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November 2023 by B S.
overall excellent experience , just wish they told me there was a dent on the roof which you can't see looking at car from ground level
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September 2022 by Sam M.
Overall, this dealership provided a terrible buying experience! If you intend to purchase from this dealership, be sure to put it in writing. I exchanged my lease for another automobile, and the salesman and I came to a mutually assured arrangement. They offered to pay me $5,000 to break my lease and give me $500 toward a down payment on a new CX-30 through the Mazda Loyalty program. I was told that if I put another $1,000 down for the documentation fee, the remaining money would go toward the new vehicle. We are referring to a sum of $6,500. The parameters of 15k miles per 36 months were agreed upon. But there was an issue when I went to get the automobile. The financial manager is a crook who performs subpar work. I went in and saw that the documentation had been completed improperly. When I pointed it out, they placed me in at 12k at 36s yr. There was a lot of back and forth when I confronted the finance manager. I should have left this place since he made it such a nasty environment. Another warning sign was when they transferred my license plates to the new vehicle before I had even agreed to the terms; I was stunned and under a lot of pressure. When it should have been 6,000 dollars, the documentation said merely that $4,850 was being utilized as the down payment for the automobile when we agreed it was supposed to be 5,500. Some how I was short on my end of the deal ,I believed this dealership had ripped from me. They wrecked my experience buying a car because they were bad people and the very definition of a shady business. I will never refer someone to this dealership because they will be taken advantage of and lied to. To report fraudulent malpractice sales, I will be getting in touch with Mazda Corporation, and the Better Business Bureau will also be notified. I bought my car in late July but after talk to a few dealer friends of mine I realized about the seriousness of my horrifying bad experience. To whoever read this dont go here!
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September 2022 by Frank M.
Went for my 1st Free Oil change at Northshore Mazda. Was told if you want Synthetic Oil you have to pay $35.00This is a 1st. Honda, Toyota etc totally free..
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September 2022 by Kimberly C.
Bought my Mazda there with little to no problems. Went back to buy my daughter a car to a very different story. We paid cash. delivery was delayed and delayed and delayed. No clear explanation. Turns out they lost the Certificate of Origin and had to get a new one. Just tell me the truth. We called corporate to complain. Meanwhile, they had our money and our car and holding it hostage. We were so angry, they didn't even show their faces at delivery to apologize. I will never go there again and won't recommend to anyone/
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June 2022 by Scarlet O.
We bought our first Mazda in this places was a amazing experience . My husband and I are very grateful with Duarte Bettencourt for helped us find the perfect car for us! ... He is great salesman he was very patient with us. we came a couple time to take the right decision Also, he is very helpful and knowledgeable in answering all of our questions. Excellent!
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May 2022 by Casey C.
Overcharge the MSRP and try to convince you to take a longer, high interest loan to make even more money off of you. And they delete bad Google reviews! No wonder why their rating is low here but a 4.8 on Google.In particular, they try to 10% upcharge on the MSRP. Then they try to convince you that you can just take out a longer term loan from them (with high interest) to make the numbers "work out." Not to mention the pushy tactics of "someone else is here to buy the car" to justify the upcharge. Total rip off. Do not go to North Shore Mazda.They can't claim to be an "honest dealership" when they're actively taking advantage of the car shortage by overcharging the MSRP and presenting monthly payment plans in a misleading way (claiming to match your price at their profit margin) in order to make even more off of you in interest payments. Can't cry COVID/supply chain issues when manipulative business tactics and taking advantage of the customer are the real problems here.
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June 2021 by Andrew J.
North Shore Mazda is not a place I would recommend for buying your Mazda. Do your research before giving them your money and time. I went there to purchase a new Mazda (which would be my 3rd Mazda) and had a poor experience with the sales department. They lied on their numbers, kept twisting them and playing games. I guess they thought I was gullible but I walked and went to another Mazda dealership south of Boston and had a seamless experience! Since I live north of the city, I had to had my new Mazda in for an issue and thought I'd give North Shore another chance but their service department is just as ridiculous. After making my appointment, I arrived today only to be told "you don't have an appointment". After searching again they realized I did have an appointment and then said I had to take it back to the dealership where I purchased it to have it repaired but would call Mazda and see if they could repair it since I was there and they made the appointment! Any Mazda dealership can make the repair, and this is for a brand new car under factory warranty! They sent me on my way with faulty breaks and said they would call me back. Never heard back from them. As soon As I left the dealership, I called the dealership where I purchased it and without any questions they told me to come in immediately and replaced the faulty brakes in less than 2 hours! What a shameful way to do business North Shore Mazda! Beware and go elsewhere!
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April 2021 by Barbara S.
BEWARE! can't tell you how strongly I urge you NOT to shop or deal with North Shore Mazda! They are NOT a trustworthy dealership! After having purchased a certified pre-owned car I arrived to pick it up only to be told it had a "minor" crack in the windshield and could not be delivered as promised.., It would reportedly take days to get the specific part ordered and delivered. They then showed me two alternative vehicles with the same features I'd wanted. The alternates were 2017 models but still carried the Certified Preowned Vehicles standards ( basically flawless exterior, interior, and mechanically sound operation with acceptable mileage and reportedly, no body damage!) I and my brother-in-law, a fastidious, detailed individual inspected it with a fine tooth comb. The only issues we found were minor interior scuff marks on the leather and some exterior dirt which could easily be cleaned. I was assured that with the detailing they offered, the vehicle would have the look of a brand new inside and out. It was arranged that the car would be delivered to me at an agreed upon place the next morning. As promised, the salesman drove it to the agreed upon location, a condo parking lot complex and backed the car into a parking space. After a short conversation I was given the keys. I subsequently began the drive back to Martha's Vineyard where I live. A few days later, my husband was washing the car and discovered the unsightly and suspicious patch of something resembling white bondo holding the fender to the body of the vehicle. (See picture) This had NOT been there when we had carefully inspected the body of the car the day at the dealership prior to closing on the purchase of this vehicle. On numerous occasions I have attempted to call and email the salesperson, the sales manager and the finance manager to find an answer as to what this was and to find a resolution for the damage. The salesman occasionally answered his but reported that his hands were tied and that the sales manager had told him that he ( sales manager) would "take care of it". I haven't yet been contacted in spite of leaving my email and phone number and messages. I repeat, I have called several times, texted and left messages and attempted to email ( the email addresses on the business cards are inaccurate and get bounced back) them to discuss ways to find a resolution but THEY WILL NOT RETURN MY CALLS OR TEXTS. After being advised to, I got an estimate of $800.00 to repair the damage. While this in and of itself is unacceptable, the sketchy practice of refusing to answer my calls, texts and or email is infuriating. Additionally, as a "courtesy" to make up for the first problem of the cracked windshield issue, I was promised the Mazda version of " Weather Tech" mats for the front, rear and cargo areas. The front and rear seat mats did arrive but I have yet to receive the cargo mat! All in all, this car dealership is not reputable or reliable to deal with and I would STEER CLEAR of them at any cost!
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March 2021 by Lauren T.
I went in today in search of a new CX5 for myself. I walked the lot, went inside the showroom, looked in all the cars waited 20 minutes with everyone at their desks and 1 worker fumbling around to staple his mask strap back on. Not one person approached me to even acknowledgeme. Where I knew exactly what I wanted, apparently no one wanted to make a commission or even take my money. An appointment was not stated it was a requirement it was just encouraged. So see ya later, you lost my business.