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March 2023 by Ed Normand
I have been insuring my vehicles with The Sylvia group since I was 18. For those doing the math that's 54 years. Still the same great personalized service.
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August 2022 by A S.
I've had car insurance through Sylvia for 10 years and they were always good. I've never had an accident that was my fault and the cost has gone down every year. But this year it increased so I called to ask why and the woman I spoke to said there was "no reason for it" and laughed at me, literally laughed at me. I repeated my question and her only response was "it just did". Not offering to find out why or apologetic, just a complete lack of professionalism and respect. I will sadly have to look elsewhere because I can't support a company that acts this disrespectfully to its clients.
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March 2022 by Caroline Conzatti
I deal with Sylvia both at home and at work and have always been very satisfied.
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March 2022 by Michael Demers
Been with Sylvia group many years hands down best service I’ve had in the insurance business. Diane Safioleas has always handled all my insurance needs professionally. She always takes care of all questions issues and concerns in a quick courteous professional manner. I am very thankful to have Diane taking care of all our insurance needs.
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March 2022 by Amy Grota
Our company has been a customer of Sylvia's Group for 25 years. Sylvia's has both my commercial property and vehicles. My agent is JoAnn Tavares and she is truly outstanding! JoAnn is quick, knowledgable and relentless when it comes to my needs. She makes me feel that our company is her number one priority and she has my faith and trust. Sylvia's also has our personal property and vehicles and my agent is Lu Lima. I am fortunate to have Lu since day one, again knowledgable, quick and relentless making me feel like I'am her only customer. There are so many insurance companies out there, but I've stayed with Sylvia's Group because of their exceptional customer service provided to me by JoAnn Tavares and Lu Lima.- Grota’s Auto Service inc.
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March 2022 by Rick Medeiros
I have been a customer of Sylvia Group for over 25 years. They insure both my home and my autos. I use Sylvia Group because of our agent, Paula Gomes. She has always answered all of my questions and seems to really care about my insurance needs. She has called me back after working hours and always goes above and beyond for me. I trust that Paula and Sylvia Group are looking out for my best interest . I highly recommend Sylvia Group.
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March 2021 by Shelly Medeiros
I have been a customer at Sylvia Group for over 7 years and every year when its time for renewal I feel like a brand new customer again as they are continually looking for better rates or additional necessary coverage for me based on the prior years life changes. Now if the cable company could only take a page out of Sylvia's play book!! :)
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March 2021 by Brandon Verissimo
It has been a pleasure working with Sylvia group. Matt Boyle covers all the bases and goes out of his way for our small business. He and the Sylvia group will treat your policies like they are their own. Thanks again Matt, sorry for the million phone calls.
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March 2021 by Tina LePage
I’ve had the pleasure of working with Diane Safioleas for the last four years. Throughout the years her exceptional customer service met every expectation and then some. I would highly recommend Ms. Safioleas for all inquires on insurance coverage.
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March 2021 by Kelly Gomes
Sylvia Group is a great family agency providing outstanding customer service. Diane Safioleas an amazing agent who goes above & beyond for her clients. She’s very attentive to her clients needs and addresses each of them in a professional, timely and efficient manner. We are very pleased with the services we receive!
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March 2021 by Jeanne Safioleas
I have been a customer of Sylvia Group for a few years now, and I cannot say enough about Diane Safioleas. Diane always goes above and beyond to ensure my insurance needs are met. She always takes the time to answer any questions that I may have.
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January 2021 by Joe B.
I've worked with Sylvia for almost 10 years now and I don't plan on changing. My wife and I have always been impressed with the service we've received from Gorete. We're getting competitive rates and most importantly she makes everything extremely easy. When it comes to home and auto I want to know I'm getting a fair deal but I also want to "set it and forget it." Gorete and the folks at Sylvia are extremely quick to respond when I need them and just get things done. Just recently we asked Gorete to review my wife's auto insurance (from another vender). Gorete politely stated she can do better. Well lets just say she followed through. I can't speak to other services but Sylvia has my business w/ home and auto for the foreseeable future.
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March 2020 by Chris Johnson
Excellent Family agency with a tremendous staff and stellar ownership. I highly recommend working with the great people at Sylvia Group.
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April 2019 by Ted T.
So far, so good with these folks. I recently switched to them after being with Eastern for many years with our business policy. service has been good, and they shopped around our policies well, to find good prices.
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April 2019 by Janet V.
I have been a loyal customer for several years. No accidents perfect driving record. Recently purchased another vehicle, and after inquiring why my insurance was so high , was responded with " it's the vehicle you purchased" I called around and found that Sylvia was 1000.00 dollars higher than two of my quotes. Called them to see to notify them I was leaving, not so much as a care in the world from them. I guess my lonely 2 car insurance policy means nothing , or the thirteen years of business.
