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September 2025 by Joseph Tilton
The customer service with this company is terrible. For over $300 a month, you'd think they'd treat you better
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August 2025 by Sarah D'Agostino
My mother and I have spent 4 days and 16 hours on the phone with these people. They are a monopoly or we'd drop service. The people who answer the phones here are chronic liars. We've been lied to and gaslit about things we are verifiably able to prove as true. The issues never got resolved, we've been sent to over 15 different representatives. I now don't have functional location services as they have permanently locked me as living in CT. I don't. Now I can never do telemedicine on my internet again and they refuse to do anything. These people are abusive and a class action lawsuit needs to filed against this company by some organisation or the state
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August 2025 by Melissa Voigt
Went to Salem today worst customer service I’ll be going back to danvas
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August 2025 by Liz Griffin
Lyton was excellent
I needed to update services and he explained everything and was very efficient with the transaction
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August 2025 by Ethan Howell
Store was pretty packed when I went in but I was helped out quickly. Service was very good, Gilbert especially was super helpful and made the experience much better!
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July 2025 by D Gen
Texted Xfinity help support, they were supposed to send out updated router and boxes. Never came 2 weeks later. Went to store. Employee was totally uninterested in helping, no apology or questions asked. Just here take this, see ya later. Went home and router wouldn’t work. Tried online activation and phone number they gave me, nothing worked. Went back to store 2 days later and same attitude from different employee. Ridiculous considering how much money we all spend there MONTHLY! Absurd that you can’t get someone on the phone AT ALL. Unacceptable. Elderly people must be just hung out to dry. Atleast the employees at the store could have some manners (I said hi how are you, got no response). Respect? Compassion?!? None of it there. Do better! I’ll be changing services soon.
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July 2025 by Terry Colón
Knowledgeable, respectful, courteous. Things don't necessarily get done quickly when there's multiple issues. Recently, had billing, revamping of service plan, acquisition of cphn service ~ took 4 (Four) hrs on not waiting consistent service to get everything done❗️❗️❗️
I don't care for the company method of connecting with the billing dept. It is wholly lacking. The cphn service is wonky ~ often cannot make connecting phn call & conversely, I weekly miss receiving incoming call(s) from regular callers while on my WiFi & the phone in hand & the call doesn't ring at my end(!!!!!!!). About to surrender cable box to save $100. p/mo & switch to satellite TV. Will swap-out router for updated one.
♨️2:00p S6thJul2025
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June 2025 by richard MANSFIELD
If you have all the time in the world this place is for you 🙄 11/2 hours to exchange a cable box Assholes😡just about every review complains about the long long wait
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June 2024 by Tony Ramos
Elixon took care of me the couple of times that I’ve been to the store. Elixon provided great customer service for me and my family. Definitely recommend going to him.
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May 2024 by Ronald Grasso
Not enough reps to handle customers
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April 2024 by Kimberly Parsons
Too expensive excellent service ask for Elijah
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April 2024 by Mark H
Cutting the cord was quick, easy, and painless. I would suggest to anyone to do it as soon as possible!
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April 2024 by Edni Colon
I got five years already with Xfinity and I love it
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April 2024 by Gordon Shattuck
The store was a very good place. the people are very nice and very helpful. so yeah, Xfinity is a good place. they're all nice. nice people
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March 2024 by Jaqueline Vieira
Pecimo
