless you want to suffer and pay an exorbitant price.
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March 2023 by Debbi Jimenez
Horrible experience from A-Z. I have purchased dresses from here in the past without issue. Yesterday I was helping my daughter choose a dress for her prom. At first we had no help from the staff. After asking for help, the what appeared to be the manager was helpful with sizing and dress choices. While my daughter initially loved the dress she was not 100 % sure about the color. I asked about layaway due to the absolutely no returns signs all over the store. The "Manager" explained that was what layaway was for. I asked the cashier not once but twice if I could get a refund on the layaway if my daughter changed her mind. The first time I asked, the cashier said she would be right back because she was having issues with the pricing (she did not answer my question). She returned and told me she forgot about the $20 layaway fee. At that moment I said "OK so if I cancel I get everything back except for the $20 correct?" She nodded yes but did not verbally say anything. She completed the layaway with help from another "Manager" At the end of the transaction she handed me a receipt and then told me to sign their copy. I assumed it was authorization for my card to be charged because I was not asked to sign a credit card slip. I called the store back no more than an hour after we left and told them my daughter did not like the dress color after looking at the photos on her phone. I asked them to void the transaction. After being transferred to 3 different people, I was told a resounding NO. She was rude and told me there were signs all over the store and I signed confirmation. She then told me I could get a store credit. I told her I did not want a store credit and would simply dispute the transaction with my credit card company. They were obviously training new staff members but not one of them was smiling or helpful, just pushy. I felt like I was buying a used car.
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March 2023 by Liz
Very helpful!- I posted this first review because they gave me a discount and before I realized what a bizarre and horrible place is. I needed my daughter’s prom dress by a certain date and they told me it would be done. I got a call that itd be late. On the day we were supposed to pick it up, they hadn’t even started and couldn’t even find it. We were sent to wait upstairs. We waited til after closing upstairs in a deserted store and seemingly deserted building. We sat there until we couldn’t take it any longer and then went searching for humans. None! Anywhere! After about a half hour of searching through their stuff looking for a phone number to call, someone showed up with the dress. Who knows where they came from! It was done so badly the bustle was sewn to the inside of the dress - so my daughter couldn’t even put it on. They fixed it but didn’t do one of the alterations they said they would, so they dress sagged a little. My daughter was so unhappy but also exhausted and wanted to get out of there. They finally gave me $50 back out of hundreds. NEVER EVER get your alterations done there!
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January 2023 by Debbi J.
I went to the Danvers location today and my daughter was unsure if she wanted the dress she picked out for the prom. I asked about layaway and was told that I could do layaway just in case she changes her mind. I went to the cashier and asked twice if I would recieve a refund if she changed her mind. she nodded. I checked out and an hour later I called because my daughter indeed changed her mind. I asked them to void the transaction. after being transferred and on hold for 10 minutes I was told I could have a merchandise credit. I said no please void the sale. She insisted I. outdoor only get a store credit. I disputed the charge with my credit card company. The sales people were rude and high pressure. I have 3 daughters and will never step foot in their store again.
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January 2023 by P J.
There system SUCKS!! When you walk in the door they give you a slip with the time you got in. You then go and find dresses to try on. Sounds good, right? But, no! The problem comes when you get in line to try dresses on. You keep getting pushed back in the dressing room queue when ever someone who arrived at the store before you get in line. So, if you're someone who has one dress to try on or if you found your 3 dresses quickly you still get pushed down the queue. I was next in line 4 times only to have someone cut in front of me who may have been in the store longer, but just entered the dressing room line. It was maddening. Also, the manager is on some kind of power trip. God forbid you ask her why you keep getting pushed back in the line. She turns into a psycho!! We will not be returning! No dress is worth that. My advice is to write down the time on the slip when you enter the dressing room line. People wouldn't get so upset watching people walk up and jump to the front of the line. My daughter found dresses to try on in 10 minutes and waited almost 2 hours to try them on! NEVER AGAIN!!
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July 2022 by Holly N.
NOT RECOMMENDED FOR ALTERATIONS!!! First prom dress fitting was done in April and was told the dress would be ready after May 26th. Daughter came to pick up the dress on May 28th and the store hadn't even started the alterations yet. Gave excuse that their sewing machine was broken, resulting in the work being delayed by a couple of days. This didn't make sense to me since they had over A MONTH to make the alterations. Upon realizing their mistake and seeing how upset I was, they started alterations that day and promised that it wouldn't be a "rush job" and that the seamstress was "amazing" and would do a good job. Received a phone call a few hours later that the alterations were done. When we came the next day to try to the dress on, we had much difficulty zipping the dress up because it had been taken in too much in the torso and hip, causing the dress to pucker at the waist. The solution to this problem was to take out the zipper and replace it with corset strings in the back instead. The hip area couldn't be fixed. We had to come back again the next day for another fitting. The corset strings looked good, but because the hip area was badly tailored, the dress still puckered slightly at the waist. Honestly, if prom hadn't been four days away and there was more time, I would have taken the dress elsewhere to get it fixed. Considering the expense of the alterations which cost more than the dress itself I expected a much higher quality job.
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June 2022 by Alessandra Sirois
Dominique helped us and was wonderful! She went above and beyond and had us try on so many dresses until we found the perfect one.