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January 2024 by Ian Gong
During pickup, ALL THREE associates had ZERO knowledge about U-Haul auto transports, provided faulty equipment, and REFUSED to do anything about it. We had to contact customer support ourselves, wait for a resolution, and drive all the way to the Salem, MA to get help from the general manager there. Spent 4 hours solving a problem that should have been resolved at the original pickup location by experts. Instead, we were assisted by Danver's stooges.
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January 2024 by Bill W
The woman in the office is the best. She is very pleasant, knowledgeable and efficient at her job. Trailers are in good shape but the staff their especially the manager are what makes it so easy to rent from this location.
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November 2023 by Jane Salazar
They are excellent and very cut the best stores
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November 2023 by Spiritus Arcanum
This location is the absolute best in the area. The trucks are well maintained and the staff has always been incredibly friendly and helpful. After having absolutely horrible experiences with some of the other locations in the area I was so happy to find the Danvers U-Haul. Keep up the excellent work!
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September 2023 by nina suzette
Always accommodate last minute reservations. Super nice office staff found my toll pass and saved it for me to pick up after work.
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July 2023 by Vincent Laino
The staff here is super friendly and helpful!
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July 2023 by ROSEANN BLUM
Amazing Customer service from everyone working Sat 6/24/23!!
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May 2023 by Lenrock
Nice location, clean environment and friendly staff.
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May 2023 by Mama Char
Returned a 15’ truck pulling a car trailer here 5/1/23. Location is a little wild— sudden exit onto their sloping driveway (a rather steep downhill just off a Hwy, but it was manageable even with the rig above. Helpful staff people, easy to work with.
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May 2023 by Al T
Jael, He did excellent job I've never seen anywhere else good job thank you to Jael.????
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November 2022 by Jess Leblanc
Customer service is awful here. Walked in to ask about availability for a date also wondering if we would be able to compare the 20 ft and 26ft truck. Met with attitudes and condescending tones. Spoke to us like we were d*** even one of the associates pointed to the board and said “well obviously if you read the board, you’d know the difference” I’m absolutely not renting from this location.
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October 2022 by Rory O'Connor
People very helpful, friendly, made it so easy to move!
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August 2022 by michael kravchuk
Josh and Anderson were very professional and efficiently packed up the UHaul truck. I would recommend them to anyone moving.
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July 2022 by Gaby Toussaint
The manager Tatyana is very knowledgeable and very helpful. She knows the business and wants to help you. I appreciated her help so, so much! Five stars for sure!
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April 2022 by Alexander Borgella
Terrible service. My mother was forced to find her vehicle in their back lot. No inspections are done on vehicle. They will try to extort you for damages you did not make.
