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October 2023 by Ousia E.
I have given this gyp joint 1 star because giving them no stars is not an option. I would have given them negative stars if that were possible. An advertised oil change for $96.95 turned into a $150.02 charge to my credit card, although the bill was $144.26. Why the difference between $96.95 and $144.26, to say nothing of the additional $5.76 charged to my credit card? 1. My car took 6 quarts of oil and they charge extra for more than 5 quarts. What car takes less than 5 quarts of oil? 2. A charge of $30 for the oil filter. Since when is an oil filter not included in the cost of an oil change? I have been driving for nearly 60 years and have had my oil changed dozens of times. Never have I been charged extra for the filter. It's part and parcel of the oil change. It's like shopping for groceries and getting charged for use of the shopping cart. 3. I have no idea why my card was charged an additional $5.76, which I didn't learn about until after I got home. Good business is built on trust. This place can't be trusted. On the other hand, if you're fond of being deceived and getting ripped off, I highly recommend Tom's Repair.Click on photo below to see the oil change bill.
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August 2023 by Tracy C.
ATTENTION ALL WOMEN!!! DO NOT bring your car here for repair. I went in for a simple inspection and they did what they could to try to take advantage of me. They tried to say that I had an exhaust leak, which would leak emissions into the car, which I know is not true. then, after asking him to show me where the leak was and seeing that I wasn't happy when HE REFUSED TO SHOW ME WHERE THE LEAK WAS, He STILL tried to schedule me an appointment to have the "problems"fixed. I would never bring a car there.
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August 2023 by Dan
First I had made an appointment early morning, for the next morning. Got there when they opened and wanted to push my appointment back to later in the day. Secondly, they installed my tires wrong. That's right, they installed my tires wrong. Tire manufacturers put a yellow dot on tires so when mounted it should correspond with the valve stem. They told me that they had issues with balancing and said my wheels were all dented up. Wrong!! The dot, which is the lightest spot of the tire, was nowhere close to the valve stem. Therefore you're already fighting a losing battle when you try to balance it. I am a mechanic by hobby and never have to bring my car into any service shop but don't have a tire machine. Might have to buy one now or just never go back there again.
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August 2023 by lisa reid
I went to Tom's for a oil change and a woman who could not drive almost backed into me. The mechanic was starting to put my car in the garage when the same person backing up again, if it weren't for the mechanics quick thinking she would have hit my car. Thank you to that mechanic.
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July 2023 by Terrence C.
Tom has serviced our cars for over 30 years now. He is the only guy we trust and has always treated us in the best way possible. By far the best around and we recommend him to everyone we know. Thanks for all your help as always!!!
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June 2023 by Mathew Zhang
They added a non cash adjustment for a service but don’t tell the customer . Go somewhere else that doesn't have honest service.
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May 2023 by Steven C.
The facility looked amazing however the staff was incredibly rude and inattentive I don't believe there is an ASE certified mechanic out of the whole bunch of them , and with out exaggeration I was one second away from losing my cool with this place I highly recommend no one ever using this place if they cherish their car, truck etc.!!!! Anyone can print a piece of paper and if you weren't so rude I would have been a customer, but judging from the rest of your reviews I m glad I left the garage, thank you for small miracles god was on my side the day I went there
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March 2023 by Frank Rocha
Tom’s auto is an outstanding place!They always take care of my carsDoesn’t matter what the problem is they truly take the time to assess the situation and results are successful.I recommend them to anyone
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February 2023 by david slivia
Nice people and quick BUT total slobs. When they went in back of my vehicle to check the operation of the rear seat belts during an annual inspection they got a HUGE amount of grease on my headliner. It is a total mess! The guy must have had grease either on his hat or his back. The headliner is grey and is probably ruined. If they can't do something as simple as a car inspection I would not trust them do AMYTHING on my vehicle.Service: Vehicle Inspection
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February 2023 by Lawrence Houbre
They overcharged me on my MA State Inspection. They added a non cash adjustment for a service who's price is set by the state. Go somewhere else that doesn't have deceptive predatory pricing strategies.Service: Vehicle Inspection
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February 2023 by Kashia Rivers
My place to go for inspection stickers. They're always quick through and good customer service
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January 2023 by Matthew C.
I WOULD BE HAPPY IF THEY WENT OUT OF BUSINESS. Horrible. 1 star even too high for this place. They said my alignment was "all set and they technician that test drove it was happy with it" When I drove it away my truck was going straight when my steering wheel was turned almost completely left. They put parts in that I never agreed to, parts that weren't even close to what I went it for. They left my truck trashed inside, black all over my seats, literal trash on the floor from something I couldn't even tell you what. They aren't able to keep their word for what they have time for, their estimates are way off (multiple times), they don't communicate with their own coworkers with what is getting done. Overall just horrible. this is my first time reviewing a place because I think it's stupid but they don't deserve a single persons business. The Kid with glasses (owners son) is a certified moron.
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December 2022 by Megan S.
I used to recommend this place, they were great and always able to get me in for an oil change. Nice workers too. However, I have had an issue with my car since getting the gas tank replaced about a year ago. The gas overflows EVERY time I fill the tank now which causes gas to flow down the side of the car and on the tire and ground. This is costly and dangerous! I have called them about this issue multiple times and brought my car in multiple times for this issue that they caused and they have not seen any issue or fixed anything for me. When I took my car to The dealership to get looked at, they knew exactly what was wrong with my car and told me that they could fix it but that it would be a lot of money and I should probably go back to where this issue was caused from (Tom's) so that they could fix it for free. Unfortunately, that is not the case as tom's does not know the piece that the dealership was talking about and has no knowledge of the issue with my car. They say that it should not be happening yet it is and they keep avoiding the problem and try to make it seem as if there is nothing wrong and there is nothing that they did to my car. They took the car to get filled up with gas and said it did not overflow for them but it has done so EVERY time I fill up my car so I have to try to calculate how many gallons to put in which is very tedious. Like I said I used to love this place but they are either oblivious or ignoring my problem. I have video proof of the issue with my car and yet when I brought it in they did not see the issue and said everything was fine. I don't know what to do except for post this review on yelp in hopes that Tom's are able to finally help me after seeing this and if not then I need to contact the BBB or something else because I do not want to have to pay almost $400 to get an issue fixed that Tom's auto body has caused. If Tom's sees this and would like the video please let me know where I can email it to. I am not one to write negative reviews but at this point I am frustrated and have resorted to this. Attached is a picture of the gas spill on the ground and a screenshot from the video but I am not able to attach videos to Yelp.
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December 2022 by Jordyn Quinlan
Went to get an inspection sticker had some thing in my cupholder, and when I left, it was gone. Tried to tell me it would’ve fallen when it was in a stationary location. Will take things from your car. And tell you it must have fallen.
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December 2022 by Jessica Petty
I never write reviews on here, but this place gave terrible service. They were told not to do something and they did it anyway. Never will I recommend this place. It has cost us more time and $$$!