Hawthorn Medical Associates offers services from a range of physicians. While some patients have positive experiences with specific doctors, there are concerns about the office's organization and management. Patients report long wait times at check-in and difficulties reaching the office by phone, which can be frustrating. Many patients now prefer to use the online patient portal for communication. Despite these issues, the staff and nurses are often described as polite, caring, and compassionate. Patients appreciate the empathy shown by the doctors, especially noting that the medical assistant was thorough and the PA Mendes was kind and attentive. The practice is praised for its teamwork and the caring attitude of everyone involved, from check-in through post-treatment follow-up. Some patients have been coming here since childhood and continue to receive excellent service, with many feeling well cared for during visits, including after surgery. Overall, the practice has experienced some challenges but remains highly recommended for its compassionate staff and dedicated healthcare providers.
The initial operators that answer the phones are unwilling to try to help patients in any capacity.
March 2025
Been going here since I was a child and now my children go there always received awesome service, never long wait times and doctors have always been empathetic and compassionate <3
March 2025
They are very polite take care of there patients like there suppose to,I appreciate the staff and nurses,Doctor's that work there,.God bless them all and family,.♥️🙏🙏
