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November 2023 by John Gregorio
I went to this dealership knowing what I wanted . Easy process Matt was great. The hardest part was waiting on Toyota to deliver my new 2024 Sienna. Finance was quick and easy and just waiting on leather seats to be completed...
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November 2023 by Chuck Lapre
My service advisor, Brandon, was exemplary. He provided updates on my vehicle's status and Brandon also made sure that I had transportation back to the dealership to pick-up my car. Brandon helped to make a complicated repair situation less stressful.
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October 2023 by Harriet Rantoul-Hazard
I do love the car. Much of the process in buying it was somewhat vague. The descriptions of packages weren't really specific (ex - Driver Assist package - what does that mean?) which didn't help me understand what to ask for or what I was getting. I would have loved getting the birds eye view cameras but did not and was told 'its totally impossible' after I'd already had the car. I had wanted the high end audio system but I'm not even sure I got that. As a Toyota outsider, meaning I never owned one before, I didn't know what to ask and a little more of a breakdown and explanation of the options I could have asked for, would have been nice. When I called Toyota Support, my phone number had been put in incorrectly so they couldn't find my information. Then when I gave them my VIN number, they found me. I understand sales well, because it has been much of my career but I think some of this buying experience emphasized making the sale and not necessarily following through on the customer relationship or satisfaction. But see above, I do love the car.
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October 2023 by Scott Boothby
Sherry Barbosa was great to work with.. She made the sale very easy and without any pressure !! I would definitely go back to Dartmouth Toyota for my next purchase !!
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October 2023 by Gregory Godino
Very satisfied with the appointment. Toyota took my vehicle in on time and had it ready for me sooner than I had expected. Excellent service.
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October 2023 by Amanda P.
I went to toyota to get a key made for entry to my vehicle after a lock out. I did ask if it was more due to the year and potential key chips ? The staff at the service counter was not knowledgeable and assured me the key would not start my vehicle only open it! Ok! Upon arrival back to my vehicle not only did the same key unlock it i now i have a spare key
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September 2023 by Mary L. Francis
Very pleasant Service Department staff. My vehicle was ready right on time and everything was explained to me. Per usual, it was an excellent experience.
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September 2023 by Yosef Yehuda
Dan is the man! Got me into my dream 4Runner for a very fair and decent price. If your looking for a new car- head over to Toyota of Dartmouth they will take care of ya
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September 2023 by Marc Angelillo
Great customer service behind the scene fielding my emails multiple times and putting me in front of a seasoned sales rep too. The entire process as smooth and efficient too.
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September 2023 by Somewhat Local
They think it's okay to park a Toyota Highlander on the sidewalk in between Jersey Mike's and the gas station God forbid you're in a wheelchair or have a seeing Eye dog have a little compassion it doesn't take much.
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July 2023 by Marie P.
We had a really good experience with the sales person for our purchase of a new car. Our sales person, Nicholas Lourenco, was fabulous! He was very helpful, very patient, and answered all our questions and concerns. He even gave us a great restaurant recommendation for lunch. In short, loved our sales person! Our only complaint, and hence just 4 stars instead of 5, was with the finance person, who rushed us through the paperwork and didn't clearly explain all the forms that we were signing. We regret not pushing back since we noticed an error later when reviewing the documents at home (note to self... don't give into the pressure ever again).
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July 2023 by JC Bernier
I’m a new Toyota owner and this is the closest dealership. I brought my car in with 2500 miles for it’s first service and a couple of warranty concerns. One of those is the HVAC fan makes a high pitched squealing noise. It’s not normal and can be infuriating at high fan speeds.The dealership acknowledged the noise, and told me ‘you can’t hear it with the radio on’ while doing nothing to repair it. What kind of dealership tells a person to turn the radio up so they don’t hear the problem? It’s a brand new car.
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June 2023 by Marcelle Kanan
Joel W and Dennis made the process super easy. We loved the service and our new car.
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June 2023 by Jose Mourato
For some reason this dealership has one of the highest purchasing parts pricing model. I visited the parts department looking for for oil filters. I wanted to buy a 10 pack. The price was 40% higher than other dealerships. I pointed it out to the sales associate and showed him several pricing comparison examples from other dealerships. I asked a for a price match. To my surprise they do not offer price matching and did not offer any solutions. I ended leaving the dealership. That’s their policy, I respect it but as a consumer I also made my choice to shop elsewhere.My review is based on the lack of customer service interaction. They did not offer and reasoning for their 40% mark up.There is a recent online poll that shows that 72% of customers are opting for third-party mechanics. The main reasons is price and customer service, with 58% of respondents indicating they didn't go back to the dealerships for service work because they felt they would be overcharged. Buying parts is no different.
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June 2023 by go fish
Customer since 1992. Although the building has recently been upgraded, the service end seems to have gotten a lot slower over the years. Bunch of inexperienced kids acting as service managers now. Used to have a drive up oil change servicebut no longer offered. If you're in a hurry go elsewhere
